Page 1 Novatel Wireless Merlin™ EX720 www.sprint.com © 2007 Sprint Nextel. All rights reserved. No reproduction in whole or in part without prior written approval. SPRINT, the “Going Forward” logo, and other trademarks are trademarks of Sprint Nextel. Part No: 90024943 Rev. 1.0...
Page 3: Table Of Contents
Table of Contents Welcome to Sprint ....... . .i Introduction ........ii Section 1: Sprint Mobile Broadband Express Card Basics 1 1A.
Page 4 Menu Item Details ......... 44 Settings .
Page 5: Welcome To Sprint
Welcome to Sprint We are committed to bringing you the best wireless technology available, and we built our network right from the start, so no matter where you are on the Sprint National Network, all your services will work the same. When it comes to mobile connectivity, the Sprint Mobile Broadband Express Card offers more freedom than ever before.
Page 6: Introduction
Introduction This User Guide introduces you to Sprint service and all the features of your new Sprint Mobile Broadband Express Card. The guide is divided into five sections: Section 1: Sprint Mobile Broadband Express Card Basics Section 2: Installing the Sprint Mobile Broadband Express Card Section 3: Sprint Power Vision Section 4: Technical Specifications and Regulatory Information Section 5: Safety and Terms &...
Page 7: Section 1: Sprint Mobile Broadband Express Card Basics
Section 1 Sprint Mobile Broadband Express Card Basics...
Page 9: Introducing The Sprint Mobile Broadband Express Card
Introducing the Sprint Mobile Broadband Express Card In This Section Your Sprint Mobile Broadband Express Card CDMA Networks Express Card Broadband Wireless Modem Package Contents About This Guide This section introduces the basic features and functions of your Sprint Mobile Broadband Express Card, the materials included with your card, and an overview of the sections in this User Guide.
Page 10: Your Sprint Mobile Broadband Express Card
Your Sprint Mobile Broadband Express Card Your Sprint Mobile Broadband Express Card connects to an Express Card slot and functions as a wireless network EVDO device. This card allows you to: Access your company network. Send and receive email. Access the Internet. Access real-time visual maps, get driving directions, perform local business searches, and find nearby ATMs, gas stations, and restaurants even when you are...
Page 11: Express Card Broadband Wireless Modem
email attachments easily and access online information when and where you need it most. The card runs on most current Windows-compatible laptop or desktop computers that have an Express Card slot, and it provides data transmission of up to 2.4 megabits per second (Mbps) (average speed of 300-800 kbps before bandwidth optimization).
Page 12 to launch an extranet client after you connect to the CDMA network. Tip: To optimize your settings for faster speeds and data conservation when accessing your company network, work in “Offline”mode and synchronize periodically to send and receive company email. Do not use the Preview Pane, and save or drag and drop attachments to a desktop folder before opening them (rather than double-clicking them in the email).
Page 13: Package Contents
Package Contents Your Sprint Mobile Broadband Express Card package contains the following components: Sprint Mobile Broadband Express Card by Novatel Wireless Merlin EX720 A Guide to Using Your Sprint Mobile Broadband Express Card Sprint Connection Manager About This Guide This User Guide is designed to provide you with all the information you need to install and use your Sprint Mobile Broadband Express Card.
Page 15: Getting Started With Your Sprint Mobile Broadband
Getting Started With Your Sprint Mobile Broadband Express Card In This Section Getting Started The Sprint Mobile Broadband Express Card Software Activating and Using Sprint Service Care and Maintenance This section outlines the basics of getting started with your Sprint Mobile Broadband Express Card, including installing the Sprint Connection Manager Software and activating your account.
Page 16: Getting Started
Getting Started Before you can begin using your Sprint Mobile Broadband Express Card, you must first: Install the Sprint Connection Manager Software, including the Sprint Mobile Broadband Express Card driver software. Activate your Sprint account (unless the Express Card has been preactivated). Configure the Sprint Mobile Broadband Express Card to use your account.
Page 17: Activating And Using Sprint Service
Activating and Using Sprint Service Before using your Sprint Mobile Broadband Express Card, you must first set up your Sprint wireless network account. Call Sprint Customer Service If you will be using your Sprint Mobile Broadband Express Card primarily for business purposes, call 1-888-788-4727. If your card is intended primarily for personal use, call 1-888-715-4588.
Page 18: Care And Maintenance
Unless your card has been preactivated, the Sprint Connection Manager Software application will automatically detect that no account has been configured when you run it for the first time. The Sprint Activation Wizard will then start and guide you through the activation and configuration process.
Page 19: Section 2: Installing The Sprint Mobile Broadband Express Card
Section 2 Installing the Sprint Mobile Broadband Express Card...
Page 21: Installing The Sprint Mobile Broadband Express Card
