Sony MDR-ZX220BT Help Manual
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Sony MDR-ZX220BT Help Manual

Wireless stereo headset
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Table of Contents

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See also: Reference Manual
Help Guide
Wireless Stereo Headset
MDR-ZX220BT
Use this manual if you encounter any problems, or have any questions.
Getting started
BLUETOOTH connection
What you can do with the BLUETOOTH function
How to make a wireless connection to BLUETOOTH devices
Supplied accessories
Checking the package contents
About the supplied manuals
Features
What you can do with the headset
Parts and controls

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Summary of Contents for Sony MDR-ZX220BT

  • Page 1 Help Guide Wireless Stereo Headset MDR-ZX220BT Use this manual if you encounter any problems, or have any questions. Getting started BLUETOOTH connection What you can do with the BLUETOOTH function How to make a wireless connection to BLUETOOTH devices Supplied accessories...
  • Page 2 Location and function of parts About the indicator Charging the headset System requirements for battery charge using USB Charging the headset Available operating time Checking the remaining battery charge Voice guidance About voice guidance Making connections One-touch connection (NFC) compatible Android devices One-touch connection (NFC) with a smartphone (Android 4.1 or later) One-touch connection (NFC) with a smartphone (Android 2.3.3 or later, and less than Android 4.1) Disconnecting the smartphone by one touch (NFC)
  • Page 3 Connecting to a paired computer (Windows 7) Connecting to a paired computer (Windows Vista) Other BLUETOOTH devices Pairing and connecting with other BLUETOOTH devices Connecting to a paired BLUETOOTH device Multi point connection Connecting the headset to both a music player and a smartphone or mobile phone Connecting the headset to 2 Android smartphones Connecting the headset to an Android smartphone and an iPhone Listening to music...
  • Page 4 Customer support websites Troubleshooting Troubleshooting What can I do to solve a problem? Power The headset is not turned on. Charging Charging cannot be done. Charging time is too long. The headset cannot be recognized by a computer. The remaining battery charge of the headset is not displayed on the screen of an iPhone, iPad, or iPod touch. Sound No sound Low sound level...
  • Page 5 Resetting or initializing the headset Resetting the headset Initializing the headset to restore factory settings 4-596-653-11(1) Copyright 2016 Sony Corporation...

  • Page 6: Table Of Contents

    Table Of Contents Help Guide MDR-ZX220BT ......................Getting started ..........................BLUETOOTH connection ........................ What you can do with the BLUETOOTH function ..............How to make a wireless connection to BLUETOOTH devices ..........Supplied accessories ........................Checking the package contents ....................
  • Page 7 Connecting to a paired computer (Windows 10) ..............Connecting to a paired computer (Windows 8/Windows 8.1) ..........Connecting to a paired computer (Windows 7) ..............Connecting to a paired computer (Windows Vista) ..............Other BLUETOOTH devices ......................Pairing and connecting with other BLUETOOTH devices ............

  • Page 8: Bluetooth Connection

    The remaining battery charge of the headset is not displayed on the screen of an iPhone, iPad, or iPod touch................... Sound ............................. No sound ..........................Low sound level ........................Low sound quality ........................Sound skips frequently during playback................. Pairing ............................

  • Page 9: What You Can Do With The Bluetooth Function

    You can receive audio signals from a smartphone, mobile phone, or music player to enjoy music wirelessly. Talking on the phone You can make and receive a call with your hands free, while leaving your smartphone or mobile phone in your bag or pocket. 4-596-653-11(1) Copyright 2016 Sony Corporation...

  • Page 10: How To Make A Wireless Connection To Bluetooth Devices

    BLUETOOTH connection. Connecting the headset to a registered (paired) device When the device is registered, it is not necessary to register it again. Connect to it with an appropriate method. For details, see “Making connections.” 4-596-653-11(1) Copyright 2016 Sony Corporation...

  • Page 11: Checking The Package Contents

    Numbers in ( ) indicate the item amount. Wireless Stereo Headset (1) Micro-USB cable (approx. 50 cm (19 3/4 in.)) (1) Reference Guide (1) Operating Instructions (1) Other documents (1 set) (*) May not be supplied in some countries or regions. 4-596-653-11(1) Copyright 2016 Sony Corporation...

  • Page 12: About The Supplied Manuals

    Operation manual on the Web, which can be accessed by a PC or smartphone, provides the detailed information on how to use the headset and troubleshooting, etc. Operating Instructions (enclosed paper) Provides basic information on how to connect or use the headset. Reference Guide (enclosed paper) Provides precautions and specifications. 4-596-653-11(1) Copyright 2016 Sony Corporation...

