CCV V400M User Manual
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CCV V400M User Manual

Wi-fi & 4g
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Summary of Contents for CCV V400M

  • Page 1 Mobile User manual Wi-Fi & 4G (V400M)
  • Page 2 Faults caused by the non-observance of the user guide are not covered by the service agreement. A description of what is meant by the service provided by CCV and the conditions under which it is provided can be found in the ‘General Terms and Conditions CCV Group B.V., dated January 2018’...

  • Page 3: Table Of Contents

    Table of contents 1. Ready for use Included in delivery Using the payment terminal 1.2.1 Conditions of use 1.2.2 Settings for optimal use of Wi-Fi 1.2.3 Potential inteference by surroundings Installing the SIM card and battery Communication settings 1.4.1 Reviewing the communication settings 2.
  • Page 4 3. Performing transactions Overview of the various types of transactions Types of transactions that can be performed with a payment card Entering a tip during a transaction Payment transaction types 3.4.1 Payment 3.4.2 Manual credit card transaction 3.4.3 Reservation 3.4.4 Payment after reservation 3.4.5 Refund...
  • Page 5 Locating the TMS Terminal ID and the payment terminal code 7. Supplies for the payment terminal Ordering supplies Ordering thermal paper rolls 8. Contact details CCV contact information CCV opening hours Acquirers’ telephone numbers 9. Appendices Parties that facilitate transactions...

  • Page 6: Ready For Use

    If the payment terminal was delivered to you as a Plug & Play package, then you will have received the following parts: V400M payment terminal The payment terminal will be operated by both yourself and your customers when performing transactions.
  • Page 7 Power cable When the terminal battery requires charging, plug the power cable into the terminal and a power socket to recharge. Thermal paper roll You need to install a thermal paper roll in the payment terminal. How to install the paper roll is described on page 31.

  • Page 8: Using The Payment Terminal

    Using the payment terminal 1.2.1 Conditions of use The Dutch Payments Association is an organisation that focuses on the security of electronic payment transactions, among other things. To increase this security, the Dutch Payments Association has drawn up guidelines for the use of the payment methods.

  • Page 9: Potential Inteference By Surroundings

    1.2.3 Potential interference by surroundings Surroundings may affect product performance. Keep this in mind when using the equipment. Your payment terminal can operate under the following circumstances: • The ambient temperature is between 0°C and 50°C. • The relative humidity is between 5% and 85%. The range of your network is strongly influenced by the construction of the building in which the Wi-Fi router or access point is located.

  • Page 10: Installing The Sim Card And Battery

    Installing the SIM card and battery Take the following steps to prepare the terminal for use: Slide the lock to the right to open the battery cover. Pull the battery cover upwards. Pull the tab upwards so the battery is lifted up. Remove the battery.
  • Page 11 Slide the bottom SIM slot to the left to open the slot, and pull it up. Place the SIM card (chip facing down)/ Close the SIM slot. Place the battery. Close the battery cover. Slide the lock back to the left to secure the battery cover.

