Black Box AC3000A-R2 Series Manual
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Black Box AC3000A-R2 Series Manual

Black Box AC3000A-R2 Series Manual

Combines video, audio, and serial functions for distributing real-time multimedia content from a player to multiple screens up to 1000 feet (300 m) away.
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HD View
Combines video, audio, and serial functions
for distributing real-time multimedia content
from a player to multiple screens up to 1000
feet (300 m) away.
Order toll-free in the U.S.: Call 877-877-BBOX (outside
Customer
Support
U.S. call 724-746-5500) FREE technical support 24
Information
hours a day, 7 days a week: Call 724-746-5500 or fax
724-746-0746 Mailing address: Black Box Corporation,
1000 Park Drive, Lawrence, PA 15055-1018 Web site:
www.blackbox. com • E-mail: info@blackbox.com
AC3000A-R2–AC3016A-R2
Chapter
Series
BLACK BOX
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  • Page 1 Customer Support U.S. call 724-746-5500) FREE technical support 24 Information hours a day, 7 days a week: Call 724-746-5500 or fax 724-746-0746 Mailing address: Black Box Corporation, 1000 Park Drive, Lawrence, PA 15055-1018 Web site: www.blackbox. com • E-mail: info@blackbox.com...
  • Page 2 FCC and IC RFI Statements FEDERAL COMMUNICATIONS COMMISSION AND INDUSTRY CANADA RADIO FREQUENCY INTERFERENCE STATEMENTS This equipment generates, uses, and can radiate radio- frequency energy, and if not installed and used properly, that is, in strict accordance with the manufacturer’s instructions, may cause inter ference to radio communication.
  • Page 3 NOM Statement Normas Oficiales Mexicanas (NOM) Electrical Safety Statement INSTRUCCIONES DE SEGURIDAD 1. Todas las instrucciones de seguridad y operación deberán ser leídas antes de que el aparato eléctrico sea operado. 2. Las instrucciones de seguridad y operación deberán ser guardadas para referencia futura.
  • Page 4 NOM Statement 9. El aparato eléctrico debe ser situado de tal manera que su posición no interfiera su uso. La colocación del aparato eléctrico sobre una cama, sofá, alfombra o superficie similar puede bloquea la ventilación, no se debe colocar en libreros o gabinetes que impidan el flujo de aire por los orificios de ventilación.
  • Page 5 NOM Statement 18. Servicio por personal calificado deberá ser provisto cuando: A: El cable de poder o el contacto ha sido dañado; u B: Objectos han caído o líquido ha sido derramado dentro del aparato; o C: El aparato ha sido expuesto a la lluvia; o D: El aparato parece no operar normalmente o muestra un cambio en su desempeño;...
  • Page 6 Trademarks Used in this Manual Trademarks Used in this Manual Black Box and the Double Diamond logo are registered trademarks, and HD View is a trademark, of BB Technologies, Inc. Any other trademarks mentioned in this manual are acknowledged to be the property of the trademark owners.

  • Page 7: Table Of Contents

    Table of Contents Chapter Page Specifications ..............9 Overview ..............12 Features .............. 12 What’s Included ..........13 HD View Components ..........15 HD View Transmitter ......... 15 HD View Receivers ..........19 HD View Applications ..........24 Installing the System ............. 25 Pre-installation Guidelines ........
  • Page 8 Table of Contents Chapter Page Tuning Receivers—LR via the Service Utility ..39 Remote Tuning ........... 42 Service ..............45 7.7.1 Firmware..........46 7.7.2 Display Data Channel (DDC) Hotkey..46 7.7.3 Service ............. 47 7.7.4 Security ............ 47 724-746-5500 | blackbox.com Page 8...