  • Page 13: What You Can Do With The Headset

    Wireless music playback. Basic control functions of the music player can be operated via BLUETOOTH connection. Clear voice hands-free calling with built-in microphone One-touch connection with Near Field Communication (NFC) Voice guidance Swivels for flat and easy portability Micro-USB port for charging 4-596-653-11(1) Copyright 2016 Sony Corporation...

  • Page 14: Location And Function Of Parts

    Help Guide Wireless Stereo Headset MDR-ZX220BT Location and function of parts Headband L mark left unit Tactile dot The left unit has a tactile dot. Slider Slide to adjust the length of the headband. R mark right unit Built-in antenna...
  • Page 15 Picks up the sound of your voice when talking on the phone. Indicator (blue/red) Lights up in red during charging. Lights up in red or blue to indicate the power or communication status of the headset. Related Topic About the indicator Checking the remaining battery charge 4-596-653-11(1) Copyright 2016 Sony Corporation...

  • Page 16: About The Indicator

    Help Guide Wireless Stereo Headset MDR-ZX220BT About the indicator The indicator flashes in red or blue to indicate various statuses. : Turns on in blue/ : Turns on in red/-: Turns off Turning on When turning on the headset by pressing and holding the button for about 2 seconds when the headset is turned off.
  • Page 17 While charging Other Initialization completed For details, refer to “Initializing the headset to restore factory settings.” Hint When the remaining battery charge becomes low, the indicator turns from blue to red, except for pairing mode. 4-596-653-11(1) Copyright 2016 Sony Corporation...

  • Page 18: System Requirements For Battery Charge Using Usb

    Windows Vista® (Service Pack 2 or later) Home Basic / Home Premium / Business / Ultimate / Media Center Edition 2005 When using Mac Mac OS X (version 10.8 or later) Note Sony does not guarantee proper operation in all system environments. When using Windows 8.1 update using Windows Update. 4-596-653-11(1) Copyright 2016 Sony Corporation...

  • Page 19: Charging The Headset

    If the headset is not used for a long time, it may take longer to charge the battery. If the life of the built-in rechargeable battery drops significantly, the battery should be replaced. Consult your nearest Sony dealer for replacement of the rechargeable battery.
  • Page 20 Use the supplied micro-USB cable only, and connect directly to a computer. Charging will not be completed properly by an indirect connection, such as via a USB hub. Hint If charging starts while the headset is turned on, the headset will turn off automatically. 4-596-653-11(1) Copyright 2016 Sony Corporation...

  • Page 21: Available Operating Time

    The available operating times of the headset on a fully-charged battery are as follows: Wireless connection Music Playback time (SBC/AAC): Max. 8 hours Communication time: Max. 8 hours Standby time: Max. 200 hours Note Usage hours may be shorter depending on the Codec and the conditions of use. 4-596-653-11(1) Copyright 2016 Sony Corporation...

  • Page 22: Checking The Remaining Battery Charge

    Help Guide Wireless Stereo Headset MDR-ZX220BT Checking the remaining battery charge You can check the remaining battery charge of the rechargeable battery. When you turn on the headset by pressing the button, the indicator (blue) flashes two times, then the indicator (red) flashes.
  • Page 23 Note If you connect the headset to an iPhone, iPad or iPod touch with “Media audio” (A2DP) only in a multi point connection, the remaining battery charge will not be displayed correctly. 4-596-653-11(1) Copyright 2016 Sony Corporation...

  • Page 24: About Voice Guidance

    When powering off: “Power off” When entering pairing mode: “BLUETOOTH pairing” When establishing a BLUETOOTH connection: “BLUETOOTH connected” When disconnecting a BLUETOOTH connection: “BLUETOOTH disconnected” When automatically turning off due to the low battery condition: “Please recharge headset” 4-596-653-11(1) Copyright 2016 Sony Corporation...

  • Page 25: One-Touch Connection (Nfc) With A Smartphone (Android 4.1 Or Later)

    Help Guide Wireless Stereo Headset MDR-ZX220BT One-touch connection (NFC) with a smartphone (Android 4.1 or later) By touching the headset with a smartphone, the headset turns on automatically and then pairs and makes a BLUETOOTH connection. Compatible smartphones NFC-compatible smartphones installed with Android 4.1 or later NFC (Near Field Communication) is a technology enabling short-range wireless communication between various devices, such as smartphones and IC tags.
  • Page 26 (One-touch connection switching). Related Topic How to make a wireless connection to BLUETOOTH devices Disconnecting the smartphone by one touch (NFC) Switching the device by one touch (NFC) Listening to music from a device connected via BLUETOOTH 4-596-653-11(1) Copyright 2016 Sony Corporation...

