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Novatel EV620 User Manual

With mobilink 2.0
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EV620 USER MANUAL WITH MOBILINK 2.0™
The information contained in this document is subject to change without notice and should not be construed as a
commitment by Novatel Wireless Inc. unless such commitment is expressly given in a covering document.
REVISION A

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Summary of Contents for Novatel EV620

  • Page 1 EV620 USER MANUAL WITH MOBILINK 2.0™ The information contained in this document is subject to change without notice and should not be construed as a commitment by Novatel Wireless Inc. unless such commitment is expressly given in a covering document. REVISION A...

  • Page 2: Getting Started

    ***Part 15.21 Changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate the equipment. NOTE: The manufacturer is not responsible for any radio or TV interference caused by unauthorized modifications to this equipment.

  • Page 3: System Requirements

    CD-ROM drive Ø Type II, PC CARD slot --- 5V Ø 1.6 CARE OF YOUR MERLIN Novatel Wireless recommends the following handling guidelines: Handle with care. Ø Avoid storing your Merlin in extreme temperatures. Ø Store the card in a dry and clean environment.

  • Page 4: Installing Mobilink

    1.7 INSTALLING MOBILINK 2 This portion of the guide will instruct you how to install the MobiLink 2 software from the Installation CD. 1.7.1 Windows 2000 Installation Insert the installation CD in the CD drive of your PC. If the auto-run does not start, double-click on the Autorun.exe on the CD. The "Preparing to Install"...
  • Page 5 The “License Agreement” window will appear next. See Figure 2. FIGURE 2 Read the License Agreement and acknowledge your agreement by selecting “I accept the license agreement”. Then click Next. The "Ready to Install the Program" window will appear. See Figure 3. FIGURE 3 Click Install.
  • Page 6 The "Installing MobiLink 2" window will appear while MobiLink 2 is being installed. See Figure 4. FIGURE 4 When the installation is complete, the "InstallShield Wizard Completed" window will appear. See Figure 5. FIGURE 5 Click Finish. Restart your PC. Revision A...
  • Page 7 1.7.2 Windows 2000 detects your Merlin Revision A...
  • Page 8 After the Novatel Wireless Parent driver is installed, a “multifunction device” driver will be installed. Additional drivers installed are, the Novatel Wireless Modem Primary Port and the Novatel Wireless Secondary Port. See Figure 8, 9, 10, and 11. FIGURE 8...

  • Page 9: Windows Xp Installation

    1.7.3 Windows XP Installation Insert the installation CD in the CD drive of your PC. If the auto-run does not start, double-click on the Autorun.exe on the CD. The "Preparing to Install" window will appear as below. PREPARING TO INSTALL WINDOW Following preparation the "Welcome to the InstallShield Wizard for MobiLink 2"...
  • Page 10 The “License Agreement” window will appear next. See Figure 13. FIGURE 13 Read the License Agreement and acknowledge your agreement by selecting “I accept the terms in the license agreement”. Then click Next. The "Ready to Install the Program" window will appear. See Figure 14. FIGURE 14 Click Install.
  • Page 11 The "Installing MobiLink 2" window will appear while MobiLink 2 is being installed. See Figure 15. FIGURE 15 When the installation is complete, the "InstallShield Wizard Completed" window will appear. See Figure 16. FIGURE 16 Click Finish. Restart your PC. Revision A...
  • Page 12 1.7.4 Windows XP detects your modem CALLOUT Revision A...
  • Page 13 FIGURE 21 FIGURE 23 Windows has now detected and installed the drivers for your card. Proceed to Section 2. Revision A...

  • Page 14: Mobilink 2 Overview

    Network along with the various functions associated with the buttons and the menu. 2.1 MOBILINK 2 OVERVIEW The Novatel Wireless MobiLink™ Communications Software Suite is a family of wireless connectivity applications that connect mobile devices using, Wireless Wide Area Networks (WWAN), Wireless Local Area Networks (Wi-Fi) and Ethernet in a single application to allow quick and easy access to email, the Internet and corporate networks anytime, anywhere.

  • Page 15: Mobile View

    2.2.1 Main Display Window Active Profile Selection Menu Icon Display Mobile Links Signal Strength Indicator WWAN, WiFi, Ethernet Connection Status 3G Network MOBILE VIEW Connect\Disconnect 2.2.2 Main Display Window Description Mobile Links: Active icon selection to change main display, as well as status indication for all the three types of connections.

  • Page 16: Mobilink 2 Buttons

    Firmware Version: This is software programmed in the modem. IMEI: A unique number that identifies your modem on the network Manufacturer: Novatel Wireless REPORT ITEM: Statistical information about the current connection (See MobiLink's online help for more details) TRANSPARENCY: Transparency in percent of the application (See MobiLink's online help...
  • Page 17 2.2.5 Creating a data session NOTE: PLEASE ENSURE YOU HAVE AN ACTIVE UMTS DATA ACCOUNT WITH A U MTS SERVICE PROVIDER, THE SIM MUST BE ENA BLED FOR UMTS AND SMS AS REQUIRED. Double-click on the MobiLink 2 icon that MobiLink 2 places on your desktop during the installation process.
  • Page 18 • Profile Name – Your Name of choice • User Name – (if required by your service provider) • Password – (if required by your service provider) • APN (Access Point Name) – Obtained by your Service Provider • Phone Number – You might have to enter the standard phone number *98# To create a new profile, click on the Menu Button, and choose Profile Manager from the drop down menu.
  • Page 19 Enter the phone number *98#. Click Next. The Profile Wizard Window Step 3 of 3 will appear. See Figure 31. Revision A...
  • Page 20 FIGURE 31 Enter your Username, Password and Confirm password. Click Finish. You will now see your profile in the profile list. See Figure 32. Click OK. FIGURE 32 You have now created a profile that will appear in the Active Profile Selection Menu. See Figure 33. FIGURE 33 Revision A...
  • Page 21 Select the available profile or a profile that you created from the Active Profile Menu (clicking on V symbol) See Figure 33 above. Click Connect. FIGURE 34 Your Merlin will attempt to connect to the network. See Figure 35. FIGURE 35 Following successful authentication, your Merlin will connect to the network.

