Do you have a question about the SmartDoor and is the answer not in the manual?
Questions and answers
Stefanie Holzman
February 22, 2025
How do I replace the hard flap on an electronic door. It fell off Does not appear to be broken. Just need to put it back on the rod that lifts and drops the door.
1 comments:
Mr. Anderson
May 14, 2025
To reattach the hard flap on a PetSafe SmartDoor:
1. Use both hands to push the flap toward the center of the door. Do not pull up on the flap. 2. If the flap is jammed, press the “Mode/Reset” button. The flap should move into the locked position. 3. If the flap does not move, force it completely outside of the door frame opening, pushing in the direction that clears it from the center. 4. Reset to Locked mode. The flap will raise. 5. Switch back to Automatic mode.
Note: If the flap is broken and cannot be reattached, you may need to buy a replacement flap or a new door, depending on your model.
To get the most protection out of your limited warranty, please register your product within 90 days at www.petsafe.net. By registering, you will enjoy the product’s full warranty and should you ever need to call the Customer Care Center, we will be able to help you faster.
• Decking screws Important: Product intended for use in traditional framing and drywall construction. For brick installation, or other thick wall construction, you may need additional ® extension pieces, available from PetSafe Always Remember • Safety First • Check Twice, Cut Once...
Step Measure and Cut Wall Access ™ 1. Locate the site for your SmartDoor Wall Entry Edge of stud installation and verify accessibility for your pet both inside and outside. Note: Check both indoors 5" Vertical and outdoors for electrical wiring or pipes in the wall Line area in which you wish to install the Pet Door.
Page 5
Note: Cut on line. 9. Move outdoors and repeat using the previously drilled holes as your corners. Always check that your lines are plumb (vertical) and level (horizontal). Remember to measure frequently, so you only need to cut once. www.petsafe.net...
Step Install Supports 1. Measure from the inside of outer wall to the inside of inner wall as shown to determine stud thickness (2A). 2. Cut a 2" x 4" or 2" x 6" piece to the width of the opening, making sure that the cut is square.
Tunnel Extension as shown (3A-1). 2. Tape the Tunnel Extension to the ™ Electronic SmartDoor (3A-2). ™ Note: Rear Door Frame of SmartDoor will not be used in wall installation. ______________________________________________________________________________ Install the Assemblies into the Wall Step 1. From outside the home, insert the Outside Frame into the wall.
Step Install Batteries and Begin Training Refer to the operating instructions that accompanied your Electronic SmartDoor ™ purchase for detailed instructions on operating your door, and training your pet. _______________________________________ Additional Parts Available Component Part No Wall Extension Tunnel, Large...
REGISTERING THE PRODUCT: Within thirty (30) days of purchase, please go to www.petsafe.net to register your purchase. You may be required to provide proof of purchase to obtain warranty coverage. Please keep this information in a safe place.
Page 10
OF ANY EXPRESS OR IMPLIED WARRANTIES OR BREACH OF CONTRACT OR OTHERWISE. PURCHASER ASSUMES ALL RISKS AND LIABILITIES FROM THE ® USE OR MISUSE OF THIS PRODUCT. PetSafe DOES NOT AUTHORIZE ANY OTHER PERSON OR AGENT TO MAKE ANY OTHER EXPRESS OR IMPLIED WARRANTIES.
Need help?
Do you have a question about the SmartDoor and is the answer not in the manual?
Questions and answers
How do I replace the hard flap on an electronic door. It fell off Does not appear to be broken. Just need to put it back on the rod that lifts and drops the door.
To reattach the hard flap on a PetSafe SmartDoor:
1. Use both hands to push the flap toward the center of the door. Do not pull up on the flap.
2. If the flap is jammed, press the “Mode/Reset” button. The flap should move into the locked position.
3. If the flap does not move, force it completely outside of the door frame opening, pushing in the direction that clears it from the center.
4. Reset to Locked mode. The flap will raise.
5. Switch back to Automatic mode.
Note: If the flap is broken and cannot be reattached, you may need to buy a replacement flap or a new door, depending on your model.
This answer is automatically generated