Hill-Rom WatchCare Series User And Service Manual
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Hill-Rom WatchCare Series User And Service Manual

Hill-Rom WatchCare Series User And Service Manual

Incontinence management system
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DRAFT 26-FEB-2019
WatchCare™ Incontinence Management
System
User and Service Manual
Product No. P006979
196414 REV 2

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  • Page 1 DRAFT 26-FEB-2019 WatchCare™ Incontinence Management System User and Service Manual Product No. P006979 196414 REV 2...
  • Page 2 DRAFT 26-FEB-2019...
  • Page 3 European, US, and other patents and pending patent applications. This product may contain software known as “free” or “open source” software (FOSS). Hill-Rom uses and supports the use of FOSS. We believe that FOSS makes our products more robust and secure, and gives us and our customers greater flexibility.
  • Page 4 Torx® is a registered trademark of Acument Intellectual Properties, LLC. Virex® is a registered trademark of Diversey, Inc. Wex-Cide™ is a trademark of Wexford Labs, Inc. Quick View™, StayInPlace™, and WatchCare™ are trademarks of Hill-Rom Services, Inc. Centrella®, Hill-Rom®, NaviCare®, Progressa®, Safe Skin®, SafeView®, SideCom®, SmartSync®, and VersaCare®...

  • Page 5: Table Of Contents

    DRAFT 26-FEB-2019 Table of Contents Intended Use ........... . . 1 Introduction .
  • Page 6 DRAFT 26-FEB-2019 Table of Contents Foot-End Cover With Holes ......36 Foot-End Cover without Holes ..... . 37 Final Steps.

  • Page 7: Intended Use

    The Centrella® Smart+ Hospital Bed • The Progressa® Hospital Bed • The VersaCare® Hospital Bed NOTE: The system is installed by Hill-Rom representatives to receive its power from the bed. WatchCare™ Incontinence Management System User and Service Manual (196414 REV 2)

  • Page 8: Symbols

    DRAFT 26-FEB-2019 Symbols SYMBOLS OCUMENT YMBOLS This manual contains different typefaces and symbols to make the content easier to read and understand: • Standard text—used for regular data. • Boldface text—emphasizes a word or phrase. • NOTE:—sets apart special data or important instruction clarification. •...
  • Page 9 DRAFT 26-FEB-2019 Symbols Symbol Description Identifies these WatchCare™ System components (Pro- gressa® and VersaCare® Beds): • WatchCare™ 1/4" communication cable • Facility equipment call jack designated for the WatchCare™ 1/4"communication cable • WatchCare™ connector on the bed Manufacturer Model or type reference Serial number Manufacture date ATTENTION: Consult accompanying documents...

  • Page 10: Safety Instructions

    Warning—The potential for electrical shock exists with electrical equipment. Failure to follow facility protocols may cause death or serious injury. • Warning—The system is to be installed only by Hill-Rom representatives. • Warning—To avoid risk of electrical shock, this equipment must only be connected to supply mains with protective earth.

  • Page 11: Fcc Guidance

    FCC G UIDANCE Pursuant to FCC 15.21 of the FCC rules, changes not expressly approved by Hill-Rom might cause harmful interference and void the FCC authorization to operate this product. NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules.

  • Page 12: Quick View™ List Of Features

    DRAFT 26-FEB-2019 Quick View™ List of Features QUICK VIEW™ LIST OF FEATURES ® ® ROGRESSA ERSA Item Feature WatchCare™ smart pad WatchCare™ antennas WatchCare™ reader WatchCare™ indicator light E (not WatchCare™ connector shown) (on the bed) and Watch- Care™ 1/4" communica- tion cable ®...
  • Page 13 DRAFT 26-FEB-2019 Quick View™ List of Features Item Description WatchCare™ Antennas There are four WatchCare™ antennas (antenna(s)) located under the mattress. They identify that a smart pad is present and send a signal to the WatchCare™ reader. WatchCare™ Reader The WatchCare™ RFID reader (reader) is located on the left side of the bed near the seat section.

  • Page 14: Indicator Light-Visual Identification

    DRAFT 26-FEB-2019 Quick View™ List of Features Item Description Centrella® Bed with a different nurse call system— Connect the two-cable end of the WatchCare™ adapter to the bed. Connect the 37-pin end of the adapter cable to the facility’s communication cable. Connect the remaining end (the 1/4"...