  • Page 9: Specifications

    Chapter 1: Specifications 1. Specifications Audio — Input: Mono: AC3000A-R2, AC3008A-R2, AC3016A-R2; Output: Mono: AC3003A-R2, AC3004A-R2, AC3003A-NEC-R2, AC3004A-NEC-R2 DDC — Complies with VESA DDC 2 specifications Distance (Maximum) — AC3000A-R2, AC3008A-R2, AC3016A-R2, AC3003A-R2, AC3003A-NEC-R2: 328 ft. (100 m); AC3004A-R2, AC3004A-NEC-R2: 1000 ft. (300 m) Horizontal/Vertical Sync Polarity —...
  • Page 10 Chapter 1: Specifications Connectors (continued) — Control: (1) RJ-11; AC3003A-R2–AC3004A-R2, AC3003A-NEC-R2– AC3004A-NEC-R2: System in: (1) RJ-45, Screen: HD15 F, Audio out: (1) 3.5-mm connector (mono), Serial out: (1) DB9 male, Tuning port: (1) RJ-11; Indicators — AC3000A-R2, AC3008A-R2, AC3016A-R2: (1) Power LED; AC3003A-R2–AC3004A-R2: (1) 3-function (power, unit connected, bidirectional) RJ-45 System Port LED;...
  • Page 11 Chapter 1: Specifications Weight — AC3000A-R2, AC3003A-R2–AC3004A-R2: 0.8 lb. (0.4 kg); AC3008A-R2, AC3016A-R2: 1.3 lb. (0.6 kg); AC3003A-NEC-R2–AC3004A-NEC-R2: 3 lb. (1.4 kg) Shipping Weight — AC3000A-R2: 2.9 lb. (1.4 kg); AC3008A-R2: 3.4 lb. (1.5 kg), AC3016A-R2: 3.5 lb. (1.6 kg); AC3003A-NEC-R2–AC3004A-NEC-R2: 3 lb.

  • Page 12: Overview

    Chapter 2: Overview 2. Overview The HD View system from Black Box is an out-of-band solution for the last step in a digital signage network. HD View combines video, audio, and serial functions for distributing real-time multimedia content from player to multiple screens up to 1000 feet (300 m) away.

  • Page 13: What's Included

    Chapter 2: Overview 2.2 What’s Included Your package should include the following items. If anything is missing or damaged, contact Black Box Technical Support at 724-746-5500 or info@blackbox.com. AC3000A-R2, AC3008A-R2, AC3016A-R2: • (1) 1-, 8-, or 16-Port Transmitter • (1) 12-V, 2-A power supply and U.S. power cord •...
  • Page 14 Chapter 2: Overview AC3004A-NEC-R2: • (1) HD View Integrated Receiver Long-Range for NEC displays • (1) printed Quick Install Guide • (1) CD-ROM containing this user’s manual in PDF format 724-746-5500 | blackbox.com Page 14...

  • Page 15: Hd View Components

    Chapter 3: HD View Components 3. HD View Components The HD View system consists of the following components: • A Transmitter or Transmitter + cables + power supply • Receivers/Receivers LR + power supply • CD containing Video Service Utility 3.1 HD View Transmitter The HD View Transmitter comes in the following models: •...
  • Page 16 Chapter 3: HD View Components Figure 3-2. Transmitter Unit—8-port, back view. Table 3-1. Transmitter Unit—8-port components. Number Component Description Power LED Lights when power is on Power connector Links to 12-VDC power Connects to serial RJ-11 connector download cable Links to mono audio Audio input HD15 connector...
  • Page 17 Chapter 3: HD View Components Figure 3-3. Transmitter Unit—1-port, front view. Figure 3-4. Transmitter Unit—1-port, back view. 724-746-5500 | blackbox.com Page 17...
  • Page 18 Chapter 3: HD View Components Table 3-2. Transmitter unit—1-port components. Number Component Description Power LED Lights when power is on Power connector Links to 12-VDC power Connects to serial RJ-11 connector download cable Audio Links to mono audio input HD15 connector Links to video in RJ-45 connector Links to system cable...

  • Page 19: Hd View Receivers

    Chapter 3: HD View Components Figure 3-6. Transmitter Unit—16-port, back view. Table 3-3. Transmitter unit—16-port components. Number Component Description Power LED Lights when power is on Power connector Links to 12-VDC power Connects to serial RJ-11 connector download cable Audio Links to mono audio input HD15 connector Links to video in...
  • Page 20 Chapter 3: HD View Components • HD View Receiver—LR (part number AC3004A-R2 or AC3004A-NEC-R2). It can be up to 1000 ft. (300 m) from the Transmitter. Figures 3-7 through 3-12 illustrate the Receiver and Receiver—LR ports. Tables 3-4 through 3-6 describe their components. Figure 3-7.
  • Page 21 Chapter 3: HD View Components Figure 3-8. AC3003A-R2 back view. Table 3-5. AC3003A-R2 receiver components. Number Component Description Power connector Links to 12-VDC power RJ-11 connector Tuning RJ-45 connector Links to system cable Links to video cable HD15 connector output Links to mono audio Audio connector output...
  • Page 22 Chapter 3: HD View Components Figure 3-9. AC3004A-NEC-R2, front view. Table 3-6. AC3004A-NEC-R2 receiver components. Number Component Description RJ-11 port Tuning HD15 connector HD15 video output System RJ-45 Links to system cable connector Figure 3-10. AC3004A-R2, back view. 724-746-5500 | blackbox.com Page 22...
  • Page 23 Chapter 3: HD View Components Table 3-7. AC3004A-R2 receiver components. Number Component Description Power connector Links to 12-VDC power RJ-11 connector Tuning RJ-45 connector Links to system cable Links to video cable HD15 connector output Links to mono audio Audio connector output DB9 connector Links to serial cable...

