Problem Causes And Suggestions - Novatel MERLIN EX720 User Manual

Problem Causes and Suggestions

When properly installed, the Sprint Mobile Broadband
Express Card is a highly reliable product. Most problems are
caused by one of these issues:
The wrong driver has been installed.
System resources required by the Express Card are being
used by other devices.
Network coverage is not available (either because you are
outside the Sprint National Network or because of an
account or network problem).
This section describes how to diagnose and solve these and
other problems. If, after reading this section, you are unable
to resolve a problem, please visit
Sprint Customer Service at 1-888-211-4PCS (4727).
Error: Searching for Sprint Mobile Broadband Express Card...
The Sprint Connection Manager Software interface displays
this message: "Searching for Sprint Mobile Broadband
Express Card..."
Possible Causes
The Express Card is not
a.
properly connected to the
computer.
The wrong driver is installed
b.
for the Express Card.
There is a resource conflict.
c.
68
www.sprint.com
Suggestions
Check that the card is properly
a.
inserted.
See "Reinstalling the Sprint
b.
Mobile Broadband Express
Card Driver" on page 70.
See "Resolving Resource
c.
Conflicts" on page 76.
Section 2D: Troubleshooting Tips
or contact