Contacting Ibm Service And Support - IBM Power AC922 8335-GTW Handbook

a) Log in as root user.
b) At the command prompt, type sosreport and press Enter.
c) You are prompted for additional information. When the command is complete, the location of the
output file is displayed. Note the location of the output file. Then, continue with the next step.
3. To collect system event logs, type the following command and press Enter:
openbmctool -U <username> -P <password> -H <BMC IP address or BMC host name>
collect_service_data
4. Send the data that you collected during this procedure to IBM service and support. This ends the
procedure.

Contacting IBM service and support

You can contact IBM service and support by telephone or through the IBM Support Portal.
Before you contact IBM service and support, go to "Beginning troubleshooting and problem analysis" on
page 1 and complete all of the service actions indicated. If the service actions do not resolve the problem,
or if you are directed to contact support, go to "Collecting diagnostic data" on page 23. Then, use the
information below to contact IBM service and support.
Customers in the United States, United States territories, or Canada can place a hardware service request
online. To place a hardware service request online, go to the IBM Support Portal (http://www.ibm.com/
support/entry/portal/product/power/scale-out_lc).
For up-to-date telephone contact information, go to the Directory of worldwide contacts website
(www.ibm.com/planetwide/).
Table 11. Service and support contacts
Type of problem
• Advice
• Migrating
• "How to"
• Operating
• Configuring
• Ordering
• Performance
• General information
Software:
• Fix information
• Operating system problem
• IBM application program
• Loop, hang, or message
Hardware:
• IBM system hardware broken
• Hardware reference code
• IBM input/output (I/O) problem
• Upgrade
24 Power Systems: Problem analysis, system parts, and locations for the 8335-GTC, 8335-GTG, 8335-GTH,
8335-GTW, and 8335-GTX
Call
• 1-800-IBM-CALL (1–800–426–2255)
• 1-800-IBM-4YOU (1–800–426–4968)
1-800-IBM-SERV (1–800–426–7378)