Contacting Support; Faqs - Frequently Asked Questions - Panasonic ISE SMART CONNECT KNX Product Manual

11.2 Contacting Support

If you have a problem with your ISE SMART CONNECT KNX Panasonic and require support, contact us:
• E-mail to support@ise.de
• Call us on tel.: +49 441 680 06 12
• Fax us: +49 441 680 06 15
We will need the following data in order to help you:
• To identify the device: Product name or order number
• MAC address (optional)
• Version of the firmware
• ETS version
• A meaningful error description including the error code (if there is one)
Gladly also:
• Log files
• Screenshot of <<Device Status>> on the device website

11.3 FAQs - Frequently asked questions

Why is the screen text not displayed in full?
The window for the screen text offers limited space. In order to be able to read the text in full, use the
▼
cursor button << >> on the TV device remote control.
How do I stop displaying the screen text or a camera link?
Press the Exit << X>> button on the TV device remote control.
Why do I have to reconfirm the screen text display every time?
TV models manufactured in 2018 or before are not equipped with a function to automatically interrupt
the current image.
From manufacturing year 2019, you can confirm the setting <<Always>> in the TV context menu in order
to prevent the query from being repeated.
Why is no screen text or camera image displayed?
• Are you only using the <Analogue TV> source? Activate the DVB-T input on your TV device.
• Are you in video text? Terminate the video text by pressing the <Text> button on your TV remote con-
trol.
ISE SMART CONNECT KNX Panasonic
© 2019 ise Individuelle Software und Elektronik GmbH
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