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Terms and Conditions for UK & ROI (outside UK & ROI contact your local distributor)
In the unlikely event of a product breakdown during the guarantee period you should contact our Service
and Repair Helpline who will be able to assist with the repair and advise the best course of action to be
Please DO NOT remove the product prior to making this call as this may invalidate your guarantee.
Service and Repair Tel: 0844 372 7766 or email:
We, Redring Xpelair Group Limited, guarantee this product for the period of 2 years (5 Years Motor Only) from
the date of purchase.
Within the guarantee period we will resolve, free of charge, any manufacturing defects in the product resulting
from faulty workmanship or material on condition that:-
a) The appliance has been correctly installed in accordance with our instructions and is being used on the supply
circuit or voltage printed on the rating plate.
b) The appliance has been used in accordance with these instructions and has not been tampered with or
otherwise subject to misuse, neglect or accident.
c) The appliance has been regularly maintained in accordance with these instructions and the airway is
unobstructed.
d) The appliance has not been taken apart, modified or repaired except by a person authorised by us.
e) Evidence of the date of purchase in the form of an invoice or receipt will be required in order to qualify under
the terms of this guarantee.
f) For the service work to be undertaken free of charge, the work must only be undertaken by Redring Xpelair
Group Limited, or our approved agents.
g) Service under guarantee has no effect on the expiry date. The guarantee on any exchanged parts or product
ends when the original guarantee period ends.
h) In the event of a product being returned to Redring Xpelair Group Limited and not found to be faulty, the
product would be available for collection from the relevant premises within one month and if not collected it
would be disposed of or delivered by Redring Xpelair Group Limited and a delivery charge made.
EXCLUSIONS
This guarantee DOES NOT cover damage or defects arising from poor or incorrect installation, improper use or
lack of maintenance. It is the responsibilty of the installer to check that the installation parameters meet the
requirements of the product, and any relevant regulations.
If we are called out to a fault, which is subsequently identified as being an installation fault, we will make a charge.
It is important that the routine checks are completed before calling us out, as many issues can be simply
diagnosed and resolved.
We make no guarantees as to response times for repairs. We will endeavour to achieve the most timely response
possible but while we indicate an average response time, this should not be taken as a guarantee.
The guarantee applies to a repair or replacement (at our discretion) of the product subject to the conditions
above, and DOES NOT cover compensation for the loss of the product or consequential loss of any kind.
This guarantee does not affect your statutory rights.
Redring Xpelair Group Ltd
Newcombe House,
Newcombe Way,
Orton Southgate,
Peterborough
PE2 6SE
Tel: +44 (0)1733 456789
Fax: +44 (0)1733 310606
Sales Hotline: +44 (0)8709 000420
For Technical Advice (Techline)
Tel: +44 (0)8709 000430
Fax: +44 (0)8709 000530
For Spares Requirements (UK Only)
Tel: +44 (0)8709 077077
Fax: +44 (0)8709 076076
www.redringxpelair.com
GUARANTEE
taken.
technical.services@redringxpelair.com
Xpelair is a registered trademark of Redring Xpelair Group Limited.
Redring Xpelair Group reserve the right to alter product specifications
or appearance without prior notice. All finishes and diagrams in this
booklet are as accurate as printing processes allow.
A4 Leaflet Number: 24557AA Revision A
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