Installing the Sprint Mobile Broadband Express Card Getting Started Installing the Sprint Connection Manager Software Inserting and Removing the Sprint Mobile Broadband Express Card Activating Your Sprint Mobile Broadband Express Card This section guides you through the steps necessary to install your Sprint Mobile Broadband Express Card and make it operational on your computer.
Page 22: Getting Started
Getting Started Before you can use your Sprint Mobile Broadband Express Card, you must: Install the Sprint Connection Manager Software, located on the installation CD, onto your computer. Note: Before installing your new software, delete or uninstall any previously existing modem or dialer software from your system.
Page 23: System Requirements
System Requirements The Sprint Mobile Broadband Express Card is supported on the following operating systems: Windows® 2000 Windows® XP To install and run the Sprint Mobile Broadband Express Card and accompanying Sprint Connection Manager Software, your system requires these minimum resources: Card Slots Communications Ports...
Page 24: Installing The Sprint Connection Manager Software
Installing the Sprint Connection Manager Software Follow the instructions below to install the Sprint Connection Manager Software from the installation CD. This process requires you to restart your computer at the end of the installation; therefore, we recommend that you quit all open applications before you begin installation.
Page 25 Click Restart or Finish to complete installation of the Sprint Connection Manager. Once the installation procedure is complete and you have rebooted your computer (either automatically or manually), launch Sprint Connection Manager by clicking the Sprint Mobile Broadband (Novatel Wireless) desktop icon. The Sprint Connection Manager starts and the Insert your device...
Page 26: Firmware Updates
Windows detects the new hardware (Sprint Mobile Broadband Express Card) and installs the necessary drivers. The Add New Hardware Wizard or Found New Hardware Wizard starts, depending on your operating system. (For additional information about driver installation, See “Reinstalling the Sprint Mobile Broadband Express Card Driver”...
Page 27: Inserting And Removing The Sprint Mobile Broadband
five minutes. You may stop the installation at any time by clicking Cancel. Caution: Do not remove the card from your computer until the installation process is complete. Interrupting this process may cause permanent damage to your card. Once the firmware has been successfully downloaded, a confirmation screen appears.
Page 28 Note: The card should fit snugly, but you should be able to insert or remove it easily from your computer’s Express Card slot or card bay. A portion of the card (the black section) will remain outside the Express Card slot or card bay. This section contains the card’s antenna and the LED (light emitting diode).
Page 29 Removing the Sprint Mobile Broadband Express Card Close the Sprint Connection Manager program if it is running. There are three ways to close the program: Click the close icon on the interface. – or – Right-click the Sprint Connection Manager system tray icon and select Exit from the menu.
Page 30: Express Card
Remove the card from your computer’s Express Card slot by gripping the card on both sides and pulling straight out to avoid damaging the modem’s antenna. Activating Your Sprint Mobile Broadband Express Card The final step to making your card operational is configuring it to use your account.
Page 31 Inform your Sprint Customer Service Specialist that you are activating a Sprint Mobile Broadband Express Card by Novatel Wireless, Inc. (Merlin EX720). During this call, Sprint Customer Service will help you choose a service plan and guide you through the activation process.
Page 32 A confirmation screen appears. Verify that your phone number (MDN) and MSID (IMSI_S) are correct. Be sure to write these numbers down for future reference. Click Yes to continue. You have now successfully completed the activation process. Click Finish to exit the Sprint Activation Wizard. Note: You may manually access the Activation Wizard from the Sprint Connection Manager.
Page 33: Sprint Connection Manager Software
Sprint Connection Manager Software In This Section The Sprint Connection Manager Software The Sprint Connection Manager Software Window System Tray Icons Establishing and Terminating Connections Sprint Connection Manager Software Menu Options and Settings This chapter outlines the Sprint Connection Manager Software interface for your computer including the components of the main window, button usage, system tray icons, and more.
Page 34: The Sprint Connection Manager Software
The Sprint Connection Manager Software The Sprint Connection Manager Software allows you to manage and monitor the connection between your Sprint Mobile Broadband Express Card and the network. Use the software to: Determine your signal strength, roaming status, connection availability, and other network parameters. Initiate data calls.
Page 35 To launch the Sprint Connection Manager Software: Double-click the Sprint Mobile Broadband (Novatel Wireless) desktop icon on your desktop. – or – Select Start > Programs > Sprint > Novatel Wireless > Sprint Mobile Broadband (Novatel Wireless). Depending on your settings in the Options window, the software starts automatically anytime you insert the Sprint Mobile Broadband Express Card.
Page 36: The Sprint Connection Manager Software Window
