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Manuals
Brands
Kwikset Manuals
Locks
OBSIDIAN
Programming and troubleshooting manual
Kwikset OBSIDIAN Programming And Troubleshooting Manual
Touchscreen electronic deadbolt
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Installation and user manual
(4 pages)
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Installation and user manual
(4 pages)
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Contents
Table of Contents
Troubleshooting
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Mastercode
2
Troubleshooting: Installation
3
Troubleshooting: Door Jamming and Door Handing
4
Troubleshooting: Touchscreen and User Codes
5
Troubleshooting: Smart Home Systems
6
Troubleshooting: Battery
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Technical Support
1-866-863-6584
www.kwikset.com
Programming and Troubleshooting Guide
Mastercode
Troubleshooting: Installation
Troubleshooting: Door Jamming and Door Handing
Troubleshooting: Touchscreen and User Codes
Troubleshooting: Smart Home Systems
Troubleshooting: Battery
Battery FAQ
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©2017 Spectrum Brands, Inc.
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Troubleshooting
Troubleshooting: Installation
7
Troubleshooting: Door Jamming and Door Handing
8
Troubleshooting: Touchscreen and User Codes
11
Troubleshooting: Smart Home Systems
13
Troubleshooting: Battery
15
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Summary of Contents for Kwikset OBSIDIAN
Page 1: Table Of Contents
66852 / 01 Programming and Troubleshooting Guide Mastercode Troubleshooting: Installation Troubleshooting: Door Jamming and Door Handing Troubleshooting: Touchscreen and User Codes Troubleshooting: Smart Home Systems Troubleshooting: Battery Battery FAQ Technical Support 1-866-863-6584 1 / 16 ©2017 Spectrum Brands, Inc. www.kwikset.com...
Page 2: Mastercode
Checkmark flash been programmed. Attempt the procedure again, five times, the Mastercode is enabled. making sure to enter the same new Mastercode in step 3 and 5. Technical Support 1-866-863-6584 2 / 16 ©2017 Spectrum Brands, Inc. www.kwikset.com...
Page 3
Make sure the lock has room for an additional code. If all user codes are filled, delete a code to make room for this one. Make sure to enter a valid Mastercode in step 3. Technical Support 1-866-863-6584 3 / 16 ©2017 Spectrum Brands, Inc. www.kwikset.com...
Page 4
Make sure to enter a valid Mastercode in step 4. unlocks the door. Technical Support 1-866-863-6584 4 / 16 ©2017 Spectrum Brands, Inc. www.kwikset.com...
Page 5
Lock symbol. If the latch bolt does not to enter a valid Mastercode in step 4 during your extend to lock, then all codes have been next attempt. successfully deleted. Technical Support 1-866-863-6584 5 / 16 ©2017 Spectrum Brands, Inc. www.kwikset.com...
Page 6
Make sure the Mastercode has been enabled before trying to disable it. Attempt the procedure again, making sure to enter the same Mastercode in step 4 and 6. Technical Support 1-866-863-6584 6 / 16 ©2017 Spectrum Brands, Inc. www.kwikset.com...
Page 7: Troubleshooting: Installation
If your door is 1-3/4” (44 mm) thick, use the medium silver screws. Reinstall the latch, making sure the word “UP” faces upward. If your door is 2” (51 mm) thick, use the longer black screws. Technical Support 1-866-863-6584 7 / 16 ©2017 Spectrum Brands, Inc. www.kwikset.com...
Page 8: Troubleshooting: Door Jamming And Door Handing
Remove the lock from the door, including the old latch. Replace with the new tapered latch that came with the lock and reinstall the lock. Technical Support 1-866-863-6584 8 / 16 ©2017 Spectrum Brands, Inc. www.kwikset.com...
Page 9
Test the torque blade again with a screwdriver, making sure the latch bolt can operate smoothly. Reinstall the interior assembly. Technical Support 1-866-863-6584 9 / 16 ©2017 Spectrum Brands, Inc. www.kwikset.com...
Page 10
Ensure door preparation is in accordance with the door drilling instructions, available online. Technical Support 1-866-863-6584 10 / 16 ©2017 Spectrum Brands, Inc. www.kwikset.com...
Page 11: Troubleshooting: Touchscreen And User Codes
If desired, this feature can be disabled by turning switch #4 to the off position. Technical Support 1-866-863-6584 11 / 16 ©2017 Spectrum Brands, Inc. www.kwikset.com...
Page 12
If you have enabled a Mastercode, see page 3. If you have not enabled a Mastercode, see the installation and user guide supplied in the box. Technical Support 1-866-863-6584 12 / 16 ©2017 Spectrum Brands, Inc. www.kwikset.com...
Page 13: Troubleshooting: Smart Home Systems
(inclusion/adding) process. If this is the case, remove the lock from the door to perform the pairing process closer to the controller. 12" Z-Wave 305 mm Controller Technical Support 1-866-863-6584 13 / 16 ©2017 Spectrum Brands, Inc. www.kwikset.com...
Page 14
Z-Wave locks: Ensure the light module or switch located between the controller and lock is beaming capable. ZigBee locks: Ensure the router is reachable by both controller and lock. Technical Support 1-866-863-6584 14 / 16 ©2017 Spectrum Brands, Inc. www.kwikset.com...
Page 15: Troubleshooting: Battery
Call Technical Support. The smart home system controller’s ping frequency is too high. Decrease the ping frequency from the controller to the lock to the lowest possible setting. Technical Support 1-866-863-6584 15 / 16 ©2017 Spectrum Brands, Inc. www.kwikset.com...
Page 16: Battery Faq
No, the touchscreen will remain unresponsive even with a 9-Volt battery if the touchscreen has been disabled. See your smart home system instructions for more information on whether or not you can disable your touchscreen. Technical Support 1-866-863-6584 16 / 16 ©2017 Spectrum Brands, Inc. www.kwikset.com...
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