  • Page 24: Hd View Applications

    Chapter 4: HD View Applications 4. HD View Applications The figures below illustrate the versatility of the HD View system. Figure 4-1 shows a basic installation with a Receiver and a Receiver—LR. Receivers can be up to 328 feet (100 m) away from the Transmitter.

  • Page 25: Installing The System

    Chapter 4: HD View Applications 5. Installing the System 5.1 Pre-installation Guidelines Place cables away from fluorescent lights, air conditioners, and machines that are likely to generate electrical noise. 5.2 The HD View Cables The HD View cables are illustrated in Figure 5-1. Video cable Serial download cable Serial extender cable...
  • Page 26 Chapter 5: Installing the System Receiver/Receiver—LR Connections 1. Connect the screen to the Video port. 2. Connect the audio/speakers to the Audio port. 3. Where relevant, connect the Serial connection to the Serial port. Connecting CATx Cables Connect the CATx cables between the System ports of the Transmitter and Receivers/Receivers—LR.

  • Page 27: Connecting To The Power Supply

    Chapter 5: Installing the System 5.4 Connecting to the Power Supply Connect the Transmitter and Line Splitter units to the power supply with 12 VDC, 2 A from the external power adapters provided. The Receivers come with 12-VDC, 2-A external power adapters.

  • Page 28: Adjusting The Picture Quality

    Chapter 6: Adjusting Picture Quality 6. Adjusting the Picture Quality When the broadcasted picture needs adjusting: The Receiver and Receiver—LR can be tuned by the Service Utility. 724-746-5500 | blackbox.com Page 28...

  • Page 29: Hd View System Management

    Chapter 7: HD View System Management 7. HD View System Management The HD View system comes with a Service utility to configure and control the system. Use the Service utility to: • Define up to 16 Groups of monitors (a specific monitor may belong to several Groups).

  • Page 30: Connecting The Serial Download Cable

    Chapter 7: HD View System Management 7.2 Connecting the Serial Download Cable Connect the Serial Download cable to the Control port of the Transmitter and a Serial port of the computer which has the Service Utility installed. Transmitter To computer’s serial port Serial download cable Figure 7-1.

  • Page 31: Com Port

    Chapter 7: HD View System Management 7.3.1 Com Port Choose Tools/Options. The Preferences window appears (see Figure 7-3). In the Com port field select the Com port that the Serial Download cable is connected to. Figure 7-3. Preferences window. 7.3.2 Topology To use the Service Utility functions you must configure the system topology.

  • Page 32: Auto-Detect

    Chapter 7: HD View System Management You can detect the topology automatically or configure it manu- ally. 7.3.3 Auto-detect NOTE: Auto-detection only works if the Service Utility is online. Check the Title line of the Service Utility window (see Figure 7-4). When offline, connect to the system by choosing “File/Connect.”...

  • Page 33: Check

    Chapter 7: HD View System Management 7.3.4 Check When units have been connected or disconnected since last detecting the topology, you can check for any changes to the topology. To do so: 1. Click on the “Check” button. Any new units detected appear as connected but undefined.

  • Page 34: Naming A Port

    Chapter 7: HD View System Management Figure 7-6. Manually displayed topology. 3. To define the units connected to the ports, click the checkbox of a port or a number of ports that have the same device connected. 4. Click the “Select device” button. A drop-down menu appears.

  • Page 35: Saving A Group

    Chapter 7: HD View System Management To restore the topology choose “File/Restore.” Find the saved topology and click “Open.” The stored topology appears. NOTE: The most recent saved topologies appear in the File menu. 7.3.8 Saving a Group You can save a Group to include particular ports. Once defined, you can send instructions to the defined Group without needing to choose the individual ports.

  • Page 36: Deleting A Group

    Chapter 7: HD View System Management 7.3.9 Deleting a Group To delete a Group: Select the Group and click the “Delete Group” button. 7.4 Controlling the System To control the system: Click the “Control” tab or choose “View/Control.” The Control window appears (see Figure 7-8).