The Sprint Connection Manager Software Window The Sprint Connection Manager Software features its own Custom Main Interface (CMI) window. It includes the following components: A Menu button in the upper-left corner Minimize and Close buttons in the upper-right corner A message area (the left portion of the display) An indicator area (to the immediate right of the message area) A button (“GO”) used to establish or cancel a connection...
Page 37 About the Interface The following application functions are available within the main window of the Sprint Connection Manager Software: Close: Closes the interface and exits the software. Go: Initiates a connection. Stop: Ends or cancels a connection. Minimize: Minimizes the interface to System Tray Mode. Menu: Provides access to tools and options settings.
Page 38 The Menu Button Clicking the Menu button, located in the upper-left corner of the interface, provides access to the Sprint Connection Manager Software menu. Some menu options will remain inactive or unavailable if a connection has not been established. Once a connection is made, the options will become active.
Page 39 The Minimize and Close Buttons The Minimize button closes the window but leaves the program running. When the program is minimized, its icon in the system tray can be used to determine the card status. (See “System Tray Icons” on page 38.) Once minimized, you can redisplay the program by double-clicking the desktop shortcut or launching the card software from the Start menu.
Page 40: Connection Status
Connection Status The Sprint Connection Manager Software interface provides information about your current connection status. Other messages may appear as a result of customized options. Insert your Device... If the Sprint Connection Manager Software fails to detect your card, the message “Insert your Device...” is displayed. In this state, the GO button is disabled (grayed out) to indicate it cannot be engaged.
Page 41 Connecting In this state, Sprint Connection Manager is attempting to make a connection. During this action, the display will progress from “Connecting” to “Authenticating,” to “Authenticated.” The signal strength icon is visible and the GO button changes to Stop. If you attempt to establish a Sprint Vision connection that requires a password, a dialog box appears.
Page 42: Indicator Area
Indicator Area The indicator area displays icons that help you keep track of your signal strength and roaming status, notify you when you receive messages, and indicate whether certain options or features are enabled. The following table lists the indicator area icons and explains the significance of each icon.
Page 43 The GO Button The GO button is used to establish and cancel a connection. The text on the button changes during different connection stages. GO – Ready to establish a connection. Click the button to start a connection. Stop – Once a connection is established, the Go button changes to read Stop.
Page 44: System Tray Icons
System Tray Icons The Sprint Connection Manager Software displays an icon in the system tray (which is usually located in the lower-right portion of the display screen on your computer). The system tray icon indicates your connection status. Meaning Icon Connecting - Sprint Mobile Broadband Express Card ready for connection or currently making a connection.
Page 45: Establishing And Terminating Connections
Establishing and Terminating Connections The Sprint Connection Manager Software interface can be used to establish and terminate connections with the Sprint Mobile Broadband Express Card by simply clicking the GO or Stop buttons. Sprint Connection Manager Software Menu Options and Settings Click the Menu button, located at the upper left of the interface (see page 29), to launch the Sprint Connection Manager menu.
Page 47: Menu Options
Menu Options In This Section Overview of Menu Items Menu Item Details Settings The Sprint Connection Manager’s primary menu options allow you to manage your card’s connections and settings. This chapter provides an overview and brief description of each of the options available under the Menu drop-down list.
Page 48: Overview Of Menu Items
Overview of Menu Items To display the Sprint Connection Manager’s primary menu, click the Menu button at the top left corner of the interface. The table on the following page outlines various menu items and provides a brief description of the items and links to more detailed information.
Page 49 Menu Item Alert Log Connection History Device Info & Diagnostics Location & Search Services Software Updates Links Help About Sprint Connection Manager Section 2C: Menu Options Menu Items Description View information on device errors or failures by date/time, alert, connection name, and type. View information on data connections by date/time, type, and duration.
Page 50: Menu Item Details
Settings Exit Menu Item Details Alert Log The Alert Log provides a record of all alerts that have been generated while establishing and maintaining your connections and settings. You can use the Alert Log to help isolate and resolve connection issues. To display the Alert Log: Select Menu >...
Page 51 To display the Connection History: Select Menu > Connection History. For each message, the Connection History displays: The date and time the connection was initiated. The phone number dialed for data connections. The type of connection. The duration of the connection. Deleting Records To delete all records in the Connection History: From the Connection History window, click Clear.
