Troubleshooting: Installation - Kwikset OBSIDIAN Programming And Troubleshooting Manual

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Troubleshooting: Installation

A
The interior mounting screws are difficult to tighten.
B
The interior and exterior assembly won't mount parallel to the door edge.
C
The interior assembly does not fit on the mounting plate.
If you encounter any of the problems above, make sure that you are
using the correct mounting plate screws. Three sets of mounting screws
are supplied with the lock. Measure the thickness of your door to
determine the correct mounting screws.
If your door is 1-3/8" (35 mm) thick, use the shorter gold screws.
If your door is 1-3/4" (44 mm) thick, use the medium silver screws.
If your door is 2" (51 mm) thick, use the longer black screws.
Technical Support
1-866-863-6584
www.kwikset.com
Door Thickness
7 / 16
If you still encounter the problems above, the deadbolt latch may be
installed upside down. Remove the interior assembly, mounting plate,
and exterior assembly from the door, and look at the latch inside the
door hole.
If the word "UP" is upside down and at the bottom of the latch, the latch
is installed incorrectly.
Reinstall the latch, making sure the word "UP" faces upward.
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