Black Box SERVSWITCH Series Installer/User Manual
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Black Box SERVSWITCH Series Installer/User Manual

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Welcome to the ServSwitch™ Family!
Thank you for purchasing a BLACK BOX
business, and we think you'll appreciate the many ways that your new ServSelect IP
will save you money, time, and effort.
That's because our ServSwitch™ family is all about breaking away from the
traditional, expensive model of computer management. You know, the one-size-fits-
all-even-if-it-doesn't model that says, "One computer gets one user station, no more,
no less." Why not a single user station (monitor, keyboard, and mouse) for multiple
computers — even computers of different platforms? Why not a pair of user
stations, each of which can control multiple computers? Why not multiple user
stations for the same computer?
With our ServSwitch products, there's no reason why not. We carry a broad line of
robust solutions for all these applications. Do you have just two PCs, and need an
economical alternative to keeping two monitors, keyboards, and mice on your desk?
Or do you need to share dozens of computers, including a mix of IBM
®
®
®
RS/6000
, Apple
Macintosh
, Sun Microsystems
multiple users with different access levels? Does your switch have to sit solidly on a
work table and use regular everyday cables? Or does it have to be mounted in an
equipment rack and use convenient many-to-one cables? No matter how large or
small your setup is, no matter how simple or how complex, we're confident we have
a ServSwitch system that's just right for you.
The ServSwitch family from BLACK BOX — the one-stop answer for all your
KVM switching needs!
This manual will tell you all about your new ServSelect IP, including how to install,
operate, and troubleshoot it. For an introduction to the ServSelect IP, see Chapter 2.
The ServSelect IP product codes covered in this manual are:
KV120A
This manual also includes information about the ServSelect IP software and the
Server Access Modules, which have their own manuals or installation guides:
KV123A
And this manual also includes information about the ServSwitch Multi Z8 and
ServSelect II switch:
SERVSWITCH FAMILY
®
ServSelect IP™! We appreciate your
®
, and SGI™ compatibles among
*
KV120E
KV121A
KV121E
KV125A
KV126A
KV127A
KV158A
KV2016A
®
PC,
1

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  • Page 1 ServSwitch system that’s just right for you. The ServSwitch family from BLACK BOX — the one-stop answer for all your KVM switching needs! This manual will tell you all about your new ServSelect IP, including how to install, operate, and troubleshoot it.
  • Page 2 SERVSELECT IP™ INSTALLER/USER GUIDE FEDERAL COMMUNICATIONS COMMISSION AND INDUSTRY CANADA RADIO-FREQUENCY INTERFERENCE STATEMENTS This equipment generates, uses, and can radiate radio-frequency energy and if not installed and used properly, that is, in strict accordance with the manufacturer’s instructions, may cause interference to radio communication. It has been tested and found to comply with the limits for a Class A computing device in accordance with the specifications in Subpart B of Part 15 of FCC rules, which are designed to provide reasonable protection against such interference when the equipment is...
  • Page 3 ServSwitch, ServSelect, ServSelect II, and ServSelect IP are trademarks of BLACK BOX Corporation. Apple, Mac, and Macintosh are registered trademarks of Apple Computer, Inc. IBM, PS/2, and RS/6000 are registered trademarks of International Business Machines Corporation.
  • Page 4 SERVSELECT IP™ INSTALLER/USER GUIDE Normas Oficiales Mexicanas (NOM) Electrical Safety Statement INSTRUCCIONES DE SEGURIDAD Todas las instrucciones de seguridad y operación deberán ser leídas antes de que el aparato eléctrico sea operado. Las instrucciones de seguridad y operación deberán ser guardadas para referencia futura.
  • Page 5 NOM STATEMENT 17. Cuidado debe ser tomado de tal manera que objectos liquidos no sean derramados sobre la cubierta u orifi cios de ventilación. 18. Servicio por personal califi cado deberá ser provisto cuando: A: El cable de poder o el contacto ha sido dañado; u Objectos han caído o líquido ha sido derramado dentro del aparato;...