Page 52 To access the Device Info & Diagnostics menu: Select Menu > Device Info & Diagnostics. To view information about your system, including installed files: Click the System Information button. Information obtained from the System Information sections can be used to create a report, which can be saved and then sent via email to a Sprint Customer Service Representative to help them in troubleshooting your notebook.
Page 53 The Privacy Consent Agreement screen appears (if this option is enabled or turned on). Please read the Privacy Consent Agreement carefully and select Accept to agree to the Privacy Consent Agreement terms or Do Not Accept to cancel the service. Note: If you do not wish to see the Privacy Consent Agreement, select the Do not show again check box.
Page 54 measurements of signals from nearby cellular base stations (towers) and reports the time/distance readings back to the network, which are then used to triangulate an approximate location of the card. In general, at least three surrounding base stations are required to get an optimal position fix. Note: AFLT accuracy is limited by the geometry of the cell towers surrounding the card requesting location information.
Page 55 Location-Based Service (LBS) Information Your exact latitude and longitude coordinates are shown in the box above the Sprint NEXTEL Logo along with the time service was acquired. Section 2C: Menu Options...
Page 56: Software Updates
Sprint Nextel Location & Search menu options The Sprint Nextel Location & Search menu gives you the following options to choose from: Find Nearest To search for specific information you can type directly in the Find Nearest search box. Enter your search term and click Go.
Page 57 To check for software updates: Select Menu > Software Updates > Check Now. To enable or disable automatic monthly checks: Select Menu > Software Updates > Check for updates once a month. A check mark next to the option indicates that it is enabled. Click OK to save changes and exit the Software Updates dialog box.
Page 58: Settings
Settings The Settings window from the Menu allows you to configure the Sprint Connection Manager Software to suit your preferences. In the Settings window you can: Enable and disable several features, including Window Always on Top and Connection History, set program launch and customize connection settings.
Page 59: Settings Window
Settings Window The Settings window contains three options: General Sprint Location Services Sprint Vision - Novatel Wireless or Sprint Data Link (depending on the type of connection). General To display the General settings options, select Menu > Settings > General. Then you can customize your Sprint Connection Manager by selecting the following options: Play Sound Effects –...
Page 60: Sprint Location Services Settings
Sprint Location Services Settings To customize your Sprint Location Services settings, select Menu > Settings > Sprint Location Services, and then select from the following menu options: Enable Location On Device – Select this check box to have the location on your card enabled upon a successful connection to the Sprint network.
Page 61 Sprint Location Services Dialog Box Mapping and Search Service The Mapping & Search Service section is used to set your connection preferences or service settings. You can select to connect to Microsoft Live, Map Quest, Yahoo! Maps, or Google Maps. This section lets you choose from the following options: Microsoft Live –...
Page 62 Map Quest – Select the Map Quest option to have Sprint Connection Manager connect to only MapQuest. You can disable MapQuest at any time if you are not connected to any network by selecting another option. Yahoo! Maps – Select the Yahoo! Maps option to have Sprint Connection Manager connect to only Yahoo! Maps.
Page 63 Location-Based Service Limitations You are allowed only one location fix per hour while indoors. Location mobility is not fully supported in this release. Please note the following: You must be in Sprint coverage area in order to obtain a location fix while indoors. You must also be connected to the Sprint Mobile Broadband network in order to acquire a location fix while indoors.
Page 64 GPS Testing You can perform GPS preconnection tests before you connect to the Sprint network. Your card’s GPS receiver must be locked on to at least three orbiting satellites to calculate a 2D position (latitude and longitude) and track movement. When it is locked on to four or more satellites, the GPS receiver can determine your 3D position (latitude, longitude, and elevation).
Page 65 Sprint Settings To customize your Sprint Vision - Novatel Wireless settings or Sprint Data Link settings, select Menu > Settings > Sprint PCS (connection name), and then select from the following menu options: Always Show Welcome Screen – Select this check box to have a welcome screen appear upon a successful connection to the network.
Page 66 Note: The first time you enable the Network Adapter (NDIS) mode, Windows will automatically install the network drivers for the Sprint Mobile Broadband Express Card - Novatel Wireless EV-DO Network Adapter. Once Windows detects the new hardware, a “Found New Hardware” pop-up message will appear in your system tray followed by the “Ready to Use”...
Page 67 connection Sprint Connection Manager will search for only 1xRTT networks. Note: Sprint Connection Manager will always try to connect to a Sprint CDMA 1xEV-DO network first before attempting to connect to a 1xRTT network. 1xEV-DO networks always have priority. If a 1xEV-DO network is unavailable then Sprint Connection Manager will search for a available 1xRTT network.