  • Page 12: Communication Settings

    Communication settings The V400M is a mobile terminal and communicates via Wi-Fi and 4G. This is necessary to forward transactions to an acquirer for processing, but also to communicate with our Terminal Management System. This communication is vital for maintence and regular software updates.
  • Page 13 1.4.1.1.1 Connecting to a Wi-Fi network Take he following steps to connect to a Wi-Fi network: Select MERCHANT Select CONFIGURE. Press to open Enter the merchant MENU. the menu. password (the default setting is 99999) and  confirm by pressing Select TERMINAL.
  • Page 14 1.4.1.1.2 Setting a static IP address Take the following steps to set up a static IP address: Select MERCHANT Select CONFIGURE. Press to open Enter the merchant MENU. the menu. password (the default setting is 99999) and  confirm by pressing Select TERMINAL.
  • Page 15   Select SUBNET MASK. Select GATEWAY. Press and enter the Press and enter subnet mask. Confirm the gateway. Confirm   with with  Confirm with The data entered will be applied. Wait 10 to 15 seconds. The payment terminal automatically returns to the start screen.
  • Page 16 1.4.1.1.3 Setting a dynamic IP address Take the following steps to set up a dynamic IP address: Select MERCHANT Select CONFIGURE. Press to open Enter the merchant MENU. the menu. password (the default setting is 99999) and  confirm by pressing Select TERMINAL.
  • Page 17 1.4.1.2 Take the following steps to review the current communication settings on your payment terminal: Select DISPLAY INFO. Select MOBILE Select MOBILE Press to open NETWORKS. NETWORKS INFO. the menu. The following information is displayed: • the mobile data communications provider •...
  • Page 18 1.4.1.2.1 Setting up an access point Perform the following operations to set up an access point: Select MERCHANT Select CONFIGURE. Press to open Enter the merchant MENU. the menu. password (the default setting is 99999)  and confirm with Select TERMINAL. Select MOBILE Select ACCESS POINT.

  • Page 20: Working With The Payment Terminal

    Working with the payment terminal...

  • Page 21: Overview Of The Payment Terminal

    Overview of the payment terminal Touchscreen Chip card reader Magnetic stripe reader Operating the payment terminal 2.2.1 Keys on the payment terminal Numeric keys Enter details, e.g. a transaction amount. Press the same key several times to enter letters and symbols (see page 22). The customer enters their PIN code using these keys. <...

  • Page 22: Entering Letters And Symbols

    2.2.2 Entering letters and symbols On the keys on your payment terminal, you can only see numbers. However, letters and symbols have also been programmed under the numeric keys and the < * > and <#> keys. Depending on the letter or symbol you want to enter, press a key once or several times.

  • Page 23: Touchscreen

    2.2.3 Touchscreen The payment is equipped with a touchscreen for easy operation. More information about the touchscreen can be found below. User interface 2.3.1 The start screen Once the payment terminal is fully turned on, the start screen appears. This screen is structured as follows: Status bar The status bar displays the time and...

  • Page 24: The Customer Screens

    2.3.3 The customer screens If a customer has to perform actions on the payment terminal, the screen has a blue background. For example, the screen below indicates that the cardholder must insert their payment card and choose a method of payment. Navigation bar Function icons are displayed in the navigation bar.

  • Page 25: Battery Status Indicators

    Symbol Function Scroll back to the first menu option. Scroll up one line in the menu. Scroll down one line in the menu. Scroll to the last menu option. Return to the previous menu. × Exit the menu and return to the start screen. 2.3.5 Battery status indicators Symbol...

  • Page 26: Network Status Indicators

    2.3.6 Network status indicators Symbol Meaning The payment terminal is not connected to the network. The payment terminal is not connected to the network, but the signal strength is poor. The signal strength is moderate. The signal strength is sufficient. The signal strength is good.
  • Page 27 Select TERMINAL. Select MERCHANT Enter the current Enter a new five-digit PASSWORD. password and confirm password and confirm   with with Enter the new password The password has been again and confirm changed successfully.  with Please note: We recommend changing the merchant password. This prevents third parties from misusing your payment terminal.

  • Page 28: Power On And Off And Restart

    Power on, power off and restart procedure To turn the payment terminal on, take the following steps: Press the key until the screen light comes on.  This may take 5 seconds. Perform a day opening (see subsection 2.6.1). To turn off the payment terminal, take the following steps: ...

  • Page 29: Performing A Day Closure

    Take the following steps for a day opening: Press Enter the merchant The day opening password (the default is complete. setting is 99999) and  confirm by pressing 2.6.2 Performing a day closure At the end of the day, you need to perform a day closure. The period for the financial reports will then be closed and the reports will be printed.