  • Page 27: One-Touch Connection (Nfc) With A Smartphone (Android 2.3.3 Or Later, And Less Than Android 4.1)

    Help Guide Wireless Stereo Headset MDR-ZX220BT One-touch connection (NFC) with a smartphone (Android 2.3.3 or later, and less than Android 4.1) By touching the headset with a smartphone, the headset turns on automatically and then pairs and makes a BLUETOOTH connection.
  • Page 28 The App may not be available in some countries and/or regions. Use a two-dimensional code reader app. Start the app “NFC Easy Connect” on the smartphone. Make sure that the app screen is displayed on the smartphone. Touch the headset with the smartphone.
  • Page 29 (One-touch connection switching). Related Topic How to make a wireless connection to BLUETOOTH devices Disconnecting the smartphone by one touch (NFC) Switching the device by one touch (NFC) Listening to music from a device connected via BLUETOOTH 4-596-653-11(1) Copyright 2016 Sony Corporation...

  • Page 30: Disconnecting The Smartphone By One Touch (Nfc)

    After the headset is disconnected from the smartphone, if no operation is performed for about 5 minutes, the headset turns off automatically. To turn off the headset before that, press and hold the button for about 2 seconds. You hear voice guidance “Power off”, the indicator (blue) goes off, then the headset turns off. 4-596-653-11(1) Copyright 2016 Sony Corporation...

  • Page 31: Switching The Device By One Touch (Nfc)

    BLUETOOTH headset or BLUETOOTH speaker, the smartphone disconnects from the headset, and connects to the BLUETOOTH device it touched. Note Unlock the screen of the smartphone if it is locked. If you installed the app “NFC Easy Connect” in the smartphone, start the app “NFC Easy Connect.” 4-596-653-11(1) Copyright 2016 Sony Corporation...

  • Page 32: Pairing And Connecting With An Android Smartphone

    Help Guide Wireless Stereo Headset MDR-ZX220BT Pairing and connecting with an Android smartphone Pairing is the process required to create a link between BLUETOOTH devices to allow wireless connection. You must pair a device with the headset to be able to make a BLUETOOTH connection for the first time.
  • Page 33 If they are not connected, see “Connecting to a paired Android smartphone.” If [MDR-ZX220BT] does not appear on the display, try again from step 3. A Passkey may be called a “Passcode,” a “PIN code,” or a “Password.” Note If pairing is not established within about 5 minutes, pairing mode will be canceled and the headset will turn off. In this case, start over from step 1.
  • Page 34 “Initializing the headset to restore factory settings.” Related Topic How to make a wireless connection to BLUETOOTH devices Connecting to a paired Android smartphone Listening to music from a device connected via BLUETOOTH Initializing the headset to restore factory settings 4-596-653-11(1) Copyright 2016 Sony Corporation...

  • Page 35: Connecting To A Paired Android Smartphone

    Help Guide Wireless Stereo Headset MDR-ZX220BT Connecting to a paired Android smartphone Unlock the screen of the Android smartphone if it is locked. Turn on the headset. Press and hold the button for about 2 seconds. Make sure that the indicator (blue) flashes after you release the button. You hear voice guidance “Power on”.
  • Page 36 If connection fails, terminate the BLUETOOTH connection from the device that was previously connected. Related Topic How to make a wireless connection to BLUETOOTH devices Pairing and connecting with an Android smartphone Listening to music from a device connected via BLUETOOTH 4-596-653-11(1) Copyright 2016 Sony Corporation...

  • Page 37: Pairing And Connecting With An Iphone

    Help Guide Wireless Stereo Headset MDR-ZX220BT Pairing and connecting with an iPhone Pairing is the process required to create a link between BLUETOOTH devices to allow wireless connection. You must pair a device with the headset to be able to make a BLUETOOTH connection for the first time.
  • Page 38 If they are not connected, see “Connecting to a paired iPhone.” If [MDR-ZX220BT] does not appear on the display, try again from step 3. A Passkey may be called a “Passcode,” a “PIN code,” or a “Password.” Note If pairing is not established within about 5 minutes, pairing mode will be canceled and the headset will turn off. In this case, start over from step 1.
  • Page 39 “Initializing the headset to restore factory settings.” Related Topic How to make a wireless connection to BLUETOOTH devices Connecting to a paired iPhone Listening to music from a device connected via BLUETOOTH Initializing the headset to restore factory settings 4-596-653-11(1) Copyright 2016 Sony Corporation...