Page 68 The Roaming section gives you the following options to choose from: Sprint: Select the Sprint option to direct the Sprint Mobile Broadband Express Card not to roam. If this option is selected, you will not be able to roam off the Sprint network.
Page 69 Enabling and Disabling Roam Guard Check the Roam Guard box to have Sprint Connection Manager notify you each time you make a connection and roam outside the network. Each time you roam, the following message will appear: “Outgoing or Incoming Roaming Data detected, roaming rates may apply.”...
Page 70 Applying your Roaming Preference Click OK or Apply on the Settings dialog box to reset your card. When you apply your roaming preference the following dialog will appear: “Roaming setting was changed successfully. Please wait while modem is reset for the changes to take effect.” Click OK to close the dialog box.
Page 71 Mobile Broadband Express Card phone number. (See the “Tip” on page 66.) To enable the lock feature: Click the Locked/Unlocked Icon located in the Detail Drawer of the Sprint Connection Manager interface. The Enter User Lock Code window appears. Enter your lock code and click OK. Section 2C: Menu Options...
Page 72 Tip: Your default lock code is the last four digits of your Express Card’s phone number. If you can’t recall your Express Card’s phone number, go to Menu > Device Info and Diagnostics or call Sprint Customer Service at 1-888-211-4PCS (4727). To change your lock code: Select Menu >...
Page 73: Troubleshooting Tips
Troubleshooting Tips In This Section Problem Causes and Suggestions Reinstalling the Sprint Mobile Broadband Express Card Driver Resolving Resource Conflicts Additional Troubleshooting Tools This section provides assistance in diagnosing and solving many common problems you may experience while using your Sprint Mobile Broadband Express Card and Sprint Connection Manager Software with your computer.
Page 74: Problem Causes And Suggestions
Problem Causes and Suggestions When properly installed, the Sprint Mobile Broadband Express Card is a highly reliable product. Most problems are caused by one of these issues: The wrong driver has been installed. System resources required by the Express Card are being used by other devices.
Page 75 Error: Splash Screen is Frozen The splash screen of the Sprint Connection Manager Software is frozen. Possible Causes You may have a resource conflict. Error: Not in Service The Sprint Connection Manager Software interface displays the message, “Not in Service.” Possible Causes Inadequate signal strength may occur for either of these reasons:...
Page 76: Reinstalling The Sprint Mobile Broadband Express Card Driver
Error: Connection Gets Dropped When attempting a data connection with Sprint Connection Manager, the connection gets dropped as soon as it is established. (The status goes from “Connecting” and “Connected” back to “Click ‘GO’ to Connect.”) Possible Causes The connection settings are not correct.
Page 77 Windows® 2000 To verify that the correct driver is installed: Locate the existing driver. Update the driver. To locate the driver: Close all Windows programs and open the Control Panel by selecting Start > Settings > Control Panel. Double-click the System icon. Click the Hardware tab.
Page 78 Card by observing which entries are affected when you disconnect and reconnect the card, or by disabling Network Adapter (NDIS). (See “Novatel Wireless Network Adapter (NDIS)” on page 59.) Updating the Driver If the installation CD is not already in your CD-ROM drive, insert it.
Page 79 Windows® XP To verify that the correct driver is installed: Uninstall the existing driver. Install the Windows XP driver from the Sprint Mobile Broadband Express Card installation CD. To uninstall the existing driver: Open the Control Panel by selecting Start > Control Panel. If “Pick a Category”...
Page 80 to disappear from the list. Reinsert the card again to cause the driver listing to reappear. You can identify the entries for the Sprint Mobile Broadband Express Card by observing which entries are affected when you remove and replace the card, or by disabling Network Adapter (NDIS).
Page 81 Installing the Windows XP Sprint Mobile Broadband Express Card Driver If the installation CD is not already in your CD-ROM drive, insert it. If the CD start-up menu appears, use the exit option in the lower-left corner of the screen to exit the menu. Remove and replace the Sprint Mobile Broadband Express Card to launch the Found New Hardware Wizard.
Page 82: Resolving Resource Conflicts
Resolving Resource Conflicts Note: You must have your Sprint Mobile Broadband Express Card installation CD to complete this procedure. The Sprint Mobile Broadband Express Card requires these system resources: 1 IRQ. 4096 bytes of I/O space. 2 available communications ports (one modem, one serial).
Page 83 Locate the device that you want to disable: If you want to disable an internal modem, expand the Modem tree by clicking the “+” sign to its left. If you want to disable an infrared device, expand the Infrared Devices tree by clicking the “+” sign to its left. If you want to disable a network card, expand the Network Adapters tree by clicking the “+”...
Page 84: Additional Troubleshooting Tools