  • Page 30: Putting The Payment Terminal In Stand-By Mode

    Putting the payment terminal in stand-by mode In order to save energy, the payment terminal automatically switches off the background lightning after a while, after which the terminal goes into stand-by mode. Press to reactivate the payment terminal.  If you don’t do this, the payment terminal will switch itself off after another hour. Please contact our Service Center if you would like to adjust the length of time before the payment terminal goes into sleep mode.

  • Page 31: Installing A Thermal Paper Roll

    Installing a thermal paper roll To install a thermal paper roll, proceed as follows: Pull up the printer button. Open the printer cover. Remove the old thermal paper roll, if necessary. Install the thermal paper roll as shown on the illustration.

  • Page 32: Performing Transactions

    Performing transactions Overview of the various types of transactions The table below outlines the types of transactions you can perform. For each transaction type, the situation in which you perform that transaction is described. Overview of transaction types Payment A customer pays with a payment card. Cancellation Cancel a previous transaction.

  • Page 33: Types Of Transactions That Can Be Performed With A Payment Card

    Payment transaction types Your payment terminal supports multiple transaction types. The types of transactions you can perform depends on the acquirer and the customer’s payment card. To check which transactions are permitted by an acquirer for a payment card, you can print out an acquirer parameter report.
  • Page 34 ** C-TAP ACQUIRER ** PARAMETER REPORT TMS TERM-ID: The TMS Terminal ID of the ** CCV host ** payment terminal. TMS TERM-ID: PKB5 DATE: 24/08/2018 16:41:45 DATE: the date and time the report was ACQUIRER TERM-ID: CT370054 printed. ACQUIRER ID:...

  • Page 35: Entering A Tip During A Transaction

    Entering a tip during a transaction A tip can be added to a transaction amount. This is only possible if an acquirer allows it. If a customer is allowed to enter a tip during a transaction, the following screen appears. Performing transaction The following subsections describe the different transactions you can perform in further detail.

  • Page 36: Manual Credit Card Transaction

    3.4.2 Manual credit card transaction You can execute a payment manually with a credit card. The customer's payment card is not required during the transaction, as you enter the payment card details manually. To perform a manual credit card transaction, proceed as follows: Select PAYMENT.

  • Page 37: Reservation

    3.4.3 Reservation You perform a reservation to reserve an amount for a certain period. To execute a reservation, proceed as follows: Select OTHER TRX. Select RESERVATION. Enter the merchant Enter the amount and  password (the default confirm by pressing setting is 99999) and Hand the payment ...
  • Page 38 Merchant’s receipt CCV Nederland Westervoortsedijk 55 6827AT Arnhem TERMINAL: 573201 Merchant: 0019832 PERIOD: 2241 Transaction: 02000473 CARD NAME (A00000000044571) NAME CARD ISSUER Auth.code: an authorisation code is a Card: xxxxxxxxxxxxxxx2317 unique code that you need to enter when Card Sequence no.: 08...

  • Page 39: Payment After Reservation

    3.4.4 Payment after reservation If you have performed a reservation to reserve an amount for a certain period, you can execute the payment later on. To execute a payment after reservation, proceed as follows: Select OTHER TRX. Select PAYMENT AFTER Enter the merchant Enter the amount and RSV.

  • Page 40: Refund

    3.4.5 Refund You perform a refund transaction if a customer returns a product and you want to refund money to the customer. To execute a refund, proceed as follows: Select OTHER TRX. Select REFUND. Enter the merchant Enter the amount and ...

  • Page 41: Mobile Payment

    3.4.6 Mobile payment The customer executes a mobile payment using a QR code via a payment app which is installed on their phone. To execute a mobile payment, proceed as follows: Select PAYMENT and The customer selects the The customer selects enter the amount and QR code key.

  • Page 42: Cancelling Transactions

    Cancelling transaction You perform a cancellation to cancel a previously executed transaction. The following subsections describe how to cancel the last executed or a previously executed transaction. 3.5.1 Cancelling the last transaction performed To cancel the last transaction performed, proceed as follows: Select OTHER TRX.

