Software Failure; Common Trouble Shooting; Common Trouble - Sharp DX-B352P Manual

9.2.

Software Failure

Trouble
SHARP XXX Printer Driver cannot be
found in the printer and fax folders.
The printer is in Ready mode but does not
perform any print job.
Failed to install the driver.
The driver is not available after the IP address
of the printer is changed.
9.3.

Common Trouble Shooting

9.3.1.

Common Trouble

Trouble Cause
Printer Problems
The printer does -
The cable between the
not work
computer and the printer is not
connected properly.
-Error in specifying the print port.
-The printer is offline, and Use
Printer Offline is checked
The printer does not recover from
an internal error, such as a paper
jam, paper empty, etc.
Problems in Handling Paper
Paper Feed Failure -The print media is loaded
incorrectly.
-The print media is beyond
the usage specification
range.
-The feed roller is dirty.
Solution
Reinstall the printer driver.
Ensure that the USB interface cable and the
power cord are both properly connected.
If the failure continues after restarting the
printer, please reinstall the printer driver.
Ensure that the USB interface cable is
properly connected.
Check whether the Print Spooler service is
enabled. Check the power supply and the
connection of the printer.
Modify the IP address of the printer driver port.
Please reinstall the printer program if the
above method does not work.
It is recommended to set the IP address of the
network printer as a fixed one.
It is recommended to bind the IP address with
the printer MAC address in the DHCP network.
Solution
-
Disconnect and then reconnect
the printer cable. Check the
Windows printer settings to ensure
that the print job is sent to the
correct port.
-If the computer has more than
one port, make sure that the
printer is connected to the correct
port.
-Make sure that the printer is in the
normal online status.
-Please correctly load the print
media. If you use special print media
for printing, please print with the
multipurpose input tray.
-Please use the print media within the
specification range.
-Clean the feed roller.
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