Additional Troubleshooting Tools Connection History Connection History provides you with a detailed record of the connections established using your Sprint Mobile Broadband Express Card. Since Connection History allows you to sort records by connection name, you can easily distinguish between personal and business usage. You can also save any of the messages on the Connection History screen to a log file that you can print out for your record.
Page 85: Alert Log
Alert Log The Alert Log provides a record of all alerts that have been received while establishing and maintaining your connections. You can use the Alert Log to help isolate and resolve connection issues. Accessing the Alert Log Select Menu > Alert Log from the Sprint Connection Manager Software interface.
Page 86 About Device Info & Diagnostics The Device Info & Diagnostics dialog box allows you to select a number of ways to troubleshoot or obtain more information about your Sprint Mobile Broadband Express Card. The tests automatically run when the window opens. To view your system parameters, including installed files: Click the System Information button.
Page 87: Section 3: Sprint Power Vision
Section 3 Sprint Power Vision...
Page 89: Sprint Power Vision
Sprint Power Vision In This Section Sprint Power Vision FAQs Sprint Power Vision brings you clarity you can see and hear, with enhanced, always-on advanced multimedia services like email and Web browsing that are easy to learn and simple to use. This rich, colorful graphic experience is a revolutionary way to look at wireless communications.
Page 90: Web
Accessing the Web To access the Web: Start Sprint Connection Manager by double-clicking the icon on your desktop. Click GO to launch your Sprint Power Vision connection. Once your Sprint Power Vision connection is established, you may start your browser application (for example, Internet Explorer or Netscape Navigator).
Page 91: Sprint Power Vision Faqs
Sprint Power Vision FAQs How will I know when my Express Card is ready for Sprint Power Vision service? Your user name (for example, displayed on the Sprint Connection Manager display screen. How do I sign in for the first time? You are automatically signed in to Sprint Power Vision services when you launch Sprint Connection Manager.
Page 92 How can I optimize my settings to achieve faster speeds and send and receive less data while dialing into my company network? For optimized results, work in “Offline” mode and synchronize periodically to send and receive company email. Also, save attachments or drag them into desktop folders before opening them (rather than double-clicking them in the email).
Page 93: Section 4: Technical Specifications And Regulatory Information
Section 4 Technical Specifications and Regulatory Information...
Page 95: Technical Specifications
Technical Specifications In This Section Environmental Specifications Mechanical Specifications Software Specifications Transmitter Specifications Receiver Specifications Hardware Specifications Miscellaneous This section outlines the environmental and technical specifications for your new Sprint Mobile Broadband Express Card. Section 4A: Technical Specifications S e c t i o n 4 A...
Page 96: Environmental Specifications
Environmental Specifications Operating temperature Storage temperature Humidity Vibration Stability Drop Mechanical Specifications Dimensions (W x D x H) Weight Battery Pack Antenna 0° C to +55° C (32°F to 131° F) -20° C to +65° C (-4° F to 149° F) 5% to 90% over operating temperature 5 Hz to 500 Hz, 0.1 octave/second...
Page 97: Software Specifications
Software Specifications CDMA specification Data service SMS (IS-637) IOTA OTAPA (IS-683A) PRL (preferred roaming list) Authentication Mobile IP WNP (wireless number portability) Transmitter Specifications Type of multiplexing Normal output power TX Max power Frequency range Frequency stability Bandwidth Occupied bandwidth Modulation method Waveform quality Conducted spurious emission...
Page 98: Receiver Specifications
Receiver Specifications Type of receiving Frequency range Bandwidth Occupied bandwidth Modulation method Receiver sensitivity Inter-modulation spurious response attenuation Common RF impedance Hardware Specifications Interface type Common air interface Channel spacing Chipset Transmitting (max. data rate) Supply voltage Battery Charger (charging time) Current consumption Sleep/idle Average in-use...
Page 99: Miscellaneous
Miscellaneous Certification & Approval Section 4A: Technical Specifications FCC (parts 2, 22, & 24, SAR), UL, CDG, etc.
Page 101: Regulatory Information
Regulatory Information In This Section Regulatory Notices WARNING (EMI) – United States FCC Information WARNING (EMI) – Canada This section outlines important regulatory notices concerning your new Sprint Mobile Broadband Express Card. Section 4B: Regulatory Information Sec tion 4B...
Page 102: Regulatory Notices
Regulatory Notices This device is compliant with Parts 2, 22, and 24 of the FCC Rules. Operation of this device is subject to the following two conditions: This device may not cause harmful interference, and This device must accept any interference received, including interference that may cause undesirable operations.
Page 103 WARNING (EMI) – United States FCC Information This equipment has been tested and found to comply with the limits pursuant to Parts 2, 22, and 24 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in an appropriate installation.
Page 104 in subparagraph (c)(1)(ii) of Defense Federal Acquisitions Regulations (DFARs) Section 252.227-7013 for Department of Defense contracts, and as set forth in Federal Acquisitions Regulations (FARs) Section 52.227-19 for civilian agency contracts or any successor regulations. If further government regulations apply, it is your responsibility to ensure compliance with such regulations.
