Troubleshooting - Instant Pot DUO PLUS Safety, Maintenance & Warranty

Troubleshooting

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Problem
Sealing ring not properly installed
Difficulty Float valve in the popped-up position
closing lid
Contents in cooker are still hot
Pressure inside the cooker
Difficulty
opening lid
Float valve stuck at the popped-up
position due to food debris or residue
Inner pot is
stuck to lid Cooling of inner pot may create suction,
when cooker is causing inner pot to adhere to the lid
opened
No sealing ring in lid
Sealing ring damaged or not properly
installed
Food debris attached to sealing ring
Steam leaks
from side of lid
Lid not closed properly
Sealing ring rack is warped or off-centre
Inner pot rim may be misshapen
Fooddebrisonfloatvalveorfloatvalve
silicone cap
Too little liquid in the inner pot
Float valve silicone cap damaged or
Float valve
missing
does not rise
Float valve obstructed by lid-locking
mechanism
No heat in the inner pot
Inner pot base may be damaged
* Contact Customer Care at instantpot@4homes.ae or instantpotME.com
Duo-Plus_English-Manual_ME-updated-V2.indd 5 Duo-Plus_English-Manual_ME-updated-V2.indd 5
instantpotME.com
Possible Reason Solution
Reposition sealing ring, ensure it is snug behind
sealing ring rack.
Gentlypressthefloatvalvedownwardwithalong
utensil.
Press quick release button down until it clicks into
"Vent" position, then lower lid onto cooker base
slowly, allowing heat to dissipate.
Release pressure according to recipe; only open lid
afterfloatvalvehasdroppeddown.
WARNING
Contents may be under pressure;
to avoid scalding injury, do not attempt to force
lid open.
Ensure steam is completely released by quick
releasingpressure,thenpressfloatvalvegentlywitha
long utensil.
Openlidcautiouslyandthoroughlycleanfloatvalve,
surrounding area, and lid before next use.
To release the vacuum, press quick release button
down until it clicks into "Vent" position.
Install sealing ring.
Replace sealing ring.
Remove sealing ring and clean thoroughly.
Open, then close lid.
Remove sealing ring from lid, check sealing ring rack
for bends or warps. Contact Customer Care.*
Check for deformation and contact Customer Care.*
Removefloatvalvefromlidandcleanthoroughly;
perform "Initial Test Run" to check for function and
recordfindings.ContactCustomerCare.*
Check for scorching on bottom of inner pot. Add
thin, water-based liquid to the inner pot according to
its size:
6 Quart - 1 1/2 cups / 8 Quart - 2 cups
Installorreplacefloatvalve.
Tapfloatvalvewithalongutensil.Ifthefloatvalve
does not drop, turn the cooker off.
Contact Customer Care.*
Perform "Initial Test Run" to check for function and
recordfindings.ContactCustomerCare.*
Perform "Initial Test Run" to check for function and
recordfindings.ContactCustomerCare.*
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12/11/19 1:19 AM 12/11/19 1:19 AM