Appendix D: Warranty And Service Support - Motorola MTM800 FuG Installation Manual

Appendix
D
Warranty and Service Support
Motorola offers long-term support for its products. This support includes full exchange and/or repair of the product
during the warranty period, and service/ repair or spare parts support out of warranty. Before shipping any terminal
back to the appropriate Motorola warranty depot, contact Customer Resources or your Motorola dealer, distributor or
reseller. All returns must be accompanied by a Warranty Claim Form, available from your Customer Service
representative or Motorola Online Extranet (MOL) or your Motorola dealer, distributor, or reseller.
Warranty Period and Return Instructions
The terms and conditions of warranty are defined fully in the Motorola Customer, Dealer, or Distributor or Reseller
contract. These conditions may change from time to time and the following notes are for guidance purposes only.
In instances where the product is covered under a "return for replacement" or "return for repair" warranty, a check of
the product should be performed before shipping the unit back to Motorola. This is to ensure that the product has been
correctly programmed or has not been subjected to damage outside the terms of the warranty.
Before shipping any terminal back to the appropriate Motorola warranty depot, contact Customer Resources (see the
following pages). All returns must be accompanied by a Warranty Claim Form, available from your Customer
Services representative. Products should be shipped back in the original packaging, or correctly packaged to ensure
that no damage occurs in transit.
After Warranty Period
After the Warranty period, Motorola continues to support its products in two ways:
• Motorola Regional Radio Support Centers offer a repair service to both end users and dealers at competitive
prices.
• AAD supplies individual parts and modules that can be purchased by dealers who are technically capable of
performing fault analysis and repair.
123 | Warranty and Service Support
68015000584-J | | Send Feedback