  • Page 6: Table Of Contents

    6.1 Calling BLACK BOX ........

  • Page 7: Specifications

    CHAPTER 1: PRODUCT OVERVIEW 1. Specifications During the course of this product’s lifetime, modifications might be made to its hardware or firmware that could cause these specifications to change without notice. ServSelect IP Product Specifi cations Agency Approvals EN50082, EN55022 Class A, EN55024, EN61000-3-3, FCC15 Class A Subpart B, VCCI Class A, IEC950, EN60950, UL 1950/60950 third edition, CSA C22.2 No.
  • Page 8 SERVSELECT IP™ INSTALLER/USER GUIDE ServSelect IP Product Specifi cations (Continued) Other Characteristics Power Consumption 25 W Size (H x W x D) 4.45 x 43.18 x 27.94 cm 1U form factor (1.75 x 17.00 x 11.00 in) Weight 3.6 kg (8 lb) without cables...

  • Page 9: Introduction

    CHAPTER 2: INTRODUCTION 2. Introduction 2.1 Features and Benefits The BLACK BOX ® ServSelect IP switches combine analog and digital technology to provide flexible, centralized control of data center servers. This solution delivers secure digital access and flexible server management from anywhere at any time.
  • Page 10 SERVSELECT IP™ INSTALLER/USER GUIDE Server Access Modules (SAMs) and serial SAMs The SAM and serial SAM with CAT 5 design dramatically reduces cable clutter, while providing optimal digital display resolution and video settings. The built-in memory of the SAM simplifies configuration by assigning and retaining unique server names or Electronic ID (EID) numbers for each attached server.
  • Page 11 CHAPTER 2: INTRODUCTION KV2016A KV158A Rack Adaptor Servers Rack Critical Server Servers ServSelect IP TCP/ TCP/ Analog Connection IP Connections Figure 2-2. Example ServSelect IP Configuration...

  • Page 12: Safety Precautions

    To avoid potentially fatal shock hazard and possible damage to equipment, please observe the following precautions: • Do not use a 2-wire extension cord in any BLACK BOX product confi guration. • Test AC outlets at the computer and monitor for proper polarity and grounding.

  • Page 13: Installation

    CHAPTER 3: INSTALLATION 3. Installation The ServSelect IP system requires that the ServSelect IP software be installed prior to use. ServSelect IP software allows you to view and control a server attached to the appliance system, configure and maintain the system and prevent unauthorized access to the appliance via IP connection.

  • Page 14: Rackmounting Your Servselect Ip

    The ServSelect IP system uses IP addresses to uniquely identify the appliances and the computers running ServSelect IP software. The ServSelect IP appliance supports both BootP (a subset of DHCP) and static IP addressing. BLACK BOX ® recommends that IP addresses be reserved for each unit and that they remain static while the appliances are connected to the network.