  • Page 15: Prepare The System For Use

    DRAFT 26-FEB-2019 Prepare the System for Use PREPARE THE SYSTEM FOR USE WARNING: To help prevent injury and/or equipment damage, obey these warnings: • Warning—Keep cables out of the patient foot fall area. • Warning—Connect the WatchCare™ 1/4" communication cable or WatchCare™...
  • Page 16 DRAFT 26-FEB-2019 Prepare the System for Use Centrella® Bed Centrella® Bed P7900A0, P7900B0 P7900B1 and Newer Facility Connection • Progressa® and VersaCare® Beds—the WatchCare™ 1/4"communication cable is connected to the WatchCare™ connector on the bed and to the facility’s equipment call jack designated for the WatchCare™...
  • Page 17 The WatchCare™ Incontinence Management System can monitor up to four WatchCare™ smart pads on a bed at one time; however, Hill-Rom recommends to use the minimum number of smart pads to minimize the risk of skin breakdown (refer to www.hill- rom.com, Hill-Rom®...

  • Page 18: Replace The Watchcare™ Smart Pad

    DRAFT 26-FEB-2019 Transport The Bed Replace the WatchCare™ smart pad The indicator light will flash amber to indicate an incontinence event. If you are using a nurse call system, customizable incontinence alerts can be sent to— • The nurse call console •...

  • Page 19: Cleaning And Disinfecting

    DRAFT 26-FEB-2019 Cleaning and Disinfecting CLEANING AND DISINFECTING NOTE: This section does not apply to the smart pads. The smart pads are intended for single use only. Discard a soiled smart pad at least 2 feet (61 cm) from the bed so that the reader no longer detects the soiled pad. WARNING: To help prevent injury and/or equipment damage, obey these warnings: •...

  • Page 20: Recommendations

    The trainer should supervise the trainee until the trainee can clean and disinfect the system as instructed. Hill-Rom recommends to clean and disinfect the system’s components between patient use and regularly during extended patient stays. Some fluids used in the hospital environment, such as iodophor and zinc oxide creams can cause permanent stains.

  • Page 21: Prepare For Cleaning And Disinfecting

    DRAFT 26-FEB-2019 Cleaning and Disinfecting Table 1 below summarizes the approved cleaners/disinfectants for use with the associated contact time for disinfection. Table 1: Approved Cleaners/Disinfectants Recommended Maintain Recommended for Disinfection Wetness Cleaner/ for Routine against Disinfectant Cleaning and (Disinfection Clostridium Disinfection Contact Time) Difficile (C.Diff)

  • Page 22: Step 1: Cleaning

    DRAFT 26-FEB-2019 Cleaning and Disinfecting Adjust the mattress position as necessary to get access to the antennas. Refer to the bed’s service manual. STEP 1: Cleaning As necessary, first remove visible soil from the reader, indicator light, and antennas using a wiping cloth soaked with an approved cleaner/disinfectant (see “Table 1: Approved Cleaners/Disinfectants”...

  • Page 23: Step 2: Disinfection

    DRAFT 26-FEB-2019 Preventive Maintenance STEP 2: Disinfection With a new or clean wiping cloth soaked in an approved cleaner/disinfectant, use light pressure to wipe all exterior surfaces of the reader, indicator light, and antennas. Make sure all surfaces remain wet with the cleaner/disinfectant for the specified contact time.

  • Page 24: Troubleshooting

    Warning—Only facility-authorized persons should service the system. Service by unauthorized persons could cause injury or equipment damage. If the trouble shooting information below does not correct the problem, contact Hill-Rom. NOTES: • Do step 1 of the Solution first, and then if necessary, do step 2, and so on until you have fixed the problem.
  • Page 25 DRAFT 26-FEB-2019 Troubleshooting Problem Solution Progressa® and Caregiver VersaCare® Beds— Unplug the bed, and then plug the bed in to the indicator light is power to reset the bed. off even though the Contact your facility-authorized service LEDs on the reader persons.
  • Page 26 DRAFT 26-FEB-2019 Troubleshooting Problem Solution All beds—an Caregiver equipment alert Make sure the cable that connects the bed to was not sent for an the equipment call jack (WatchCare™ 1/4" incontinence event. communication cable, SideCom® cable, or WatchCare™ adapter cable) is not damaged and it is fully connected to the equipment call jack and the bed.

