Troubleshooting - Toto WASHLET TCF802C2G Instruction Manual

Troubleshooting

Rear Cleansing, Front Cleansing and Wand
Trouble
When the temperature is low, it takes time for the wand to come out after the
remote control button is pressed because the water must be warmed up first.
Did you sit on the toilet continuously for 2 hours or longer? (If so, operation is
stopped for safety purposes.)
Stand up from the seat and then use again.
If the water supply pressure drops significantly, for example if water is used
elsewhere or if there is a water failure, the function may stop for safety.
Flip the power switch to OFF and wait about 10 seconds before flipping it on again.
If the same symptom reappears.
with TOTO customer service (see contact information on the back cover).
When sitting on the toilet seat, is there a toilet seat cover or clothing on the seat sensor?
The wand
Are you sitting without touching any part of the seat sensor?
(or cleansing water)
Check the position of the seat sensor, then sit so your skin is in direct
does not come out
contact with the seat sensor.
Are you using a toilet seat cover, a toilet lid cover or
a seat for infants?
Remove any covers. When using a seat for infants
or a soft highchair, remove after each use.
Are you pressing "Wand CLEAN" button?
• •
When you press "Wand CLEAN" button, "ewater+" comes out from the
vicinity of the wand to clean the wand.
To clean the wand with it extended, perform "Wand cleaning".
Has a water failure occurred?
Press "Stopping" button on the remote control and wait until water
The wand extends
service is restored.
but the cleansing
Is the shutoff valve closed?
water does not
Fully open the shutoff valve.
come out /
Perform Descaling mode.
The cleansing water
pressure is weak
Is the water pressure set to a low level?
Is the warm water temperature set to "OFF" or a low level?
The cleansing water
When the temperature of the water supply or the bathroom is low, the water
is cold
temperature may be low when first sprayed.
"Rear cleansing", "Rear soft cleansing" and "Front cleansing" stop automatically after
5 minutes of continuous use.
Then the "Power" LED (Green) and the "Energy saver" LED (Green) on the display of
the main unit flash about 60 seconds while hot water is prepared.
Stops in the middle
Wait until the LEDs on the display of the main unit light up solidly and then
of use
press the button again.
Does the seat sensor have difficulty detecting?
If you get up slightly from or sit towards the left of the seat, the seat sensor
may temporarily stop detecting your presence.
Water comes out When you sit on the toilet seat, water comes out for several seconds while
water is warmed up.
unexpectedly
Has the CLEAN indicator light up in a cycle?
from the wand • •
"Auto wand CLEAN" starts and the wand is cleaned.
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There may be a malfunction. Consult
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Warm air drying
Trouble
The dryer
Is the dryer temperature set to low level?
temperature is low
The feature stops automatically after about 10 minutes of continuous use.
Stops in the middle
Does the seat sensor have difficulty detecting?
If you get up slightly from or sit towards the left of the seat, the seat sensor
of use
may temporarily stop detecting your presence.
Flushing
Trouble
Are the main tap and the in-wall tank's shutoff valve fully open?
For not flushing
Has a water failure occurred?
Use a bucket to flush water.
The toilet does not
Are you pressing the button repeatedly?
flush even when the
(After pressing the flush button, operation will not be accepted for about 10 to
20 seconds.)
button is pressed
Is "Auto flushing" set to "OFF"?
Even if "Auto flushing" is set to "ON", it is not available in the following
instances.
・ About 60 seconds after the toilet is flushed.
Wait about 60 seconds and flush the toilet with the remote control.
・ When the time spent sitting on the toilet seat or standing in front of the bowl
unit is less than about 6 seconds.
The bowl unit
Flush with the remote control.
does not clean
When staying in front of the bowl unit after standing and using the toilet.
Step away from the toilet and wait for about 3 seconds.
automatically or the
When water droplets or dirt are disrupting the body sensor.
timing is delayed
Remove the dirt.
(Auto flushing)
When sitting on the toilet seat, is there a toilet seat cover or clothing on the
seat sensor?
Are you sitting without touching any part of the seat sensor?
Check the position of the seat sensor, then sit so your skin is in direct
contact with the seat sensor.
The timing for the "Auto flushing" can be changed.
(After about 10 seconds → after about 5 or 15 seconds)
Is "Auto flushing" set to "ON"?
The toilet flushes You can turn it "OFF".
Does the seat sensor have difficulty detecting?
on its own
If you get up slightly from or sit towards the left of the seat, the seat sensor
may not detect, and thus auto flushing may occur during use.
*1 Except TCF801CG
Ref.
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*1
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Set to "ON".
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