  • Page 40: Connecting To A Paired Iphone

    Help Guide Wireless Stereo Headset MDR-ZX220BT Connecting to a paired iPhone Unlock the screen of the iPhone if it is locked. Turn on the headset. Press and hold the button for about 2 seconds. Make sure that the indicator (blue) flashes after you release the button. You hear voice guidance “Power on”.
  • Page 41 If connection fails, terminate the BLUETOOTH connection from the device that was previously connected. Related Topic How to make a wireless connection to BLUETOOTH devices Pairing and connecting with an iPhone Listening to music from a device connected via BLUETOOTH 4-596-653-11(1) Copyright 2016 Sony Corporation...

  • Page 42: Pairing And Connecting With A Computer (Windows 10)

    Help Guide Wireless Stereo Headset MDR-ZX220BT Pairing and connecting with a computer (Windows 10) Pairing is the process required to create a link between BLUETOOTH devices to allow wireless connection. You must pair a device with the headset to be able to make a BLUETOOTH connection for the first time.
  • Page 43 Click [Devices]. Click the [Bluetooth] tab, then click the [Bluetooth] button to turn on the BLUETOOTH function. Select [MDR-ZX220BT], then click [Pair].
  • Page 44 If they are not connected, refer to “Connecting to a paired computer (Windows 10).” If [MDR-ZX220BT] does not appear on the display, try again from step 3. A Passkey may be called a “Passcode,” a “PIN code,” or a “Password.” Note If pairing is not established within about 5 minutes, pairing mode will be canceled and the headset will turn off.
  • Page 45 Connecting to a paired computer (Windows 10) Listening to music from a device connected via BLUETOOTH Disconnecting BLUETOOTH connection (after use) Initializing the headset to restore factory settings 4-596-653-11(1) Copyright 2016 Sony Corporation...

  • Page 46: Pairing And Connecting With A Computer (Windows 8/Windows 8.1)

    Help Guide Wireless Stereo Headset MDR-ZX220BT Pairing and connecting with a computer (Windows 8/Windows 8.1) Pairing is the process required to create a link between BLUETOOTH devices to allow wireless connection. You must pair a device with the headset to be able to make a BLUETOOTH connection for the first time.
  • Page 47 [Settings] from the Charm Bar. Select [Change PC settings] of the [Settings] charm. Select [Devices] of [PC settings]. Select [Add a device]. Select [MDR-ZX220BT].
  • Page 48 If they are not connected, see “Connecting to a paired computer (Windows 8/Windows 8.1).” If [MDR-ZX220BT] does not appear on the display, try again from step 3. A Passkey may be called a “Passcode,” a “PIN code,” or a “Password.” Note If pairing is not established within about 5 minutes, pairing mode will be canceled and the headset will turn off.

  • Page 49: Pairing And Connecting With A Computer (Windows 7)

    Help Guide Wireless Stereo Headset MDR-ZX220BT Pairing and connecting with a computer (Windows 7) Pairing is the process required to create a link between BLUETOOTH devices to allow wireless connection. You must pair a device with the headset to be able to make a BLUETOOTH connection for the first time.
  • Page 50 If they are not connected, see “Connecting to a paired computer (Windows 7).” If [MDR-ZX220BT] does not appear on the display, try again from step 3. A Passkey may be called a “Passcode,” a “PIN code,” or a “Password.” Note If pairing is not established within about 5 minutes, pairing mode will be canceled and the headset will turn off.
  • Page 51 How to make a wireless connection to BLUETOOTH devices Connecting to a paired computer (Windows 7) Listening to music from a device connected via BLUETOOTH Disconnecting BLUETOOTH connection (after use) Initializing the headset to restore factory settings 4-596-653-11(1) Copyright 2016 Sony Corporation...

  • Page 52: Pairing And Connecting With A Computer (Windows Vista)

    Help Guide Wireless Stereo Headset MDR-ZX220BT Pairing and connecting with a computer (Windows Vista) Pairing is the process required to create a link between BLUETOOTH devices to allow wireless connection. You must pair a device with the headset to be able to make a BLUETOOTH connection for the first time.
  • Page 53 The headset and the computer are paired with each other and connected. You hear voice guidance “BLUETOOTH connected”. If they are not connected, see “Connecting to a paired computer (Windows Vista).” If [MDR-ZX220BT] does not appear on the display, try again from step 3.
  • Page 54 How to make a wireless connection to BLUETOOTH devices Connecting to a paired computer (Windows Vista) Listening to music from a device connected via BLUETOOTH Disconnecting BLUETOOTH connection (after use) Initializing the headset to restore factory settings 4-596-653-11(1) Copyright 2016 Sony Corporation...