  • Page 27: Replacement Parts

    DRAFT 26-FEB-2019 Replacement Parts REPLACEMENT PARTS XPENDABLE ARTS Item Description Page P006980 Smart pad required ERVICE ARTS For replacement service parts for the Centrella® Smart+ Bed, see the bed’s service manual (193588). WARNING: Only facility-authorized persons should service the system. Service by unauthorized persons could cause injury or equipment damage.
  • Page 28 DRAFT 26-FEB-2019 Replacement Parts Item Description Page 20863305 Antenna assembly, 705 mm (yellow indicator; includes gasket), Pro- gressa® Bed 20863401 Reader with gasket and antenna tape, VersaCare® 20863403 Reader with gasket and antenna tape, Progressa® 201009S Indicator light with cable assembly 199673 Reader gasket...
  • Page 29 DRAFT 26-FEB-2019 Replacement Parts Item Description Page 201582 Power cable, VersaCare® Bed (A - J models) 198184 Power cable, VersaCare® (K and newer models) and Progressa® Beds 199672 Antenna gasket 208635 Antenna tape required 199273 Screw, lens cover 199674 Indicator light adhesive 206911 Graphic, head section, Progressa®...
  • Page 30 DRAFT 26-FEB-2019 Replacement Parts Item Description Page 206913 Graphic, thigh section, Progressa® Bed 206914 Graphic, deck filler, Pro- gressa® Bed 198343 Indicator light label 207837 Branding label, equip- ment call cable 207838 Branding label, equip- ment call jack 207839 Branding label, bed plug (equipment call connec- tor) 207606...

  • Page 31: Service Part Replacement Procedures

    DRAFT 26-FEB-2019 Service Part Replacement Procedures Item Description Page 19124 Cable tie As required 64565 Cable tie mount As required 209378 Prop 65 label SERVICE PART REPLACEMENT PROCEDURES For replacement procedures for the Centrella® Smart+ Bed, see the bed’s service manual (193588). Tools: Wire cutters Alcohol-based cleaner...
  • Page 32 DRAFT 26-FEB-2019 Service Part Replacement Procedures toxic to skin, eyes, and respiratory tract. Do not use the cleaner near an open flame or in confined areas. • Warning—Recycle or discard no longer used parts in accordance with local regulations. Make sure the brake is set. Remove the sleep surface.

  • Page 33: Reader Replacement

    DRAFT 26-FEB-2019 Service Part Replacement Procedures Reader Replacement Make sure the bed is unplugged and you have done the steps for “Setup” on page 25. Near the reader, remove the cable tie(s) that holds the power cable with the other cables on the bed. Remove the heat shrinks from the antenna cable connections.
  • Page 34 DRAFT 26-FEB-2019 1.1 Reader Replacement Disconnect all cables except the ANT 1 reader cable from the P.C. board. 10. If the back cover is installed on the new reader, remove the cover. 11. Remove the P.C. board from the new reader. 12.
  • Page 35 DRAFT 26-FEB-2019 1.1 Reader Replacement 14. Install the back cover on to the reader. Make sure the gasket inserts are correctly aligned. 15. Install the six screws to attach the back cover to the reader. 16. Remove any tape residue from the back cover of the reader. 17.

  • Page 36: Power Cable Replacement

    DRAFT 26-FEB-2019 1.2 Power Cable Replacement Power Cable Replacement Make sure the bed is unplugged and you have done the steps for “Setup” on page 25. Get access to the Logic Control P.C. board (VersaCare® Bed, A through J model bed) or upper control board (UCB) (VersaCare® Bed, K or newer model bed or Progressa®...
  • Page 37 DRAFT 26-FEB-2019 1.2 Power Cable Replacement Remove the reader from the bed. Remove the six screws that attach the back cover to the reader. CAUTION: Caution—Failure to wear an antistatic strap could cause equipment damage. Put on the antistatic strap. 10.
  • Page 38 DRAFT 26-FEB-2019 1.2 Power Cable Replacement 13. Install the P.C. board in the reader. WARNING: Warning—Failure to correctly align the gaskets on the covers of the reader could permit fluids to get into the enclosure. Injury or equipment damage could occur. 14.
  • Page 39 DRAFT 26-FEB-2019 1.2 Power Cable Replacement 22. Do as applicable for your bed: VersaCare® Bed Install the cable channel cover. Install the cover for the Logic Control P.C. board (VersaCare® Bed A through J model) or the UCB (VersaCare® Bed K or newer model).

