Troubleshooting - Philips NeoPix Easy NPX440 User Manual

Troubleshooting

Power cycling
If a problem occurs that cannot be corrected
with the instructions in this user manual, follow
the steps given here.
Problems
The projector cannot be turned on.
The projector cannot be turned off.
No image from the external HDMI
device.
No sound from the external
connected device.
No sound from external HDMI
output device.
No sound when you connect your
computer via HDMI cable.
Only the home menu appears and
not the image from the external
device.
Only the home menu appears and
not the image from the connected
computer.
The projector turns itself off.
The projector cannot read the USB
stick.
The projector does not react to
remote control commands.
The temperature of the projector's
surface is warm.
What to do if the projector does
not work when connecting to a
notebook PC?
16
1 Turn the projector off by pressing
2 Wait at least ten seconds.
3 Turn the projector on by pressing
4 If the problem persists, please contact our
technical service centre or your dealer.
Solutions
• Disconnect and reconnect the power cable, and try to
turn the projector on again.
• Press and hold longer than ten seconds. If this does
not work, disconnect the power cable.
• Disconnect the HDMI cable or switch off the HDMI
device.
• Wait three seconds.
• Reconnect the HDMI cable or switch on the HDMI
device again.
• Check the cables to the external device.
• Check that the sound is activated on the external device.
• Only the original cables from the device manufacturer
may function.
• On the HDMI output device, set the audio setting to
Multichannel (Raw data) & Stereo (PCM).
• Check that the sound is activated on the computer.
• Check if the cables are connected to the correct sockets.
• Check that the external device is turned on.
• Check if the video output of the external device is
turned on.
• Check that the VGA output of the computer is turned on.
• Check if the resolution of the computer is set to
1920*1080 (for VGA connection) or 1080P (for HDMI
connection).
• When the projector is running for a long period of time,
the surface becomes hot.
• Check that the power cable is connected correctly.
• The projector does not support the exFAT file system.
• Format the USB stick in FAT format, then use it.
• Check the batteries of the remote control.
• For this projector it is normal to generate moderate heat
during operation.
• Check that the HDMI cable is plugged in correctly.
• Make sure that the notebook PC has been switched to
projector display.
.
once.
Philips · NeoPix Easy