  • Page 15: Installing The Servselect Ip

    CHAPTER 3: INSTALLATION Figure 3-1. ServSelect IP Horizontal Installation 3.3 Installing the ServSelect IP Figure 3-2 illustrates one possible configuration for your ServSelect IP appliance. Follow the detailed set of procedures following Figure 3-2 to successfully install your appliance.
  • Page 16 SERVSELECT IP™ INSTALLER/USER GUIDE Network Digital User one user for the KV120 or two users for the KV121 Configuration Port for updating firmware ServSelect IP Appliance Port Power Cord Servers 2-16 Server 1 Local Analog User SAM Adaptor PS/2, USB, Sun and serial adaptors are available Figure 3-2.
  • Page 17 CHAPTER 3: INSTALLATION Plug the supplied power cord into the back of the appliance and then into an appropriate power source. When you turn on the power, the Power indicator on the front of the unit will blink for 30 seconds while performing a self-test. Approximately 10 seconds after it stops blinking, press the key to access the main menu.
  • Page 18 SERVSELECT IP™ INSTALLER/USER GUIDE Before a PC running Windows NT, 2000 or XP that is connected to the ServSelect IP appliance may be used for remote user control, an adjustment to the target ® mouse’s Motion tab must be made. Use the default Microsoft Windows PS/2 mouse driver for all Microsoft Windows systems attached to the appliance.
  • Page 19 CHAPTER 3: INSTALLATION Click Mouse Align in the ServSelect IP software remote session window(s) to resynchronize the mouse. For IntelliPoint drivers: From the Desktop, select Start - Settings - Control Panel - Mouse. The Mouse Properties dialog box will appear. Click on the Pointer Options tab.
  • Page 20 SERVSELECT IP™ INSTALLER/USER GUIDE Click Mouse Align in the ServSelect IP remote session window(s) to resynchronize the mouse. To connect a SAM adaptor to each server: Locate the SAM adaptors for your ServSelect IP unit. Attach the appropriately color-coded cable ends to the keyboard, monitor and mouse ports on the fi...
  • Page 21 CHAPTER 3: INSTALLATION ServSelect IP Appliance KV158A ServSwitch KV2016A Local ServSelect II Analog User Server 1 Server 1 Server Access Modules (SAMs) (KV123A, KV125A - KV127A) PS/2, USB, Sun and serial module versions are available Figure 3-4. ServSelect IP Configuration with a Legacy KVM Switch To add a KV158A ServSwitch Multi Z8 switch: Mount the Z8 into your rack cabinet.

  • Page 22: Adding Servers

    SERVSELECT IP™ INSTALLER/USER GUIDE To add a KV2016A ServSelect II switch: Mount the ServSelect II into your rack cabinet. Locate a length of CAT 5 cabling to connect the ServSelect II to the ServSelect IP. Attach one end of the CAT 5 cabling to the User A ACI port on the back of the ServSelect II.

  • Page 23: Analog Port Operation

    CHAPTER 4: ANALOG PORT OPERATION 4. Analog Port Operation 4.1 Controlling Your System at the Analog Port The ServSelect IP includes a local analog port on the back of the unit that allows you to connect a monitor and a PS/2 keyboard and mouse for direct analog access. The appliance uses the OSD, which utilizes intuitive menus to configure your system and select computers.
  • Page 24 SERVSELECT IP™ INSTALLER/USER GUIDE Viewing the status of your appliance The status of the servers in your system is indicated in the right columns of the Main dialog box. The following table describes the status symbols. OSD Status Symbols Symbol Description SAM is online (green circle).
  • Page 25 CHAPTER 4: ANALOG PORT OPERATION To disconnect the user from a server: NOTE: The OSD must initially be off (not displayed) to use this command. Press . The Main dialog box appears. Print Screen Press . This leaves the user in a free state, with no server selected. The Alt+Ø...

  • Page 26: Navigating The Osd

    SERVSELECT IP™ INSTALLER/USER GUIDE 4.3 Navigating the OSD This table describes how to navigate the OSD using the keyboard and mouse. OSD Navigation Basics This Keystroke Does This Print Screen Opens the OSD. Press Print Screen twice to send the Print Screen keystroke to the currently selected device.