  • Page 40: Indicator Light Assembly Replacement

    DRAFT 26-FEB-2019 1.3 Indicator Light Assembly Replacement Indicator Light Assembly Replacement Make sure the bed is unplugged and you have done the steps for “Setup” on page 25. Raise the knee section to its highest position. At the indicator light assembly, cut the light assembly cable to free it from the light assembly.

  • Page 41: Versacare® Bed

    DRAFT 26-FEB-2019 1.3 Indicator Light Assembly Replacement VersaCare® Bed CAUTION: Caution—The foot section of the bed must be extended for the cable routing. Otherwise, equipment damage could occur. Extend the foot section. Follow the routing of the old light assembly cable to the reader, and then use the same routing for the new light assembly cable.

  • Page 42: Foot-End Cover With Holes

    DRAFT 26-FEB-2019 1.3 Indicator Light Assembly Replacement Foot-End Cover With Holes Remove the four screws (A) that attach the foot-end cover (B) to the bed (see the image below). Remove the foot-end cover (B) from the bed. Follow the routing of the old light assembly cable to the reader, and then use the same routing for the new light assembly cable.

  • Page 43: Foot-End Cover Without Holes

    DRAFT 26-FEB-2019 1.3 Indicator Light Assembly Replacement • At the head end of the guide tube, you may need to use a screwdriver to move the plastic cover enough to get access to the old and new cables. • After you route the new cable through the guide tube, do these: Pull the old cable out from the guide tube.
  • Page 44 DRAFT 26-FEB-2019 1.3 Indicator Light Assembly Replacement Follow the routing of the old light assembly cable to the reader, and then use the same routing for the new light assembly cable. Remove and install cable ties as necessary. NOTE: At the head end of the guide tube, you may need to use a screwdriver to move the plastic cover enough to get access to...

  • Page 45: Final Steps

    DRAFT 26-FEB-2019 1.3 Indicator Light Assembly Replacement Go to “Final Steps” on page 39. Final Steps Near the reader, remove the cable tie(s) that holds the light assembly cable with the other cables on the bed. Remove the reader from the bed. Remove the six screws that attach the back cover to the reader.
  • Page 46 DRAFT 26-FEB-2019 1.3 Indicator Light Assembly Replacement Install the P.C. board in the reader. WARNING: Warning—Failure to correctly align the gaskets on the covers of the reader could permit fluids to get into the enclosure. Injury or equipment damage could occur. Install the back cover on to the reader.
  • Page 47 DRAFT 26-FEB-2019 1.3 Indicator Light Assembly Replacement 15. The replacement is complete. Do the function checks on page 53 and in the bed’s service manual. As you operate the bed’s articulation functions, make sure the cables are not in a location where they could get damaged or pinched.

  • Page 48: Antenna Assembly Replacement

    DRAFT 26-FEB-2019 1.4 Antenna Assembly Replacement Antenna Assembly Replacement Make sure the bed is unplugged and you have done the steps for “Setup” on page 25. Make a note of these: • The antenna’s location • The antenna’s orientation • The indicator color on the antenna’s cable.
  • Page 49 DRAFT 26-FEB-2019 1.4 Antenna Assembly Replacement CAUTION: Caution—Make sure to install the new antenna in the correct orientation and location. Otherwise, the antenna may not operate as intended. Remove the adhesive covering from the gasket on the bottom of the new antenna, and then install the antenna in the correct orientation and location on the sleep deck.
  • Page 50 DRAFT 26-FEB-2019 1.4 Antenna Assembly Replacement 11. Connect the antenna cable to the antenna-reader cable. 12. Put insulated tape over the cable connection. 13. At the cable tie mount(s) near the reader, install a cable tie(s) to hold the cables on to the bed. 14.

