Troubleshooting - Sony YY2954 Quick Start Manual

What you can do with the "Sony | Headphones Connect" app
Installing the "Sony | Headphones Connect" app
Accessing support information from the "Sony | Headphones Connect" app
How to keep the software up-to-date (for comfortable use of the headset)
What you can do with partner services
What you can do with partner services
Important information
Precautions
To prevent burning or malfunction due to getting wet
Licenses
Trademarks
Customer support websites

Troubleshooting

What can I do to solve a problem?
Power/Charging
Unable to turn on the headset.
The headset is turned off automatically.
Charging cannot be done.
Charging time is too long.
The available operating time is short (the duration of the battery is short).
Sound
No sound
Low sound level
Low sound quality, or noise or unusual sound can be heard.
Sound skips frequently.
The effect of noise canceling is not sufficient.
Bluetooth connection
Pairing cannot be done.
Unable to make a Bluetooth connection.
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