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Troubleshooting
Power Cycling
If a problem occurs that cannot be corrected with the
instructions in this user manual (see also the help
below), follow the steps given here.
Problems
Only the initial screen appears and not the image from
the external device.
Only the initial screen appears and not the image from
the connected computer.
Device turns off.
When you can't power on the product or when the pro-
duct switches off after a few seconds.
Bad image or color quality when connecting with HDMI.
10
1 Disconnect the Micro-USB to USB Cable to switch
the device off.
2 Wait at least ten seconds.
3 Connect the Micro-USB to USB Cable to switch the
device on.
4 If the problem repeats, please contact our technical
customer service or your retailer.
Solutions
•
Please check that the external device is switched on
•
Please make sure the HDMI cable can work nor-
mally.
•
Check that HDMI cable is correctly connect to com-
puter's HDMI interface.
•
Best possible results can be achieved by selecting
1280x720 (720p) resolution on your Computer.
•
When the device is running for a long period of time,
the surface becomes hot and a warning symbol
appears on the projection. The device switches off
image and fan still working when it goes too hot.
After the device has cooled down or you can switch
to middle/low brightness to cool down, you can con-
tinue playback when image recover.
•
Only use the Y cable provided with your device, oth-
erwise expose you to overheating and a fire hazard.
•
Connect two ports USB on PC side to get more
power.
•
Change the brightness level from High to Mid or Mid
to low with the brightness switch.
•
Disconnect and reconnect the USB cable to restart
the projector.
•
Use the supplied HDMI cable (PPA1290). Third-
party cables may cause signal distortions.
Philips · PPX 4010
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