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Novatel Merlin U630 User Manual

With mobilink 2.0
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U630 USER MANUAL WITH MOBILINK 2.0™
The information contained in this document is subject to change without notice and should not be construed as a
commitment by Novatel Wireless Inc. unless such commitment is expressly given in a covering document.
GU-90023610GU
REVISION 1

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  • Page 1 U630 USER MANUAL WITH MOBILINK 2.0™ The information contained in this document is subject to change without notice and should not be construed as a commitment by Novatel Wireless Inc. unless such commitment is expressly given in a covering document. GU-90023610GU REVISION 1...

  • Page 2: Table Of Contents

    Getting started ... 3 Your UMTS account...3 Your UMTS Merlin ...3 The UMTS package ...3 Getting started ...4 System requirements ...4 Care of your Merlin ...4 Installing MobiLink 2 ...6 1.7.1 Windows 2000 Installation ...6 1.7.2 Windows 2000 detects your UMTS Merlin ...9 1.7.3 Windows XP Installation ...

  • Page 3: Getting Started

    The U630 utilizes the UMTS (Universal Mobile Telecommunications System) Network to connect to the Internet transferring data at rates of 220-320 kbps, and bursts speeds of up to 384kbps. The Merlin U630 runs on Microsoft Windows 2000 and Microsoft Windows XP.

  • Page 4: Getting Started

    Install the MobiLink 2 software, located on the installation CD. Insert SIM card into the UMTS Merlin U630 SIM card slot. Insert into the PC card slot on your PC for Microsoft Windows to detect and configure the UMTS Merlin.
  • Page 5 NOTE: TO REMOVE YOUR MERLIN, YOU MUST EXIT MOBILINK 2, THEN STOP THE MERLIN USING THE PC CARD TRAY ICON LOCATED IN THE BOTTOM-RIGHT CORNER OF YOUR PC. CLICK THE ICON AND SELECT STOP FROM THE DIALOG BOX. ONCE YOUR CARD HAS BEEN STOPPED, PRESS THE PC CARD EJECT BUTTON LOCATED ON YOUR PC AND REMOVE THE CARD COMPLETELY FROM THE PC CARD SLOT.

  • Page 6: Installing Mobilink 2

    1.7 INSTALLING MOBILINK 2 This portion of the guide will instruct you how to install the MobiLink 2 software from the Installation CD. 1.7.1 Windows 2000 Installation Insert the installation CD in the CD drive of your PC. If the auto-run does not start, double-click on the Autorun.exe on the CD. The "Preparing to Install"...
  • Page 7 The “License Agreement” window will appear next. See Figure 2. Read the License Agreement and acknowledge your agreement by selecting “I accept the license agreement”. Then click Next. The "Ready to Install the Program" window will appear. See Figure 3. Click Install.
  • Page 8 The "Installing MobiLink 2" window will appear while MobiLink 2 is being installed. See Figure 4. When the installation is complete, the "InstallShield Wizard Completed" window will appear. See Figure 5. Click Finish. Restart your PC. GU-90023610GU FIGURE 4 FIGURE 5 Revision 1...

  • Page 9: Windows 2000 Detects Your Umts Merlin

    1.7.2 Windows 2000 detects your UMTS Merlin Insert the SIM card into the modem. The SIM card is required to connect to the Network. NOTE: SIM CARD CONTACT POINTS MUST FACE UPWARDS, AND THE ORIENTATION NOTCH MUST BE POSITIONED AS SHOWN IN THE PICTURE. PLEASE SEE SECTION 1.6 ON SIM CARE AND INSERTION Modem Case (top side) PCMCIA Connector Insert the modem into the PC card slot of your PC.
  • Page 10 After the Novatel Wireless Parent driver is installed, a “multifunction device” driver will be installed. Additional drivers installed are, the Novatel Wireless Modem Primary Port and the Novatel Wireless Secondary Port. See Figure 8, 9, 10, and 11. Windows has now detected and installed the drivers for your UMTS Merlin. Proceed to Section 2. GU-90023610GU FIGURE 8 FIGURE 9...

