Troubleshooting - MAGIMIX Cook Expert User Manual

You will find more answers to your questions in the FAQs section on our website�
Problem
Cook Expert will not turn on�
Glass lid leaks
Leak at base of metal bowl
Leak at base of metal bowl
handle
Motor smells
«CLOSE THE LID» message
on screen
«CHANGE THE BOWL»
message on screen
«MOTOR OVERLOAD»
message on screen
«ER1», «ER2» or «ER3»
«Motor error», «Heater
error», «NTC opened»,
«NTC shorted» message on
the screen
Problem with the display
and/or screen frozen
The appliance doesn't heat
and/or start running
30

TROUBLESHOOTING

Solution
Check it is connected to the mains and switched to 1�
Check the seal is inserted correctly at the rear of the machine�
Check that the seal is not damaged�
If you are heating milk, reduce the amount (milk can easily boil
over, just as it does in a saucepan)�
Check that the blade seal is in place�
Check that the blade assembly is locked in place�
After washing the bowl in the dishwasher, leave it to drain flat
on the draining board before putting it back on the base as
water can sometimes get in between the two walls of the bowl
and run out through the hole provided for this purpose under the
handle�
When you use the Cook Expert for the first time, or if it
overheats, it may smell slightly� This is nothing to be alarmed
about and will disappear after you have used the appliance a
few times� Allow the motor to cool down for 30 minutes before
switching it back on�
Either the bowl or the lid is not secured correctly�
The large pusher is missing on the transparent bowl�
Replace the metal bowl with the transparent bowl or vice versa�
Your Cook Expert is fitted with a thermal failsafe to protect the
motor from overheating� Reduce the amount of ingredients
and/or cut up some of the pieces (for maximum quantities,
see p 19)� Allow the motor to cool down for 30 minutes before
switching it back on�
Go to magimix�com/services
to contact your Magimix After-Sales Service�
Switch Cook Expert off then on again
Check that demonstration mode is not selected (see p 25)