Page 105: Section 5: Safety And Terms & Conditions
Section 5 Safety and Terms & Conditions...
Page 107: Safety And Notices
Safety and Notices In This Section Important Notice Safety and Hazards This section outlines important liability and safety guidelines concerning your new Sprint Mobile Broadband Express Card. Section 5A: Safety and Notices S e c t i o n 5 A...
Page 108: Important Notice
Important Notice Because of the nature of wireless communications, transmission and reception of data can never be guaranteed. Data may be delayed, corrupted (i.e., have errors), or be totally lost. Although significant delays or losses of data are rare when wireless devices such as the Sprint Mobile Broadband Express Card are used in a normal manner with a well- constructed network, they should not be used in situations where failure to transmit or receive data could result in...
Page 109: Safety And Hazards
Safety and Hazards Do not operate the Sprint Mobile Broadband Express Card in areas where blasting is in progress, where explosive atmospheres may be present, near medical equipment, life support equipment, or any equipment which may be susceptible to any form of radio interference.
Page 111: Terms And Conditions
Terms and Conditions In This Section Subscriber Agreement: General Terms and Conditions of Service Novatel Wireless Limited Warranty and Liability This section contains the terms and conditions of service for your new Sprint Mobile Broadband Express Card. Section 5B: Terms and Conditions Sec tion 5B...
Page 112: Subscriber Agreement
Subscriber Agreement General Terms and Conditions of Service Para solicitar esta literatura en español, por favor contactar a 1-800-777-4681. Please note these terms may not be the most current version. A current version of the terms is available at our Web site or upon request.
Page 113 typically those you can access online (for example, picture/video Services, online forums, etc.). Additional terms will also apply if you activate Services as part of a bundle with another company’s services (for example, cable services, home phone services, etc.). The additional terms for bundled Services may either modify or replace certain provisions in these Ts&Cs, including terms relating to activation, invoicing/payment, and disputing charges.
Page 114 each line of Service that you terminate early (i.e., prior to satisfying the Term Commitment) or for each line of Service that we terminate early for good reason (for example, violating the payment or other terms of the Agreement). Early Termination Fees are a part of our rates.
Page 115 materially affected without incurring an Early Termination Fee only if you: (a) call us within 30 days after the effective date of the change; and (b) specifically advise us that you wish to cancel Services because of a material change to the Agreement that we have made. If you do not cancel Service within 30 days of the change, an Early Termination Fee will apply if you terminate Services before the end of any applicable Term Commitment.
Page 116 prorate charges to the date of termination and you won’t receive a credit or refund for any unused Services. Except as provided above, you must also pay us an Early Termination Fee for each line of Service that you terminate early. Credit Checks &...
Page 117 Deposits & Returning Deposits We may at any time require a deposit, as a guarantee of payment, for you to establish or maintain Service (“Deposit”). By providing us a Deposit, you grant us a security interest for all current or future amounts owed to us.
Page 118 designed exclusively for use on our network and in other coverage areas we make available to you. It will not accept wireless service from another carrier. Except for any legal right you may have to port/transfer your phone number to another carrier, you have no and cannot gain any (for example, through publication, use, etc.) proprietary, ownership or other rights to any phone number,...
Page 119 depend on your Device’s ability to acquire satellite signals (typically not available indoors) and network coverage. Roaming “Roaming” typically refers to coverage on another carrier’s network that we make available to you based on our agreements with other carriers. These agreements may change from time to time and roaming coverage is subject to change.
Page 120 storage for Data Content you have purchased, we may delete the Data Content with notice or place restrictions/limits on the use of storage areas. You may not be able to make or receive voice calls while using data Services. Specific Terms & Restrictions On Using Data Services In addition to the rules for using all of our other Services, unless specifically authorized by us, you can’t use our data Services: (1) to stream movies, music, videos or any other...
Page 121 referred to during the sales transaction, in our marketing materials, and in confirmation materials we may send to you. How We Calculate Your Charges For Billing Purposes Regular Voice Calls: We round up partial minutes of use to the next full minute.
Page 122 megabyte. Bytes are rounded up to kilobytes, so you will be charged at least 1 KB for each data usage session (“data session”). Rounding occurs at the end of each data session, and sometimes during a data session. Depending on your data Services, usage may be charged against an allowance or on a fixed price per KB.