  • Page 51: Graphic Replacement For The Head, Seat, And Thigh Sections, And Deck Filler-Progressa® Bed

    DRAFT 26-FEB-2019 1.5 Graphic Replacement for the Head, Seat, and Thigh Sections, and Deck Filler— Graphic Replacement for the Head, Seat, and Thigh Sections, and Deck Filler—Progressa® Bed Make sure the bed is unplugged and you have done the steps for “Setup”...
  • Page 52 DRAFT 26-FEB-2019 1.5 Graphic Replacement for the Head, Seat, and Thigh Sections, and Deck Filler— CAUTION: Caution—Make sure to install the new graphic in the correct orientation and location. Otherwise, the antennas may not operate as intended. Remove the adhesive covering from the bottom of the graphic, and then install the graphic in the correct orientation and...
  • Page 53 DRAFT 26-FEB-2019 1.5 Graphic Replacement for the Head, Seat, and Thigh Sections, and Deck Filler— Remove the other adhesive covering from the new antenna gasket. Make sure the antenna is in the correct orientation and location on the graphic. Then, firmly press the antenna into position for 10 seconds with approximately 75 lb (34 kg)

  • Page 54: Equipment Call Cable Replacement

    DRAFT 26-FEB-2019 1.6 Equipment Call Cable Replacement Equipment Call Cable Replacement Make sure the bed is unplugged and you have done the steps for “Setup” on page 25. Disconnect the WatchCare™ 1/4" communication cable from the equipment call jack and from the bed. Remove the equipment call cable connector from the bed.
  • Page 55 DRAFT 26-FEB-2019 1.6 Equipment Call Cable Replacement At the location where the old connector was removed, put the new connector into position. – Progressa® Bed—make sure the connector is aligned with the head-end edge of the UCB box and the connector’s patient-left side is aligned with the patient-left side of the UCB box (box without holes) or aligned with the hole in the box.
  • Page 56 DRAFT 26-FEB-2019 1.6 Equipment Call Cable Replacement Remove the six screws that attach the back cover to the reader. CAUTION: Caution—Failure to wear an antistatic strap could cause equipment damage. 10. Put on the antistatic strap. 11. Remove the P.C. board from the reader. 12.
  • Page 57 DRAFT 26-FEB-2019 1.6 Equipment Call Cable Replacement WARNING: Warning—Failure to correctly align the gaskets on the covers of the reader could permit fluids to get into the enclosure. Injury or equipment damage could occur. 15. Install the back cover on to the reader.

  • Page 58: Label Replacement

    DRAFT 26-FEB-2019 1.7 Label Replacement Label Replacement NOTE: Replace a label if it can not be read or if it is not fully bonded to its location. Remove the label. CAUTION: Caution—Failure to clean the label location thoroughly could prevent the label from bonding correctly.

  • Page 59: Watchcare™ System Function Check

    DRAFT 26-FEB-2019 1.8 WatchCare™ System Function Check WatchCare™ System Function Check Make sure any WatchCare™ smart pads are at least 2 feet (61 cm) from the bed, and then plug the bed in. At the indicator light, make sure the white light comes on solid. This could take up to 2 minutes.

  • Page 60: Specifications

    DRAFT 26-FEB-2019 1.8 WatchCare™ System Function Check SPECIFICATIONS Product Identification Product Number Description P006979 WatchCare™ reader, indicator light, and antennas P006980 WatchCare™ smart pad Dimensions Feature Dimension WatchCare™ smart pad 30” x 36” (76.2 cm x 91.4 cm) Environmental Conditions for Use Condition Range Temperature...
  • Page 61 DRAFT 26-FEB-2019 1.8 WatchCare™ System Function Check AC/Mains Power Requirements Condition Range Integrated System Rated voltage 24 to 55 V DC Rated current 0.5 A Non-Integrated System (not available at this time) Rated voltage 24 to 55 V DC Rated current 0.5 A a.

  • Page 62: Electromagnetic Emissions Guidance

    • Caution—If the system is installed on a non-Hill-Rom bed (this system is not available at this time), the system (ME EQUIPMENT) must be connected to the power outlet (AC mains) by the power cord supplied with the system.

