Troubleshooting; Diagnosing Problems - LG J5 Series Owner's Manual

TROUBLESHOOTING

Diagnosing Problems

Symptoms
Rattling and
clanking noise
Thumping sound
Vibrating noise
Water leaks
Oversudsing
Water does not enter
washing machine or it
enters slowly
Water in the washing
machine does not drain
or drains slowly.
Dry problem
Washing machine does
not start
Door does not open
36
Reason
Foreign objects such as coins or safety
pins may be in drum or pump.
Heavy wash loads may produce a
thumping sound. This is usually normal.
Have all the transit bolts and tub
support been removed?
Are all the feet resting firmly on the
ground?
Supply hoses or drain hose are
loose at tap or washing machine.
House drain pipes are clogged.
Too much detergent or unsuitable
detergent may cause excessive
foaming which may result in water
leaks.
Water supply is not adequate in that
location.
Water supply tap is not completely
open.
Water supply hose(s) are kinked.
The filter of the supply hose(s) clogged.
Drain hose is kinked or clogged.
The drain filter is clogged.
Check water supply tap.
Electrical power cord may not be
plugged in or connection may be loose.
House fuse blown, circuit breaker
tripped,or a power outage has
occurred.
Water supply tap is not turned on.
Once washing machine has started,
the door cannot be opened for safety
reasons.
Solution
•
Check all pockets to make sure that they are
empty. Items such as clips, matches, pens,
coins, and keys can damage both your
washer and your clothes.
•
Close zippers, hooks, and drawstrings to
prevent these items from snagging or tangling
on other clothes.
•
If sound continues, washing machine is
probably out of balance. Stop and redistribute
wash load.
•
If not removed during installation, refer to
Installation guide for removing transit bolts.
•
Make sure the washing machine is level and
tighten the lock nuts up towards the base of
the appliance.
•
Check and tighten hose connections.
•
Unclog drain pipe. Contact plumber if
necessary.
•
Make sure that the suggested amount of
detergent is used per the manufacturer's
recommendations.
•
Check another tap in the house.
•
Fully open tap.
•
Straighten hose.
•
Check the filter of the supply hose.
•
Clean and straighten the drain hose.
•
Clean the drain filter.
•
Do not overload. Check that the washing
machine is draining properly to extract
adequate water from the load. Clothes load
is too small to tumble properly. Add a few
towels.
•
Turn on water supply tap.
•
Make sure plug fits tightly in wall outlet.
•
Reset circuit breaker or replace fuse. Do not
increase fuse capacity. If problem is a circuit
overload, have it corrected by a qualified
electrician.
•
Turn on water supply tap.
•
Check if the 'Door Lock'
illuminated. You can safely open the door
after the 'Door Lock' icon turns off.
EN
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