LG J5 Series Owner's Manual page 37

Symptoms
Washing machine will
not spin
Wash cycle time delayed
Fabric softener overflow
Softeners dispensed too
early
Odor
Your home appliance and
smartphone is not
connected to the Wi-Fi
network.
Reason
Check that the door is firmly shut.
If an imbalance is detected or if the
suds removing programme is on, the
wash time will increase.
Too much softener may cause an
overflow.
Too much softener may cause an
premature dispensing.
This odor is caused by the rubber
attached to the washing machine.
If the rubber door gasket and door seal
area are not cleaned regularly, odors
can occur from mold or foreign
substances.
Odors can occur if foreign substances
are left in the drainage pump filter.
Odors can occur if the drainage hose is
not properly installed, causing
siphoning (water flowing back inside
the washing machine).
Using the dry function, odors can occur
from lint and other laundry matter
sticking to the heater.
(Dryer model only)
A particular odor can occur from drying
wet clothes with hot air.
(Dryer model only)
The password for the Wi-Fi that you
are trying to connect to is incorrect.
Mobile data for your smartphone is
turned on.
The wireless network name (SSID) is
set incorrectly.
The router frequency is not 2.4 GHz.
The distance between the appliance
and the router is too far.
Solution
•
Close the door and press the Start/Pause
button. After pressing the Start/Pause
button, it may take a few moments before
the washing machine begins to spin. The
door must be locked before spin can be
achieved. Add 1 or 2 similar items to help
balance the load. Rearrange load to allow
proper spinning.
•
This is normal. The time remaining shown in
the display is only an estimate. Actual time
may vary.
•
Follow softener guidelines to ensure
appropriate amount is used. Do not exceed
the maximum fill line.
•
Follow the guidelines provided by the
detergent manufacturer.
•
Close the dispenser drawer slowly. Do not
open the drawer during the wash cycle.
•
It is the normal odor of new rubber and will
disappear after the machine has been run a
few times.
•
Be sure to clean the gasket and door seal
regularly and check under the door seal for
small items when unloading the washer.
•
Be sure to clean the drainage pump filter
regularly.
•
When installing the drainage hose, be sure
that it doesn't become kinked or blocked.
•
This is not a malfunction.
•
The odor will disappear after a short while.
•
Find the Wi-Fi network connected to your
smartphone and remove it, then register your
appliance on LG SmartThinQ.
•
Turn off the Mobile data of your smartphone
and register the appliance using the Wi-Fi
network.
•
The wireless network name (SSID) should be
a combination of English letters and numbers.
(Do not usespecial characters.)
•
Only a 2.4 GHz router frequency issupported.
Set the wireless router to2.4 GHz and connect
the appliance to the wireless router. To check
the router frequency, check with your Internet
service provider or therouter manufacturer.
•
If the distance between the appliance and the
router is too far,the signal may be weak and
the connection may not be configuredcorrectly
Move the location of the router so that it is
closer to the appliance.
EN
37