  • Page 27: Configuring The Osd

    CHAPTER 4: ANALOG PORT OPERATION 4.4 Configuring the OSD You can configure your ServSelect IP system from the Setup menu within the OSD. Select the Names button when initially setting up your appliance to identify servers by unique names. Select the other setup features to manage routine tasks for your servers from the OSD menu.
  • Page 28 SERVSELECT IP™ INSTALLER/USER GUIDE Assigning server or serial device names Use the Names dialog box to identify individual servers or serial devices by name rather than by port number. The Names list is always sorted by port order. Names are stored in the SAM, so even if you move the module/server/serial device to another ARI port, the name and configuration will be recognized by the appliance.
  • Page 29 CHAPTER 4: ANALOG PORT OPERATION Type a name in the New Name box. Names of servers or serial devices may be up to 15 characters long. Legal characters include: A-Z, a-z, Ø-9, space and hyphen. Click OK to transfer the new name to the Names dialog box. Your selection is not saved until you click OK in the Names dialog box.
  • Page 30 SERVSELECT IP™ INSTALLER/USER GUIDE When the ServSelect IP appliance discovers a ServSwitch Multi Z8 or ServSelect II, you will notice the port numbering change to accommodate each server under that switch. For example, if the switch is connected to ARI port 6, the switch port would be listed as 06 and each server under it would be numbered sequentially 06-01, 06- 02 and so on.
  • Page 31 CHAPTER 4: ANALOG PORT OPERATION Figure 4-7. Menu Dialog Box To choose the default display order of servers: Select Name to display servers alphabetically by name. -or- Select EID to display servers numerically by EID number. -or- Select Port to display servers numerically by port number. Click OK.
  • Page 32 SERVSELECT IP™ INSTALLER/USER GUIDE OSD Status Flags Flag Description Flag type by name Flag type by EID number Flag indicating that the user has been disconnected from all systems Flag indicating that Broadcast mode is enabled To access the Flag dialog box: Press .
  • Page 33 CHAPTER 4: ANALOG PORT OPERATION Figure 4-9. Set Position Flag NOTE: Changes made to the fl ag position are not saved until you click OK in the Flag dialog box. Click OK to save settings. -or- Click X to exit without saving changes. Setting console security The OSD enables you to set security on your analog port console.
  • Page 34 SERVSELECT IP™ INSTALLER/USER GUIDE To set or change the password: Single-click and press or double-click in the New text box. Enter Type the new password in the New text box and press . Passwords must Enter contain both alpha and numeric characters, are case sensitive and may be up to 12 characters long.
  • Page 35 CHAPTER 4: ANALOG PORT OPERATION Click OK to eliminate your password. To enable the screen saver mode with no password protection: If your console does not require a password to gain access to the Security dialog box, proceed to step 2. -or- If your console is password protected, see the previous procedure, then go to step 2.

  • Page 36: Setting The Keyboard Country Code

    SERVSELECT IP™ INSTALLER/USER GUIDE To immediately turn on the screen saver: NOTE: The OSD must initially be off (not displayed) to use this command. Press . The Main dialog box appears. Print Screen Press to initiate the screen saver. Pause NOTE The screen saver must already be enabled to perform this task.

  • Page 37: Managing Server Tasks

    CHAPTER 4: ANALOG PORT OPERATION Figure 4-11. Keyboard Dialog Box Select a country code and click OK. A Keyboard Warning dialog box appears. Figure 4-12. Keyboard Warning Dialog Box Click OK to apply the country code. - or - Click the Cancel button to exit the command with applying the country code. Reboot the Sun servers.

  • Page 38: Viewing And Disconnecting User Connections

    SERVSELECT IP™ INSTALLER/USER GUIDE Commands to Manage Routine Tasks for Your Servers Feature Purposes Broadcast Enable Begin broadcasting to your servers. Confi gure a server list for broadcasting under the Setup dialog box. Scan Enable Begin scanning your servers. Set up a server list for scanning in the Setup dialog box.
  • Page 39 CHAPTER 4: ANALOG PORT OPERATION To view current user connections: If the OSD is not open, press . The Main dialog box will appear. Print Screen Click Commands - User Status. The User Status dialog box appears. To disconnect a user: Press .

  • Page 40: Running System Diagnostics

    SERVSELECT IP™ INSTALLER/USER GUIDE NOTE: If the User Status list has changed since it was last displayed, the mouse cursor will turn into an hourglass as the list is automatically updated. No mouse or keyboard input will be accepted until the list update is complete.
  • Page 41 CHAPTER 4: ANALOG PORT OPERATION To run diagnostic tests: If the OSD is not open, press . The Main dialog box will appear. Print Screen Click Commands - Run Diagnostics. A warning message appears indicating that all users will be disconnected. Click OK to begin diagnostics.