  • Page 11: Windows Xp Installation

    1.7.3 Windows XP Installation Insert the installation CD in the CD drive of your PC. If the auto-run does not start, double-click on the Autorun.exe on the CD. The "Preparing to Install" window will appear as below. Following preparation the "Welcome to the InstallShield Wizard for MobiLink 2" will appear. See Figure 12. Read the information and click Next GU-90023610GU PREPARING TO INSTALL WINDOW...
  • Page 12 The “License Agreement” window will appear next. See Figure 13. Read the License Agreement and acknowledge your agreement by selecting “I accept the terms in the license agreement”. Then click Next. The "Ready to Install the Program" window will appear. See Figure 14. Click Install.
  • Page 13 The "Installing MobiLink 2" window will appear while MobiLink 2 is being installed. See Figure 15. When the installation is complete, the "InstallShield Wizard Completed" window will appear. See Figure 16. Click Finish. Restart your PC. GU-90023610GU FIGURE 15 FIGURE 16 Revision 1...

  • Page 14: Windows Xp Detects Your Modem

    1.7.4 Windows XP detects your modem Insert the SIM card into the modem. This is required to connect to the Network. NOTE: SIM CARD CONTACT POINTS MUST FACE UPWARDS, AND THE ORIENTATION NOTCH MUST BE POSITIONED AS SHOWN IN THE PICTURE. (SEE PICTURE IN SECTION 1.7.2). PLEASE SEE SECTION 1.6 "CARE OF YOUR MERLIN"...
  • Page 15 Windows has now detected and installed the drivers for your UMTS Merlin. Proceed to Section 2. GU-90023610GU FIGURE 21 FIGURE 22 FIGURE 23 Revision 1...

  • Page 16: Mobilink 2

    MOBILINK 2 In This Section • Describing MobiLink 2 Software Suite • Starting MobiLink 2 • MobiLink’s Main Window • Using MobiLink 2 to connect to and disconnect from the Network • MobiLink’s 2 features • Create a data session with MobiLink 2 This section will describe the MobiLink 2 Software Suite, how to use MobiLink 2 to connect to and disconnect from the Network along with the various functions associated with the buttons and the menu.

  • Page 17: Main Display Window

    2.2.1 Main Display Window Mobile Links WWAN, WiFi, Ethernet Connection Status 2.2.2 Main Display Window Description Mobile Links: Mobile View:(select Mobile icon) Connect/Disconnect Button: Signal Strength Indicator: Active Profile Selection: Icon Display will display: WWAN Technology Display: Wi-Fi View:(Select Wi-Fi icon) LAN View: (Select LAN icon) GU-90023610GU MOBILE VIEW...

  • Page 18: Mobilink 2 Buttons

    This is software programmed in the modem. A unique number that identifies your modem on the network SIM Number (a numeric number) Novatel Wireless Merlin U630 UMTS Statistical information about the current connection (See MobiLink's online help for more details)

  • Page 19: Creating A Data Session

    2.2.5 Creating a data session NOTE: PLEASE ENSURE YOU HAVE AN ACTIVE UMTS DATA ACCOUNT WITH A UMTS SERVICE PROVIDER, THE SIM MUST BE ENABLED FOR UMTS AND SMS AS REQUIRED. Double-click on the MobiLink 2 icon process. The MobiLink 2 software will then initialize your UMTS Merlin. See Figure 24. If your SIM is locked you will be prompted for a SIM PIN code/number (originally provided by your Service Provider.
  • Page 20 The Merlin will now search for available networks. See Figure 26. The Merlin will then attempt to "ATTACH" to the network, and if successful, you will see Figure 27. Depending on which technology it was originally set to the LED should blink green for GPRS or blue for UMTS. NOTE: ONCE ATTACHED TO THE NETWORK, YOU CAN CHOOSE AN AVAILABLE PROFILE TO CONNECT TO THE NETWORK FROM THE ACTIVE PROFILE SELECTION MENU (CLICKING ON V SYMBOL) OR CREATE A PROFILE IF NECESSARY.
  • Page 21 Click New. The Profile Wizard Window Step 1 of 3 will appear. See Figure 29. Enter your name of choice for the profile, example, 3G Connection and your APN provided to you by your service provider, example, internet.com. Click Next. The Profile Wizard Window Step 2 of 3 will appear. See Figure 30. Enter the phone number *98# (or network specified phone # if necessary).
  • Page 22 If required enter your Username, Password and Confirm password. Click Finish. You will now see your profile in the profile list. See Figure 32. Click OK. NOTE: MOST EUROPEAN SERVICE PROVIDERS DO NOT REQUIRE A USERNAME AND PASSWORD. LEAVE THESE FIELDS BLANK IF YOUR SERVICE PROVIDER DOES NOT REQUIRE A USERNAME AND PASSWORD You have now created a profile that will appear in the Active Profile Selection Menu.
  • Page 23 Select the available profile or a profile that you created from the Active Profile Menu (clicking on V symbol) See Figure 33 above. Click Connect. Your Merlin will attempt to connect to the network. See Figure 35. Following successful authentication, your Merlin will connect to the network. See Figure 36. To disconnect from the network, click the Disconnect button.