  • Page 22: Sending And Receiving Sms Messages

    SENDING AND RECEIVING SMS MESSAGES In This Section • What is SMS • Use The SMS client in MobiLink 2 to send SMS messages • Use the SMS client in MobiLink 2 to read messages This section will assist you in using the Short Messaging System client in MobiLink 2 3.1 WHAT IS SMS Short Message Service (SMS) is the transmission of short text messages to and from mobile devices.

  • Page 23: Sending Sms Messages

    MobiLink SMS Toolbar Description New SMS/Email Message: Creates a new message Delete: Deletes the selected SMS message(s) Reply: Copies the sender field to a new message Forward Copies the message contents to a new message SMS Mailbox Description Inbox: contains received messages Outbox: is a temporary storage place for messages waiting to be sent Sent:...

  • Page 24: Receiving And Reading Sms Messages

    In the To box, type the phone number of each recipient, separating names with a semicolon (;). To add phone numbers from the Address Book, click the To button and then select the phone number. Type your message, and then click Send on the toolbar. 3.2.2 Receiving and Reading SMS Messages Once you are attached to the Network, you are able to receive SMS messages.

  • Page 25: Determine Merlin States

    DETERMINE MERLIN STATES In This Section • Determine the current state of your UMTS Merlin, by interpreting the cadence (flashing sequence) and colour of the Light Emitting Diode The Light Emitting Diode (LED) is a device that lights up when power is applied to it. Interpreting the LED’s flashing sequence and color, will provide you with the current state of your Merlin Revision A...
  • Page 26 NOTE: WHEN THE MODEM TRANSITIONS FROM ONE STATE TO ANOTHER, THE ACTUAL LED DISPLAY WILL NOT CHANGE IMMEDIATELY, RATHER, IT WILL ONLY CHANGE ONCE THE MODEM HAS CONFIRMED THAT THE NEW STATE IS VALID. FOR EXAMPLE, WHEN THE MODEM IS TAKEN OUT OF A SERVICE AREA IT MIGHT TAKE THE MODEM 10 TO 90 SECONDS TO CONFIRM THAT NO SERVICE IS AVAILABLE AT WHICH TIME THE LED DISPLAY WILL CHANGE STATES ACCORDINGLY.

  • Page 27: Troubleshooting

    TROUBLESHOOTING In This Section • Troubleshooting common problems This section will assist you in resolving common problems that might arise during installation or connecting to the network. Problem 1: Cannot install MobiLink 2 Problem 2: When I run the MobiLink 2 software, I get the message “No Card Detected” what does this mean? Problem 3: When I insert the modem, I get “Unknown_PCMCIA_Manufacturer”...
  • Page 28 Restart MobiLink 2 again, or remove Card, reboot PC and try again or go to step 2 Insert your Novatel Wireless UMTS U630 modem into your PC CARD slot to install the drivers onto your computer. If you have already done so and still receive this error then you must check to see if the drivers have been installed properly.
  • Page 29 WINDOW 2 Expand Modems, Multifunction Adapter and Ports category by clicking on the + sign. See Window 3 WINDOW 3 NOTE: DEVICES HIGHLIGHTED. THEY WILL NOT BE HIGHLIGHTED ON YOUR MACHINE. Revision A...

  • Page 30: Problem: Modem Cannot Read Sim. Led Flashing Red

    Check and see if you have a yellow exclamation mark or red X on any device. If you do, try the following. • Reboot your PC or • Uninstall and reinstall the drivers (Do not have the Merlin plugged in when reinstalling) To Uninstall follow these steps.

  • Page 31: Problem: When I Run Mobilink 2 Software, The Window "Searching For Network" Will Be Displayed Continuously

    1.6 PROBLEM: WHEN I RUN MOBILINK 2 SOFTWARE, THE WINDOW “SEARCHING FOR NETWORK” WILL BE DISPLAYED CONTINUOUSLY POSSIBLE CAUSE: OUT OF UMTS COVERAGE AREA RESOLUTION: RELOCATE TO AN AREA OF COVERAGE. CONTACT YOUR SERVICE PROVIDER FOR DETAILS OF THEIR COVERAGE AREAS. 1.7 PROBLEM: CANNOT BROWSE THE WEB POSSIBLE CAUSE 1: INCORRECT USER NAME, PASSWORD OR ACCESS POINT NAME (APN).
  • Page 32 POSSIBLE CAUSE 3: INCORRECT SERVER SETTINGS RESOLUTION 3: In Internet Explorer go to Tools > Internet Options > Connections In Dial Up and Virtual Private Network Setting double click on 3G Connection – See Window WINDOW 5 Check appropriate boxes if you are using a proxy server. See Window 6 Revision A...
  • Page 33 WINDOW 6 POSSIBLE CAUSE 4: DNS SERVER PROBLEMS RESOLUTION 4: Windows 2000 and XP Click Start > Run and type in Command in the Run Window. A DOS window should open. See Window 7 WINDOW 7 Revision A...
  • Page 34 At the C prompt type in PING www.nvtl.com • Response: Unknown host www.nvtl.com --- Usually faulty DNS. Call your Network Provider • Response: Pinging nvtl.com [216.65.221.49] with 32 bytes of data. DNS ok even if you don’t get reply. Revision A...

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