  • Page 42: Resetting Your Ps/2 Keyboard And Mouse

    SERVSELECT IP™ INSTALLER/USER GUIDE Figure 4-17. Suspect SAMs Dialog Box 4.9 Resetting Your PS/2 Keyboard and Mouse If your keyboard or mouse locks up during communication with a CPU that has PS/2 type keyboard and mouse ports, you may be able to re-establish operation by issuing a reset command.
  • Page 43 CHAPTER 4: ANALOG PORT OPERATION Figure 4-18. Version Dialog Box Click Digital to view the Digitizer unit fi rmware versions. The Digital Version dialog box appears. The top section identifi es the Digitizer subsystem versions. The center section identifi es the current network settings. Click X or press to return to the Version dialog box.

  • Page 44: Scanning Your System

    SERVSELECT IP™ INSTALLER/USER GUIDE Select a SAM to view and click the Version button. The SAM Version dialog box appears. For more information on loading fi rmware, see Chapter 7. Figure 4-21. SAM Version Dialog Box Click X to close the SAM Version dialog box. 4.11 Scanning Your System In scan mode, the appliance automatically scans from port to port (server to server).
  • Page 45 CHAPTER 4: ANALOG PORT OPERATION -or- Double-click on a server’s name or port. -or- Press and hold the key and then click the number of the server you wish to scan. You can select up to 16 servers. In the Scan Time box, type the number of seconds (from 3-99) of desired time before the scan moves to the next server in the sequence.

  • Page 46: Broadcasting To Servers

    SERVSELECT IP™ INSTALLER/USER GUIDE To cancel scan mode: Select a server if the OSD is open. -or- Move the mouse or press any key on the keyboard if the OSD is not open. Scanning will stop at the currently selected server. -or- Press The Main dialog box will appear.
  • Page 47 CHAPTER 4: ANALOG PORT OPERATION To broadcast to selected servers: From the Broadcast dialog box, select the mouse and/or keyboard checkboxes for the servers that are to receive the broadcast commands. -or- Press the keys to move the cursor to the target server. Then Down Arrow press to select the keyboard checkbox and/or...

  • Page 48: Terminal Operations

    SERVSELECT IP™ INSTALLER/USER GUIDE 5. Terminal Operations Each individual ServSelect IP may be configured at the unit level through the configuration port on the back of the unit. All terminal commands are accessed through a terminal or PC running terminal emulation software. 5.1 Configuring the Terminal Menu The ServSelect IP Terminal menu features seven selections: Network Configuration, Firmware Management, Enable Debug Messages, Set/Change Password, Reset...
  • Page 49 Firmware Management This menu option contains the FLASH Download command. The FLASH Download selection allows you to keep your ServSelect IP firmware current with upgrades available from BLACK BOX ® . For more information, see Chapter 7. Enable Debug Messages This menu option allows you to configure the ServSelect IP to display messages regarding the status of the ServSelect IP.
  • Page 50 SERVSELECT IP™ INSTALLER/USER GUIDE Restore Factory Defaults This menu option will restore the network configuration and security configuration to the default settings. Reset Appliance This menu option allows you to execute a soft reset of the ServSelect IP. Exit This menu selection will return you to the ready prompt.

  • Page 51: Troubleshooting

    6.1 Calling BLACK BOX If you determine that your ServSelect IP is malfunctioning, do not attempt to alter or repair the unit. It contains no user-serviceable parts. Contact BLACK BOX technical support at 724-746-5500. Before you do, make a record of the history of the problem. We will be able to...
  • Page 52 SERVSELECT IP™ INSTALLER/USER GUIDE Black Box Technical Support Country Web Site/E-Mail Phone www.black-box.at +43 1 256 98 56 +43 1 256 98 56 Austria support@black-box.at Belgium www.blackbox.be +32 2 725 85 50 +32 2 725 92 12 support.nederlands@blackbox.be support.french@blackbox.be support.english@blackbox.be Denmark www.blackbox.dk...