Page 123 also include other important notices (for example, changes to this Agreement, to your Service, legal notices, etc.). Your paper bill may not include individual call detail. Your call detail is available online. Paper bills with call detail may be subject to an additional charge. If you choose internet billing, you will not receive paper bills.
Page 124 taxes or government mandated charges; they’re charges we choose to collect from you. Surcharges are subject to change, sometimes on a monthly or quarterly basis. Examples of Surcharges include, but are not limited to: Universal Service Fund, E911, Federal Programs Cost Recovery, Federal Wireless Number Pooling and Portability, and gross receipts charges.
Page 125 equipment, see our Acceptable Use Policy and Visitor Agreement at our Web site. Your Privacy You agree to the terms of our Privacy Policy, available at our Web site, when you use our Services. This policy may change from time to time, so review this policy with regularity and care. Among other things, the policy includes important information on what information we collect about you, how we use that information, and with whom we share that information (for example, to...
Page 126 911 Or Other Emergency Calls Public Safety Officials advise that when making 911 or other emergency calls, you should always be prepared to provide your location information. Unlike traditional whirling phones, depending on a number of factors (e.g., whether your Device is GPS enabled, where you are, whether local emergency service providers have upgraded their equipment, etc.), 911 operators may not know your phone number, your location or...
Page 127 INFRINGEMENT OR FITNESS FOR A PARTICULAR PURPOSE CONCERNING YOUR SERVICES (INCLUDING YOUR DEVICE). WE DON’T PROMISE UNINTERRUPTED OR ERROR-FREE SERVICES AND DON’T AUTHORIZE ANYONE TO MAKE WARRANTIES ON OUR BEHALF. You Agree We Are Not Responsible For Certain Problems You agree that neither we nor our vendors, suppliers or licensors are responsible for any damages resulting from: (a) anything done or not done by someone else;...
Page 128 LOSS OF BUSINESS, OR COST OF REPLACEMENT PRODUCTS AND SERVICES. DISPUTE RESOLUTION We Agree To First Contact Each Other With Any Disputes We each agree to first contact each other with any disputes and provide a written description of the problem, all relevant documents/information and the proposed resolution.
Page 129 resolution. Notice to you will be sent to your billing address and notice to us will be sent to: General Counsel; Arbitration Office; 2001 Edmund Halley Drive VARESP0513-502; Reston, Virginia 20191. We agree to make attempts to resolve the dispute. If we cannot resolve the dispute within forty-five (45) days of receipt of the notice to arbitrate, then we may submit the dispute to formal arbitration.
Page 130 Exceptions To Our Agreement To Arbitrate Disputes Either of us may bring qualifying claims in small claims court. In addition, this arbitration provision does not prevent you from filing your dispute with any federal, state or local government agency that can, if the law allows, seek relief against us on your behalf.
Page 131 on your home phone or Device, by voice message on your Device or home phone, or by text message on your Device. Other Important Terms Subject to federal law or unless the Agreement specifically provides otherwise, this Agreement is governed solely by the laws of the state encompassing the area code assigned to your Device, without regard to the conflicts of law rules of that state.
Page 132: Novatel Wireless Limited Warranty And Liability
Novatel Wireless Limited Warranty and Liability Novatel Wireless warrants for the 12 month period immediately following receipt of the Product by Purchaser that the Product will be free from defects in material and workmanship under normal use. THESE WARRANTIES ARE EXPRESSLY IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, ALL IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A...
Page 133: Index
Index Numerics 1xEV-DO network 4 Activation Wizard 64 Advanced Forward Link Trilateration 47 Alert Log 44, 79 CDMA Networks 4 Close Button 33 Connection History 44, 78 Connection Preferences 60 Connection Status 34 Coordinates 49 Detail Drawer 30 Device Info & Diagnostics 45, Disable a Device 76 Disable Location on Device 54 Driver Installation 18...
Page 134 Microsoft Live 55 Minimize Button 33 Mode 60 NDIS 59 Network Adapter 59 Novatel Wireless Network Adapter (NDIS) 59 Number of satellites found 58 Privacy Consent Message 46 Radio Frequency Bands 4 Receiver Specifications 92 Roam Guard 63 Roaming Preference 61 Safety and Hazards 103 Service Settings 60 Signal Strength Indicator 36...

Novatel MERLIN EX720 User Manual

Welcome to Sprint

Introduction

Section 1: Sprint Mobile Broadband Express Card Basics

Introducing the Sprint Mobile Broadband Express Card

Getting Started with Your Sprint Mobile Broadband

Section 2: Installing the Sprint Mobile Broadband Express Card

Installing the Sprint Mobile Broadband Express Card

Sprint Connection Manager Software

Troubleshooting Tips

Section 3: Sprint Power Vision

Sprint Power Vision

Section 4: Technical Specifications and Regulatory Information

Technical Specifications

Regulatory Information

Section 5: Safety and Terms & Conditions

Safety and Notices

Terms and Conditions

Quick Links

Troubleshooting

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Summary of Contents for Novatel MERLIN EX720

Table of Contents