  • Page 24: Sending And Receiving Sms Messages

    SENDING AND RECEIVING SMS MESSAGES In This Section • What is SMS • Use The SMS client in MobiLink 2 to send SMS messages • Use the SMS client in MobiLink 2 to read messages This section will assist you in using the Short Messaging System client in MobiLink 2 3.1 WHAT IS SMS Short Message Service (SMS) is the transmission of short text messages to and from mobile devices.

  • Page 25: Sending Sms Messages

    MobiLink SMS Toolbar Description New SMS/Email Message: Delete: Reply: Forward SMS Mailbox Description Inbox: Outbox: Sent: 3.2.1 Sending SMS Messages Launch the MobiLink 2 application (See section 2.2.5 Creating a data session). After your Merlin has attached to the network (Step 5 of section 2.2.5), the SMS button will become active. See figure 38. SMS CLIENT BUTTON NOTE: AT THIS POINT YOU WILL NOT BE ABLE TO SEND OR RECEIVE DATA (BROWSE WEB OR CHECK...

  • Page 26: Receiving And Reading Sms Messages

    In the To box, type the phone number of each recipient, separating names with a semicolon (;). To add phone numbers from the Address Book, click the To button and then select the phone number. Type your message, and then click Send on the toolbar. 3.2.2 Receiving and Reading SMS Messages Once you are attached to the Network, you are able to receive SMS messages.

  • Page 27: Determine Merlin States

    DETERMINE MERLIN STATES In This Section • Determine the current state of your UMTS Merlin, by interpreting the cadence (flashing sequence) and colour of the Light Emitting Diode The Light Emitting Diode (LED) is a device that lights up when power is applied to it. Interpreting the LED’s flashing sequence and color, will provide you with the current state of your UMTS Merlin.
  • Page 28 NOTE: WHEN THE MODEM TRANSITIONS FROM ONE STATE TO ANOTHER, THE ACTUAL LED DISPLAY WILL NOT CHANGE IMMEDIATELY, RATHER, IT WILL ONLY CHANGE ONCE THE MODEM HAS CONFIRMED THAT THE NEW STATE IS VALID. FOR EXAMPLE, WHEN THE MODEM IS TAKEN OUT OF A SERVICE AREA IT MIGHT TAKE THE MODEM 10 TO 90 SECONDS TO CONFIRM THAT NO SERVICE IS AVAILABLE AT WHICH TIME THE LED DISPLAY WILL CHANGE STATES ACCORDINGLY.

  • Page 29: Troubleshooting

    TROUBLESHOOTING In This Section • Troubleshooting common problems This section will assist you in resolving common problems that might arise during installation or connecting to the network. Problem 1.1: Cannot install MobiLink 2 Problem 1.2: When I run the MobiLink 2 software, I get the message “No Card Detected” what does this mean? Problem 1.3: When I insert the modem, I get “Unknown_PCMCIA_Manufacturer”...

  • Page 30: Cannot Install Mobilink 2

    1.1 CANNOT INSTALL MOBILINK 2 POSSIBLE CAUSE: YOU DON’T HAVE ADMINISTRATIVE PRIVILEGES RESOLUTION: Windows 2000 and XP Talk to your system administrator if applicable Log onto your computer as an administrator, or create an user account with administrator privileges 1.2 PROBLEM: WHEN I RUN THE MOBILINK 2 SOFTWARE, I GET THE MESSAGE “NO CARD DETECTED”...
  • Page 31 Expand Modems, Multifunction Adapter and Ports category by clicking on the + sign. See Window 3 NOTE: DEVICES HIGHLIGHTED. THEY WILL NOT BE HIGHLIGHTED ON YOUR MACHINE. GU-90023610GU WINDOW 2 WINDOW 3 Revision 1...

  • Page 32: Problem: When I Insert The Modem, I Get Unknown_Pcmcia_Manufacturer" Instead Of "Novatel_ Wireless

    Check and see if you have a yellow exclamation mark or red X on any device. If you do, try the following. • Reboot your PC or • Uninstall and reinstall the drivers (Do not have the Merlin plugged in when reinstalling) To Uninstall follow these steps.

