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Troubleshooting SCv2000/SCv2020 Storage
Troubleshooting Power Supply/Cooling Fan
Modules
To troubleshoot power supply/cooling fan modules:
Steps
1. Check the status of the power supply/cooling fan module using the Dell Storage Manager .
2. Determine the status of the power supply/cooling fan module indicators.
•
If the power supply/cooling fan module fault indicator is lit, the power supply/cooling fan has failed.
•
If the AC power indicator is not lit, check the power cord and power source into which the power supply is plugged:
•
Connect another device to the power source and check whether the device works.
•
Connect the power cord to a different power source.
•
Replace the power cord.
3. Reseat the power supply/cooling fan module by removing and reinstalling it.
NOTE:
Allow several seconds for the storage system to recognize the power supply/cooling fan modules and
determine its status.
Troubleshooting Hard Drives
To troubleshoot hard drives:
Steps
1. Check the status of the hard drive using Storage Manager Client.
2. Determine the status of the hard drive indicators.
•
If the hard drive status indicator blinks amber ON for two seconds and OFF for one second, the hard drive has failed.
•
If the hard drive status indicator is not lit, proceed to the next step.
3. Check the connectors and reseat the hard drive.
CAUTION:
Perform this step only on unmanaged drives or after you confirm that the particular drive contains no
user data. The Fault LED alone is not an indication that you can safely remove the drive.
a) Remove the hard drive.
b) Check the hard drive and the backplane to ensure that the connectors are not damaged.
c) Reinstall the hard drive. Make sure the hard drive makes contact with the backplane.
Troubleshooting Storage Controllers
To troubleshoot storage controllers:
Steps
1. Check the status of the storage controller using Storage Manager Client.
2. Check the position of the storage controllers. The storage controller with the lower HSN should be on the top, and the storage
controller with the higher HSN should be on the bottom.
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Troubleshooting SCv2000/SCv2020 Storage System Components
System Components
3
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