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11 Troubleshooting
Power cycling
If a problem occurs that cannot be corrected with the instructions in this user manual, follow the
steps given here.
1
Turn the projector off.
2
Wait at least ten seconds.
3
Turn the projector on again by holding down
4
If the problem persists, please contact our technical service center or your dealer.
Problems
The projector cannot be turned on.
The projector turns itself off.
The projector cannot be turned off.
The projector cannot read the USB stick.
No image from the external HDMI™ device. • Check if the HDMI™ input is selected.
No sound from the external connected
device.
No sound from external HDMI™ output
device.
No sound when you connect your
computer via HDMI™ cable.
The projector does not react to remote
control commands.
The temperature of the projector's surface
is warm.
What to do if the projector does not work
when connecting to a notebook PC?
19
for 1 second.
Solutions
• Disconnect and reconnect the power cable, and
try to turn the projector on again.
• When the projector is running for a long period
of time, the surface becomes hot. Ventilate the
projector properly, with at least 30 cm clearness
around all the sides of the projector.
• Check that the power cable is connected correctly.
• Press and hold
longer than 30 seconds.
• The projector does not support the exFAT file
system.
• Format the USB stick in FAT format, then use it.
• Disconnect the HDMI™ cable or switch off the
HDMI™ device.
• Wait 3 seconds.
• Reconnect the HDMI™ cable or switch on the
HDMI™ device again.
• Check the cables to the external device.
• Check that the sound is activated on the external
device.
• Only the original cables from the device
manufacturer may function.
• On the HDMI™ output device, set the audio
setting to Stereo (PCM).
• Check that the sound is activated on the computer
and set to output to the projector.
• Check the batteries of the remote control.
• For this projector it is normal to generate
moderate heat during operation.
• Check that the HDMI™ cable is plugged in
correctly.
• Make sure that the notebook PC has been
switched to projector display.
Philips · NeoPix 110
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