  • Page 55: Connecting To A Paired Computer (Windows 10)

    Help Guide Wireless Stereo Headset MDR-ZX220BT Connecting to a paired computer (Windows 10) Before starting the operation, make sure the following: Depending on the computer, the built-in BLUETOOTH adaptor should be turned on. For whether or not a BLUETOOTH adaptor is incorporate, and for how to turn it on, refer to the operating instructions supplied with the computer.
  • Page 56 Right-click [MDR-ZX220BT]. If [MDR-ZX220BT] is not displayed, right-click on the [Sound] screen, then select [Show Disabled Devices]. Click [Connect]. The connection is established.
  • Page 57 If connection fails, terminate the BLUETOOTH connection from the device that was previously connected. Related Topic How to make a wireless connection to BLUETOOTH devices Pairing and connecting with a computer (Windows 10) Listening to music from a device connected via BLUETOOTH Disconnecting BLUETOOTH connection (after use) 4-596-653-11(1) Copyright 2016 Sony Corporation...

  • Page 58: Connecting To A Paired Computer (Windows 8/Windows 8.1)

    Help Guide Wireless Stereo Headset MDR-ZX220BT Connecting to a paired computer (Windows 8/Windows 8.1) Before starting the operation, make sure the following: Depending on the computer, the built-in BLUETOOTH adaptor should be turned on. For whether or not a BLUETOOTH adaptor is incorporate, and for how to turn it on, refer to the operating instructions supplied with the computer.
  • Page 59 Select [Control Panel] in the [Settings] charm. Select [Hardware and Sound], then [Devices and Printers]. Right-click [MDR-ZX220BT] in the [Devices and Printers] screen.
  • Page 60 Select [Advanced Operation] — [Connect to audio sink device]. Hint The above procedure is an example. For details, refer to the operating instructions supplied with your computer. If the computer was connected with the headset the last time, an HFP/HSP connection is made when you turn on the headset. While the headset is on, you can make an A2DP connection (music playback) by pressing the button.

  • Page 61: Connecting To A Paired Computer (Windows 7)

    Use the computer to check whether the connection is established, and if it is not established, proceed to step 3. If the computer has connected to the last BLUETOOTH device connected, disconnect it, then proceed to the next step. Select the headset using the computer. Click the [Start] button, then [Devices and Printers]. Double-click [MDR-ZX220BT] of the device.
  • Page 62 Click [Listen to Music]. Hint The above procedure is an example. For details, refer to the operating instructions supplied with your computer. If the computer was connected with the headset the last time, an HFP/HSP connection is made when you turn on the headset. While the headset is on, you can make an A2DP connection (music playback) by pressing the button.

  • Page 63: Connecting To A Paired Computer (Windows Vista)

    Help Guide Wireless Stereo Headset MDR-ZX220BT Connecting to a paired computer (Windows Vista) Before starting the operation, make sure the following: Depending on the computer, the built-in BLUETOOTH adaptor should be turned on. For whether or not a BLUETOOTH adaptor is incorporate, and for how to turn it on, refer to the operating instructions supplied with the computer.
  • Page 64 Double-click [MDR-ZX220BT] in the [Bluetooth Settings] screen. Hint The above procedure is an example. For details, refer to the operating instructions supplied with your computer. If the computer was connected with the headset the last time, an HFP/HSP connection is made when you turn on the headset. While the headset is on, you can make an A2DP connection (music playback) by pressing the button.
  • Page 65 Related Topic How to make a wireless connection to BLUETOOTH devices Pairing and connecting with a computer (Windows Vista) Listening to music from a device connected via BLUETOOTH Disconnecting BLUETOOTH connection (after use) 4-596-653-11(1) Copyright 2016 Sony Corporation...

  • Page 66: Pairing And Connecting With Other Bluetooth Devices

    “BLUETOOTH pairing”. Perform the pairing procedure on the BLUETOOTH device to search for this headset. [MDR-ZX220BT] will be displayed on the list of detected devices on the screen of the BLUETOOTH device. If not displayed, repeat from step 1. Select [MDR-ZX220BT].
  • Page 67 “Initializing the headset to restore factory settings.” Related Topic How to make a wireless connection to BLUETOOTH devices Connecting to a paired BLUETOOTH device Listening to music from a device connected via BLUETOOTH Initializing the headset to restore factory settings 4-596-653-11(1) Copyright 2016 Sony Corporation...