  • Page 33: Problem: When I Run Mobilink 2 Software, The Window "Searching For Network" Will Be Displayed Continuously

    1.6 PROBLEM: WHEN I RUN MOBILINK 2 SOFTWARE, THE WINDOW “SEARCHING FOR NETWORK” WILL BE DISPLAYED CONTINUOUSLY POSSIBLE CAUSE 1: OUT OF GSM COVERAGE AREA RESOLUTION: RELOCATE TO AN AREA OF COVERAGE. CONTACT YOUR SERVICE PROVIDER FOR DETAILS OF THEIR COVERAGE AREAS. POSSIBLE CAUSE 2: CONFIGURATION SET TO MANUAL NETWORK SELECTION RESOLUTION: CHANGE BACK TO AUTOMATIC 1.7 PROBLEM: CANNOT CONNECT TO NETWORK...
  • Page 34 Check appropriate boxes if you are using a proxy server. See Window 6 POSSIBLE CAUSE 4: DNS SERVER PROBLEMS RESOLUTION 4: Windows 2000 and XP Click Start > Run and type in Command in the Run Window. A DOS window should open. See Window 7 GU-90023610GU WINDOW 5 WINDOW 6...
  • Page 35 At the C prompt type in PING • Response: Unknown host www.nvtl.com --- Usually faulty DNS. Call your Network Provider • Response: Pinging nvtl.com [216.65.221.49] with 32 bytes of data. --- DNS ok even if you don’t get reply from ping. GU-90023610GU WINDOW 7 www.nvtl.com...

  • Page 36: Product Specification

    PRODUCT SPECIFICATION In This Section • Technical and Environmental Specifications 6.1 TECHNICAL SPECIFICATION This section outlines the technical and environmental specifications of your Merlin U630 Name: Model: Approvals: Dimensions: Wireless Network – Dual Mode: PC Card Standard: Technology: Band Designation:...

  • Page 37: Environmental Specification

    6.1.1 Environmental specification Operating Temperature Storage Temperature Relative Humidity Vibration GU-90023610GU 0° Celsius to+55° Celsius -20° Celsius to +65° Celsius 95% maximum – Non Condensing 147 m/s (15Gpeak) 10hz-2000hz Revision 1...

  • Page 38: Safety And Regulations

    Novatel Wireless or its partners will not be held responsible for damages of any kind resulting from the delays or errors in data transmitted or received with the Merlin U630, or failure of the Merlin U630 to transmit or receive such data 7.2 SAFETY HAZARDS...

  • Page 39: Regulatory Notices

    Near Medical and life support equipment Do not operate your modem in any area where medical equipment, life support equipment, or near any equipment that may be susceptible to any form of radio interference. In such areas, the host communications device must be turned off. The modem may transmit signals that could interfere with this equipment.
  • Page 40 R&TTE REQUIREMENT DESCIPLINE Article 3.1(a) Health Article 3.1(a) Safety Article 3.1(b) Article 3.2 Spectrum ICNRP 1998 International Commission on Non-Ionizing Radiation Protection ETSI EN 60950 Safety of Information Technology Equipment ETSI EN 301 489-01 Electromagnetic compatibility and Radio Spectrum Matters (ERM) Electromagnetic Compatibility (EMC) standard for radio equipment and services.
  • Page 41 FEDERAL COMMUNICATIONS COMMISSION NOTICE (FCC -- UNITED STATES) Electronic devices, including computers and wireless modems, generate RF energy incidental to their intended function and are therefore subject to FCC rules and regulations. This equipment has been tested to, and found to be within the acceptable limits for a Class B digital device, pursuant to part 15 of the FCC Rules.

  • Page 42: Appendix A

    APPENDIX A 8.1 UNLOCKING A SIMLOCKED MODEM WITH MOBILINK 2 The term SIMLOCK is often used by the industry when a modem/data card is configured for use only with SIMs of a particular carrier. Technically speaking, when a modem/data card is SIMLOCKED it is actually NETWORK LOCKED.
  • Page 43 After approximately 30 seconds MobiLink will request that you enter the SIM PIN again. As in step 2 . See Figure 41 above. Enter PIN code in the box and click OK. After a little while the Modem/data card should start searching for available networks. At this point you have successfully unlocked the modem/data card.
  • Page 44 DOCUMENT CONTROL GU-90023610GU REVISION CONTROL Revision Number Revision History Rev 1 Initial Release Revision 1...

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