Hitachi AMS 2000 Series Service Manual page 161

Table 6-1: Problems and Solutions (Continued)
Symptom Possible Cause
Navigator 2 does Communication failure with
not start host or management
console
Corrupt Navigator 2
installation
Navigator 2 does Incorrect communication
not run setting: Negotiation
Incorrect value set for the
IP address, subnet mask,
or default gateway of array
Communication failure with
host or management
console
Hitachi AMS 2000 Family Storage System Service Guide
• Check and reset communications settings.
• Check and reconnect LAN cables. Replace if
needed.
• Check LEDs and take appropriate action. See the
LEDs section in this table.
• Check and restore power to equipment as needed.
• Be sure the computer acting as the management
console meets the minimum requirements
described in the section titled Prerequisites in the
Hitachi AMS 2100/2300 and AMS 2500 Hardware
Guides.
• Check the settings of your browser.
• Verify that the correct IP address was entered in
browser
the address field.
• Verify that the Navigator 2 server is working.
• Verify that the host has Java Runtime
Environment (JRE) version 1.6 (update 2)
installed. This is a free download from
java.sun.com/javase/downloads/index.jsp.
• If these steps do not fix the problem, you may
need to reinstall the Navigator 2 software.
Reinstall Navigator 2. See Chapter 7 in the Hitachi
AMS 2100/2300 and AMS 2500 Hardware Guides.
Check the negotiations settings on the management
console, and array. Make sure they are the same.
The default value for the negotiation is Auto.
Set a suitable value for the customer's environment
for the IP address, subnet mask, and default gateway
of array.
[IPv4 default value]
controller #0:
IP address:192.168.0.16
Subnet Mask:255.255.255.0
Default Gateway:0.0.0.0
controller #1:
IP address:192.168.0.17
Subnet Mask:255.255.255.0
Default Gateway:0.0.0.0
[IPv6 default value]
controller #0:
IP Address:Auto
controller #1:
IP Address:Auto
1. Check and reset communications settings.
2. See next section in this table.
Troubleshooting
Action
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