  • Page 68: Connecting To A Paired Bluetooth Device

    Help Guide Wireless Stereo Headset MDR-ZX220BT Connecting to a paired BLUETOOTH device Turn on the headset. Press and hold the button for about 2 seconds. Make sure that the indicator (blue) flashes after you release the button. You hear voice guidance “Power on”.
  • Page 69 If connection fails, terminate the BLUETOOTH connection from the device that was previously connected. Related Topic How to make a wireless connection to BLUETOOTH devices Pairing and connecting with other BLUETOOTH devices Listening to music from a device connected via BLUETOOTH 4-596-653-11(1) Copyright 2016 Sony Corporation...

  • Page 70: Connecting The Headset To Both A Music Player And A Smartphone Or Mobile Phone

    At the same time, an A2DP connection may also be made automatically. If this happens, disconnect the headset from the smartphone or mobile phone once using the phone, then connect the devices again by repeating the process from step 2. 4-596-653-11(1) Copyright 2016 Sony Corporation...

  • Page 71: Connecting The Headset To 2 Android Smartphones

    On the smartphone connected to the headset, uncheck either [Phone audio] (HFP) or [Media audio] (A2DP). Example: To connect “Media audio” (A2DP) only Touch [Settings] - [Bluetooth] - the setting icon next to [MDR-ZX220BT]. On the [Paired Bluetooth device] screen, uncheck [Phone audio]. Terminate the BLUETOOTH connection of the smartphone.
  • Page 72 Use the first smartphone to establish a BLUETOOTH connection again. Both smartphones are connected to the headset with only one function enabled. Hint The above procedure is an example. For details, refer to the operating instructions supplied with your Android smartphones. 4-596-653-11(1) Copyright 2016 Sony Corporation...

  • Page 73: Connecting The Headset To An Android Smartphone And An Iphone

    On the Android smartphone connected to the headset, uncheck either [Phone audio] (HFP) or [Media audio] (A2DP). Example: To connect “Media audio” (A2DP) only Touch [Settings] - [Bluetooth] - the setting icon next to [MDR-ZX220BT]. On the [Paired Bluetooth device] screen, uncheck [Phone audio].
  • Page 74 The above procedure is an example. For details, refer to the operating instructions supplied with your Android smartphone. Note If you connect an Android smartphone with [Phone audio] (HFP), the remaining battery charge of the headset will not be displayed correctly on an iPhone. 4-596-653-11(1) Copyright 2016 Sony Corporation...

  • Page 75: Listening To Music From A Device Connected Via Bluetooth

    Help Guide Wireless Stereo Headset MDR-ZX220BT Listening to music from a device connected via BLUETOOTH You can enjoy listening to music and basic remote control operation of a BLUETOOTH device via a BLUETOOTH connection. The BLUETOOTH device is required to support the following BLUETOOTH profiles.
  • Page 76 Volume during a call and volume during music playback can be adjusted independently. Changing the call volume does not change the volume of music playback, and vice versa. Related Topic How to make a wireless connection to BLUETOOTH devices Controlling the audio device (BLUETOOTH connection) 4-596-653-11(1) Copyright 2016 Sony Corporation...

  • Page 77: Controlling The Audio Device (Bluetooth Connection)

    If the communication condition is poor, the BLUETOOTH device may react incorrectly to the operation on the headset. The available functions may vary depending on the BLUETOOTH device. When you operate as illustrated above, it may operate differently or may not work at all. 4-596-653-11(1) Copyright 2016 Sony Corporation...

  • Page 78: Disconnecting Bluetooth Connection (After Use)

    2 seconds to turn off the headset. You hear voice guidance “Power off”. Hint When you finish playing music, the BLUETOOTH connection may terminate automatically, depending on the BLUETOOTH device. 4-596-653-11(1) Copyright 2016 Sony Corporation...

  • Page 79: Supported Codecs

    However, depending on the device to be connected with the headset, you may need to set the device beforehand to listen to music in a different codec on the headset, even if the device supports a codec of higher sound quality than SBC. Refer to the operating instructions supplied with the device regarding setting the codec. 4-596-653-11(1) Copyright 2016 Sony Corporation...

  • Page 80: Receiving A Call

    Help Guide Wireless Stereo Headset MDR-ZX220BT Receiving a call You can enjoy a hands-free call with a smartphone or mobile phone that supports the BLUETOOTH profile HFP (Hands-free Profile) or HSP (Headset Profile), via a BLUETOOTH connection. If your smartphone or mobile phone supports both HFP and HSP, set it to HFP.
  • Page 81 Volume during a call and volume during music playback can be adjusted independently. Changing the call volume does not change the volume of music playback, and vice versa. Related Topic How to make a wireless connection to BLUETOOTH devices Making a call Functions for a phone call 4-596-653-11(1) Copyright 2016 Sony Corporation...

