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License notice
Trademarks
Customer support websites
Troubleshooting
What can I do to solve a problem?
Power/Charging
Unable to turn on the headset.
Charging cannot be done.
Charging time is too long.
The headset cannot be charged even if connecting the headset to a computer.
The remaining battery charge of the headset is not displayed on the screen of smartphone.
Sound
No sound
Low sound level
Low sound quality
Sound skips frequently.
Bluetooth
Pairing cannot be done.
One-touch connection (NFC) does not work.
Unable to make a Bluetooth connection.
Distorted sound
The Bluetooth wireless communication range is short, or the sound skips.
The headset does not operate properly.
Cannot hear a person on a call.
Low voice from callers
The touch sensor control panel does not respond correctly
Resetting or initializing the headset
Resetting the headset
Initializing the headset to restore factory settings
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