  • Page 63: Electromagnetic Immunity Guidance

    DRAFT 26-FEB-2019 Specifications into service according to the EMC information supplied in the tables that follow. Guidance and Manufacturer's Declaration—Electromagnetic Emissions The P006979 is intended for use in the electromagnetic environment specified below. The customer or the user of the model P006979 should make sure it is used in such an environment.
  • Page 64 DRAFT 26-FEB-2019 Specifications Guidance and Manufacturer's Declaration - Electromagnetic Immunity The P006979 is intended for use in the electromagnetic environment specified below. The customer or the user of the P006979 should make sure it is used in such an environment. Electromagnetic IEC 60601-1-2 Compliance...
  • Page 65 DRAFT 26-FEB-2019 Specifications Guidance and Manufacturer's Declaration - Electromagnetic Immunity The P006979 is intended for use in the electromagnetic environment specified below. The customer or the user of the P006979 should make sure it is used in such an environment. Immunity 60601-1- Compliance...

  • Page 66: Wireless Connectivity Specifications

    DRAFT 26-FEB-2019 Specifications a. Field strengths from fixed transmitters, such as base stations for radio (cellular/cordless) telephones and land mobile radios, amateur radio, AM and FM radio broadcast and TV broadcast cannot be predicted theoretically with accuracy. To assess the electromagnetic environment due to fixed RF transmitters, an electromagnetic site survey should be considered.

  • Page 67: Extensible Authentication Protocol Types (Eap Types)

    Hill-Rom, Inc. The correction of interference caused by such unauthorized modification, substitution, or attachment is the responsibility of the user. Hill-Rom is not liable for any damage or violation of government regulations that may arise from the user failing to comply with these requirements.

  • Page 68: Usa-Federal Communications Commission (Fcc) Radiation

    DRAFT 26-FEB-2019 Specifications USA—F (FCC) R EDERAL OMMUNICATIONS OMMISSION ADIATION XPOSURE TATEMENT CAUTION: Caution—The radiated output power of the WatchCare™ reader is far below the FCC radio frequency exposure limits. Nevertheless, the WatchCare™ reader must be used in such a manner that the potential for human contact during normal operation is minimized.

  • Page 69: Wireless System Characteristics

    DRAFT 26-FEB-2019 Specifications will violate FCC Part 15 regulations. Modifications not expressly approved by Hill-Rom could void your authority to operate the equipment. NOTE: The WatchCare™ reader must not be co-located or operated in conjunction with any other antenna or transmitter.
  • Page 70 DRAFT 26-FEB-2019 Specifications Characteristic Description Transmit Power Settings 802.11a: 6 Mbps 15 dBm54 Mbps 13 dBm (PER - 10%)802.11b: 1 Mbps 16 dBm11 Mbps 16 dBm (PER - 10%)802.11g: 6 Mbps 16 dBm54 Mbps 14 dBm (PER - 10%)802.11n (2.4 GHz): MCS0 Mbps 16 dBmMCS7 Mbps 12 dBm80211n (5 GHz): MCS0 Mbps 15 dBmMCS7 Mbps 12 dBmBluetooth...

  • Page 71: Rfid Characteristics

    902-928 MHz Modulation OOK, frequency hopping amongst 50 channels Network Standards EPC Gen 2 Data Rates Supported 400 kBPS FCC ID Hill-Rom® Module FCC ID P006979 2AOL2041115 FCC ID WiFi and Bluetooth® Variscite Module Texas Instruments FCC ID Module VS10R5MN5MAEDCL1B WL18 MODGI Z64-WL18DBMOD WatchCare™...

  • Page 72: Limited Warranty

    (1) year from date of delivery. Hill-Rom’s obligation under this warranty is expressly limited to supplying replacement parts and/or service for, or replacing, at its option, any product which is, in the sole discretion of Hill-Rom, found to be defective. In addition to the foregoing one year warranty, Hill-Rom warrants to the original purchaser that the frame and welds on its products will be free from structural defects for the life of the product.
  • Page 73 No employee or representative of Hill-Rom is authorized to change these warranties in any way or grant any other warranty unless in writing and signed by a Hill-Rom officer. These warranties provide specific legal rights; but, there may be other available rights, which vary from state to state, province to province, or country to country.
  • Page 74 DRAFT 26-FEB-2019 Limited Warranty NOTES: WatchCare™ Incontinence Management System User and Service Manual (196414 REV 2)

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