  • Page 82: Making A Call

    Help Guide Wireless Stereo Headset MDR-ZX220BT Making a call You can enjoy a hands-free call with a smartphone or mobile phone that supports the BLUETOOTH profile HFP (Hands-free Profile) or HSP (Headset Profile), via a BLUETOOTH connection. If your smartphone or mobile phone supports both HFP and HSP, set it to HFP.
  • Page 83 Volume for a call and listening to music can be adjusted independently. Even if you change the volume while playing back music, the volume of a call does not change. Related Topic How to make a wireless connection to BLUETOOTH devices Receiving a call Functions for a phone call 4-596-653-11(1) Copyright 2016 Sony Corporation...

  • Page 84: Functions For A Phone Call

    Incoming call Press the button once to answer a call. During call Press the button once to finish a call. (*) Some devices may not support this function. Related Topic Receiving a call Making a call 4-596-653-11(1) Copyright 2016 Sony Corporation...

  • Page 85: Precautions

    The earpads may deteriorate due to long-term storage or use. Optional replacement earpads can be ordered from your nearest Sony dealer. If you have any questions or problems concerning this headset that are not covered in this manual, please consult your nearest Sony dealer.

  • Page 86: What Is Bluetooth Wireless Technology

    Help Guide Wireless Stereo Headset MDR-ZX220BT What is BLUETOOTH wireless technology? BLUETOOTH wireless technology is a short-range wireless technology that enables wireless data communication between digital devices, such as a computer and digital camera. BLUETOOTH wireless technology operates within a range of about 10 m(30 feet).
  • Page 87 Even if the connected device conforms to the above mentioned BLUETOOTH standard, some devices may not be connected or work correctly, depending on the features or specifications of the device. Noise or sound skips may occur depending on the BLUETOOTH device connected with this unit, the communication environment or the usage environment. 4-596-653-11(1) Copyright 2016 Sony Corporation...

  • Page 88: Trademarks

    MDR-ZX220BT Trademarks The BLUETOOTH word mark and logos are owned by the Bluetooth SIG, Inc. and any use of such marks by Sony Corporation is under license. The N-Mark is a trademark or registered trademark of NFC Forum, Inc. in the United States and in other countries.

  • Page 89: Customer Support Websites

    Please access the following support website to get the support information about your headset: For customers in the U.S.A: http://esupport.sony.com/ For customers in Canada: http://esupport.sony.com/CA/ For customers in Latin America: http://esupport.sony.com/LA/ For customers in European countries: www.sony.eu/support For customers in other countries/regions: http://www.sony-asia.com/ 4-596-653-11(1) Copyright 2016 Sony Corporation...

  • Page 90: What Can I Do To Solve A Problem

    Initialize the headset. This operation resets volume settings, etc., and deletes all pairing information. Look up information on the issue on the customer support website. If the operations above do not work, consult your nearest Sony dealer. Related Topic Charging the headset...

  • Page 91: The Headset Is Not Turned On

    Charge the battery of the headset. The headset cannot be turned on while charging the battery. Remove the micro-USB cable from the headset, and then turn on the headset again. Related Topic Charging the headset Checking the remaining battery charge 4-596-653-11(1) Copyright 2016 Sony Corporation...

  • Page 92: Charging Cannot Be Done

    Check that the micro-USB cable is connected to the headset and the computer firmly. Check that the computer is turned on. Check that the computer is not in standby, sleep or hibernation mode. When using Windows 8.1 update using Windows Update. Related Topic Charging the headset 4-596-653-11(1) Copyright 2016 Sony Corporation...

  • Page 93: Charging Time Is Too Long

    Help Guide Wireless Stereo Headset MDR-ZX220BT Charging time is too long. Check that the headset and the computer are directly connected, not via a USB hub. Related Topic Charging the headset 4-596-653-11(1) Copyright 2016 Sony Corporation...

  • Page 94: The Headset Cannot Be Recognized By A Computer

    A problem may have occurred with the connected USB port of the computer. Connect to another USB port if it is available. Try the USB connection procedure again in cases other than those stated above. Check that you are using the micro-USB cable supplied. 4-596-653-11(1) Copyright 2016 Sony Corporation...

  • Page 95: The Remaining Battery Charge Of The Headset Is Not Displayed On The Screen Of An Iphone, Ipad, Or Ipod Touch

    The remaining battery charge is shown only on the screen of an iPhone, iPad, or iPod touch (iOS 5.0 or later) that supports HFP (Hands-free Profile). Make sure that the iPhone, iPad or iPod touch is connected with HFP (Hands-free Profile). Otherwise, the remaining battery charge will not be displayed correctly. 4-596-653-11(1) Copyright 2016 Sony Corporation...

