Additional Information; Troubleshooting - Dimplex SNG20 Instructions Manual

For battery replacment refer to the embossed diagram on the back of the remote control.
NOTE - Use Lithium batteries only - CR2025
Attention should be drawn to the environmental aspects of battery disposal.
Manual Control :
The manual controls are located on the lower front panel behind the door of the stove - see Fig. 2.
The button functions are as remote control, described below;
Standby
Volume down
Volume up
Heat off
Heat on (half/full)
Logbed ambience dim
Logbed ambience brighten
Temperature down
Temperature up
Cleaning
Warning – Always press the mains switch to the 'OFF' (0) position - see Fig.3a and disconnect from the power supply
before cleaning the fire.
For general cleaning use a soft clean duster – never use abrasive cleaners.

Additional Information

AFTER SALES SERVICE
Your product is guaranteed for one year from the date of purchase. Within this period, we undertake to repair or exchange
this product free of charge, provided it has been installed and operated in accordance with these instructions. Your rights
under this guarantee are additional to your statutory rights, which in turn are not affected by this guarantee.
Should you require after sales information or assistance with this product please go to www.dimplex.co.uk and select
"Customer Support" or ring our help desk on 0844 879 3588 (UK) or 01 842 4833 (R. O. I.). Spare parts are also
available on the web site. Please retain your receipt as proof of purchase.
RECYCLING
For electrical products sold within the European Community - At the end of the electrical products useful life
it should not be disposed of with household waste. Please recycle where facilities exist. Check with your Local
Authority or retailer for recycling advice in your country.

Troubleshooting

Product not working :
Check mains lead 'kettle' connection.
Check mains switch is on.
Check socket switch is on.
Flame Picture stops:
Switch appliance to standby and switch back on.
Picture will resume after approx 7 seconds.
Heat not working:
Check room temperature setting is not below actual room temperature.
Refer to 'Electronic Thermostat' section.
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