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Troubleshooting
Problem
Software lags in Google Chrome browser
Sound quality is muffled
Audio sounds too high or too low in pitch
Hardware does not show up in device discovery
No audio
Cannot route Dante audio channels
Hardware does not power on
Event Log
The event log provides a detailed account of activity from the moment the device is powered on. The log collects up to 1,000
activity entries and time-stamps them relative to the last power cycle. The entries are stored in the internal memory, and are
not cleared when the device is power-cycled. The Export feature creates a CSV (comma separated values) document to save
and sort the log data.
Solution
Problem is browser-related. Turn off hardware acceleration
option in Chrome.
Use equalizer to adjust frequency response. See the equal-
izer applications for the appropriate use.
Make sure that the sample rate settings for Playback and
Recording are the same in your computer's sound settings. If
these sample rates do not match, the audio may sound too
high or too low in pitch.
Ensure the devices are powered
Ensure PC and equipment are on the same network and set
to the same subnet
Turn off other network interfaces not used to connect to the
device (including WiFi)
Check that DHCP server is functioning (if applicable)
Reset the device
Verify the ANIUSB-MATRIX is selected as the audio device
in the audio devices or properties panel on the computer
Audio channels must be routed to an output through the ma-
trix mixer
Connections between devices must be established in Dante
™
Controller software
Check cables
Verify that input/output channels are not muted
Check that fader levels are not set too low
Make sure there is not an encryption error -- a passphrase
mismatch or encryption only enabled on one device disrupts
audio.
Install latest version of Dante Controller from Audinate ,
available at www.audinate.com.
The network switch must supply Power over Ethernet. Other-
wise, a PoE injector must be used
Check network cables and connections
Shure Incorporated
®
26/31
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