  • Page 96: No Sound

    If you are connecting a computer to the headset, make sure the audio output setting of the computer is set for a BLUETOOTH device. Pair the headset and the BLUETOOTH device again. Related Topic How to make a wireless connection to BLUETOOTH devices Listening to music from a device connected via BLUETOOTH 4-596-653-11(1) Copyright 2016 Sony Corporation...

  • Page 97: Low Sound Level

    Help Guide Wireless Stereo Headset MDR-ZX220BT Low sound level Turn up the volume of the headset and the connected device. 4-596-653-11(1) Copyright 2016 Sony Corporation...

  • Page 98: Low Sound Quality

    If the sound quality does not improve after a few seconds, press the button on the headset once during playback. Or, operate the computer to make an A2DP connection. Refer to the operating instructions supplied with your computer for computer operation. 4-596-653-11(1) Copyright 2016 Sony Corporation...

  • Page 99: Sound Skips Frequently During Playback

    The situation may be improved by changing the wireless playback quality settings or fixing the wireless playback mode to SBC on the transmitting device. For details, refer to the operating instructions supplied with the transmitting device. 4-596-653-11(1) Copyright 2016 Sony Corporation...

  • Page 100: Pairing Cannot Be Done

    In this case, delete the pairing information of the headset from the device, and then pair them again. Related Topic About the indicator How to make a wireless connection to BLUETOOTH devices Initializing the headset to restore factory settings 4-596-653-11(1) Copyright 2016 Sony Corporation...

  • Page 101: One-Touch Connection (Nfc)

    You are using a smartphone with Android 2.3.3 up to Android 4.0.4, but has not installed the one-touch connection app “NFC Easy Connect.” Related Topic One-touch connection (NFC) with a smartphone (Android 4.1 or later) One-touch connection (NFC) with a smartphone (Android 2.3.3 or later, and less than Android 4.1) 4-596-653-11(1) Copyright 2016 Sony Corporation...

  • Page 102: Unable To Make A Bluetooth Connection

    BLUETOOTH device to the headset soon after pairing is complete. The BLUETOOTH device is in sleep mode. The BLUETOOTH connection is terminated. Make the BLUETOOTH connection again. Related Topic About the indicator How to make a wireless connection to BLUETOOTH devices 4-596-653-11(1) Copyright 2016 Sony Corporation...

  • Page 103: Distorted Sound

    Help Guide Wireless Stereo Headset MDR-ZX220BT Distorted sound Keep the headset away from a microwave oven, Wi-Fi device, etc. 4-596-653-11(1) Copyright 2016 Sony Corporation...

  • Page 104: The Bluetooth Wireless Communication Range Is Short, Or The Sound Skips

    The situation may be improved by changing the wireless playback quality settings or fixing the wireless playback mode to SBC on the transmitting device. For details, refer to the operating instructions supplied with the transmitting device. 4-596-653-11(1) Copyright 2016 Sony Corporation...

  • Page 105: The Headset Does Not Operate Properly

    Reset the headset. Pairing information is not deleted by this operation. If you cannot use the headset even after resetting it, initialize the headset. Related Topic Resetting the headset Initializing the headset to restore factory settings 4-596-653-11(1) Copyright 2016 Sony Corporation...

  • Page 106: No Voice From Callers

    If you are listening to music using the headset, stop playback, press the button on the headset and talk. Related Topic How to make a wireless connection to BLUETOOTH devices Receiving a call Making a call 4-596-653-11(1) Copyright 2016 Sony Corporation...

  • Page 107: Low Voice From Callers

    Help Guide Wireless Stereo Headset MDR-ZX220BT Low voice from callers Turn up the volume of the headset and the connected device. 4-596-653-11(1) Copyright 2016 Sony Corporation...

  • Page 108: Resetting The Headset

    To charge the headset after resetting, disconnect and reconnect the micro-USB cable. If the headset does not operate correctly even after resetting, initialize the headset to restore factory settings. Related Topic Initializing the headset to restore factory settings 4-596-653-11(1) Copyright 2016 Sony Corporation...

  • Page 109: Initializing The Headset To Restore Factory Settings

    The indicator (blue) flashes 4 times ( ), and the headset is reset to the factory settings. All pairing information is deleted. If the headset does not operate correctly even after initializing, consult your nearest Sony dealer. 4-596-653-11(1) Copyright 2016 Sony Corporation...

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