  • Page 37: Selecting The Ports To Command

    Chapter 7: HD View System Management Table 7-1. Line Splitter components. Icon Function Video broadcasting to remote unit Audio broadcasting to remote unit Serial command to remote unit Bi-directional serial command 7.4.1 Selecting the Ports to Command You can select the ports to command in any of the following ways.

  • Page 38: Sending Commands

    Chapter 7: HD View System Management Selecting all To select all: Choose “Edit/Select All.” 7.4.2 Sending Commands Once the desired units are selected send the desired command by pressing the appropriate Control icon. By default all signals (video, audio, Serial) are broadcast. Sending/blocking video Click to toggle between sending and blocking video.

  • Page 39: Tuning Receivers-Lr Via The Service Utility

    Chapter 7: HD View System Management 7.5 Tuning Receivers—LR via the Service Utility You can tune the Receivers/Receivers—LR with the Service Utility from the Transmitter position or from the Receiver itself. The advantage of tuning from the Receiver is that you can see the tuning on the screen as you perform it.
  • Page 40 Chapter 7: HD View System Management Figure 7-10. Test card. 2. Click the Tuning tab or select “View/Tuning.” The Tuning window appears (see Figure 7-11). Figure 7-11. Tuning window. 3. The drop-down menu contains preset tuning configurations for distances between 3.2 feet (1 m) and 960 feet (300 m.) NOTE: These presets were made using a test cable which may not be an exact match for the cable that you are using.
  • Page 41 Chapter 7: HD View System Management 4. For fine tuning, use the sliding bars to adjust the image. The bars are as follows. Luminance—image brightness Equalization—image sharpness Red, Green, Blue Red, Green and Blue are for red, green, and blue delay. When transmitting video over CATx cables, a horizontal misalignment (skew) between the red, green, and blue components inevitably occurs.

  • Page 42: Remote Tuning

    Chapter 7: HD View System Management 5. Once you have a satisfactory image, press “Store” to keep the present tuning configuration. 6. Click “Save Preset” to save the tuning configuration for future use. The Enter Name box appears. 7. Type a name for the preset and click “OK.” The tuning configuration now appears in the drop-down menu.
  • Page 43 Chapter 7: HD View System Management The tuning at the remote laptop/device is done as follows: 1. Open a browser and type the IP address of the player. For example, in Figure 7-20, the remote tuner accesses the tuning facility by typing the IP address http://192.168.111.132. 2.
  • Page 44 Chapter 7: HD View System Management 3. Select a unit and press “Submit.” The tuning page appears, see Figure 7-14. Figure 7-14. Remote tuning web page. 4. Adjust the setting until you have a satisfactory picture. Press “Submit” to activate the new values. Press “Store” to save the new values.

  • Page 45: Service

    Chapter 7: HD View System Management Figure 7-15 gives an overview of the remote tuning. Figure 7-15. Remote tuning setup. 7.7 Service You can do the following from the Service window: • Upgrade firmware • Configure DDC settings • Return to the factory default settings •...

  • Page 46: Firmware

    Chapter 7: HD View System Management Figure 7-16. Service window. 7.7.1 Firmware Upgrade firmware to improve functionality and fix bugs. Firmware updates can be found on our Web site (blackbox.com). 1. Save the firmware update on your hard drive. 2. Select the unit you want to upgrade (Transmitter, etc). 3.

  • Page 47: Service

    Chapter 7: HD View System Management To update the DDC: 1. Select a Receiver and press “Get DDC” to read the DDC from the monitor attached to it and save it to file. 2. Select the Transmitter and press “Set DDC” to read from the saved file and upload it to the Transmitter.
  • Page 48 Chapter 7: HD View System Management Here you can set up a password to require password access to the service Utility. 724-746-5500 | blackbox.com Page 48...
  • Page 49 NOTES 724-746-5500 | blackbox.com Page 49...
  • Page 50 NOTES 724-746-5500 | blackbox.com Page 50...
  • Page 51 NOTES 724-746-5500 | blackbox.com Page 51...
  • Page 52 You’ll find everything from cabinets and racks and power and surge protection products to media converters and Ethernet switches all supported by free, live 24/7 Tech support available in 30 seconds or less. © Copyright 2013. Black Box Corporation. All rights reserved. Black Box and the ®...

This manual is also suitable for:

Ac3003a-r2 seriesAc3004a-r2 seriesAc3008a-r2 seriesAc3016a-r2 series

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