  • Page 53: Flash Upgrades

    TFTP servers that you can download off the Internet. ® Next, you will need to download the latest FLASH firmware from BLACK BOX Contact BLACK BOX technical support and follow their directions for downloading the firmware. Save the FLASH upgrade file to the appropriate directory on your TFTP server.

  • Page 54: Upgrading The Sam Firmware

    SERVSELECT IP™ INSTALLER/USER GUIDE From the main menu, type to select Firmware Management. The current version of your fi rmware displays in the Firmware Management screen. From the Firmware Management menu, type to select FLASH Download. Type the IP address of the TFTP server and press Enter 10.
  • Page 55 CHAPTER 7: FLASH UPGRADES The SAM Upgrade dialog box appears. Click OK to initiate the upgrade and return to the SAM Status dialog box. Figure 7-2. SAM Upgrade Dialog Box To upgrade SAM fi rmware individually: If the OSD is not open, press The Main dialog box will appear.
  • Page 56 SERVSELECT IP™ INSTALLER/USER GUIDE 4. Select a SAM to upgrade and click the Version button. The SAM Version dialog box appears. Figure 7-5. SAM Version Dialog Box Click the Load Firmware button. The SAM Load dialog box appears. Figure 7-6. SAM Load Dialog Box Click OK to initiate the upgrade and return to the SAM Status dialog box.

  • Page 57: Using A Serial Sam

    CHAPTER 8: USING A SERIAL SAM 8: Using a Serial SAM The serial SAM is a serial-to-VGA converter which permits VT100-capable devices to be viewed from the ServSelect IP local port or by using the ServSelect IP software. The actual serial data is not accessed, but is merely displayed. All serial data coming from the target device is displayed in a VT100 window, placed into a video buffer and sent to the ServSelect IP appliance as though it came from a VGA server.
  • Page 58 SERVSELECT IP™ INSTALLER/USER GUIDE • ServSelect IP/CD Mode - This option allows you to control how the ServSelect IP and CD lines operate. Available options are Always on and Toggle. When in Toggle mode, ServSelect IP and CD lines are turned off for one-half second and then turned on each time a module is selected or deselected.
  • Page 59 CHAPTER 8: USING A SERIAL SAM • History Key Sequence - This option allows you to defi ne the key combination that enables History mode. The default key sequence is Ctrl-F9 • Clear History Key Sequence - This option allows you to defi ne the key com- bination that clears the history buffer while in History mode.
  • Page 60 SERVSELECT IP™ INSTALLER/USER GUIDE Repeat steps 3 and 4 to confi gure additional macros. When fi nished, press to return to the previous screen. Enter Using History mode History mode allows you to examine the contents of the history buffer, which contains the events that have occurred.
  • Page 61 CHAPTER 8: USING A SERIAL SAM Serial SAM pinouts The following table lists the pinouts for the serial SAM and is provided for your reference. Serial SAM Pinouts DB9-F Host Signal Signal Flow SRLSignal Name/Description Name/Description Out of SRL DTR - Data Terminal Ready DCD- Data Carrier Detect Out of SRL TXD - Transmit Data...

  • Page 62: Sun Advanced Key Emulation

    SERVSELECT IP™ INSTALLER/USER GUIDE 9. Sun Advanced Key Emulation Certain keys on a standard Type 5 (US) Sun keyboard can be emulated by key press sequences on a PS/2 keyboard. To enable Advanced Sun Key Emulation mode and use these keys, press and hold and then press the key.
  • Page 63 Sun SAM adaptors and servers using KV126A modules. These keys function normally if your Sun servers are attached to the Black Box ServSelect II appliance using a Sun SAM. The following table lists the keyboard mapping that will take place when a KV126A is used in this setting.
  • Page 64 NOTES...

This manual is also suitable for:

Servselect ip seriesServselect ip kv121aServselect ip kv120aServselect ip kv120eServselect ip kv121e

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