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Getting Technical Support and Service
For technical support and service, please contact:
Service Department
Federal Signal Corporation
Phone: 1-800-433-9132
Fax: 1-800-343-9706
Email: empserviceinfo@fedsig.com
Returning a Product to Federal Signal
Before returning a product to Federal Signal, call 800-264-3578 (Mobile Systems) or 800-433-9132
(Service) to obtain a Returned Merchandise Authorization number (RMA number). To expedite the process
please be prepared with the following information:
•
Your Federal Signal customer or account number
•
The purchase order number under which the items were purchased
•
The shipping method
•
The model or part number of the product being returned
•
The quantity of products being returned
•
Drop ship information as needed
•
Any estimate required
When you receive your RMA Number:
•
Write the RMA number on the outside of the box of returned items
•
Reference the RMA number on your paperwork inside of the box
•
Write the RMA number down, so that you can easily check on status of the returned equipment
Send all material with the issued RMA Number to:
Federal Signal Corporation
Public Safety Systems
2645 Federal Signal Drive
University Park, IL 60484-3167
Attn: Service Department
RMA: #__________
800-433-9132
800-343-9706 (fax)
www.fedsig.com
Models VSLR1 and VSLR1-IPX
Installation and Maintenance Instructions
11
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