Problems When Cutting Paper; When A Problem Cannot Be Cleared - Epson SureLab D800 Series Operation Manual

Cause
The printed surface is scuffed or soiled.
The back of the printed paper is dirty.
The paper is creased.

Problems when Cutting Paper

Cause
The cut is crooked, the cut edge is frayed or
turned up, or the coating is cracked.

When a Problem Cannot be Cleared

If you cannot resolve a problem after taking the measures described in the "Troubleshooting" section, contact Epson
Product Support
Troubleshooting
Is the paper too thick or too thin?
Check that the paper can be used with this printer.
See "Printer Specifications" on page 103
Is there paper powder on the platen?
Clean the platen.
See "Cleaning the Platen" on page 63
Are you using the printer at normal room temperature?
The printer should be used at normal room tempe rature (temperature: 59 to
77˚F (15 to 25 C), humidity: 40 to 60 %). For information about paper such as
thin paper from other manufacturers that requires special handling, see the
documentation supplied with the paper
The cutter needs to be replaced.
Contact Epson Product Support to request cutter replacement.
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What to do
What to do