  • Page 43: Cancelling A Previously Performed Transaction

    3.5.2 Cancelling a previously performed transaction To cancel a previously performed transaction, proceed as follows: Select OTHER TRX. Select CANCELLATION. Select the type of Enter the authorisation  transaction you want to code and confirm with  cancel and confirm with Hand the payment terminal to the customer.

  • Page 44: Settings For Payment Cards

    Settings for payment cards You can accept different payment cards on your payment terminal to perform transactions. For each payment card you want to accept, you have to sign a contract with an acquirer. The acquirer is the party that makes it possible for you to perform transactions on your payment terminal with payment cards.
  • Page 45 DATE: 24/08/2018 16:41:35 DATE: the date and time the report APPLICATION VERSION: 10.2.0 was printed. BRAND RELATIONS TABLE ** CCV host ** Acquirer processor is CCV. ACQUIRER TERM-ID: CT370054 BRAND MERCHANT ID REL. -------------------------------------------------------------------------- The various types of payment cards. The...

  • Page 46: Changing Settings For Payment Cards

    Subsection • The Merchant ID of the acquirer Add a payment card 4.2.1 • The acquirer processor (CCV, Equens or Atos Worldline) You do not need any information in order Delete a payment card 4.2.2 to make this change. •...

  • Page 47: Adding A Payment Card

    99999) and  confirm by pressing Select C-TAP. Select EDIT RELATIONS. Select the acquirer processor (CCV, Equens or Atos Worldline) to which you want to link the payment card. Please note: To make this change, you will need the specific Merchant ID for the payment card type.
  • Page 48 Select ADD BRAND. Select the payment card  Press and enter the you want to add to the Merchant ID that you have payment terminal. received from the acquirer.  Confirm with Please note: The notification shown in step 9 will only appear if the payment card you have selected is already linked to a transaction processor.

  • Page 49: Deleting A Payment Card

    4.2.2 Deleting a payment card Perform the following operations to delete a payment card: Select MERCHANT Select CONFIGURE. Press to open Enter the merchant MENU. the menu. password (the default setting is 99999) and  confirm by pressing Select C-TAP. Select EDIT RELATIONS.

  • Page 50: Changing The Merchant Id For A Payment Card

    4.2.3 Changing the Merchant ID for a payment card Take the following steps to change the Merchant ID for a payment card: Select MERCHANT Select CONFIGURE. Press to open Enter the merchant MENU. the menu. password (the default setting is 99999) and ...

  • Page 51: Checking Whether Changes For Payment Cards Have Been Successful

    This receipt is printed if the change has not and MasterCard payment cards can be been successful. In this example, the VISA processed by CCV (acquirer processor). card has not been added correctly or the Merchant ID has not been changed correctly.

  • Page 52: Financial Reports

    Financial reports Overview of the various reports Your payment terminal records the transactions you perform during a certain period (day or service). This period starts after you have performed a day opening. The period closes after you have performed a day closure. The following reports will then be printed automatically: Financial reports The journal contains copies of the receipts of each transaction...

  • Page 53: Printing The Full Report

    5.2.1 Printing the full report Perform the following operations to print out a full report: Select MERCHANT Select REPORTS. Press to open Enter the merchant MENU. the menu. password (the default setting is 99999) and  confirm by pressing Select TERMINAL. Select FINANCIAL.
  • Page 54 Example of a full report CCV Nederland Westervoortsedijk 55 6827AT Arnhem The date and time you printed the full DATE: 24/08/2018 16:41:35 report. FULL REPORT INTERIM TOTALS TMS TERM-ID: CSL003 PERIOD NO: The TMS Terminal ID of the payment PERIOD START:...

  • Page 55: Printing The Journal

    5.2.2 Printing the journal Take the following steps to print out the journal: Select MERCHANT Select REPORTS. Press to open Enter the merchant MENU. the menu. password (the default setting is 99999) and  confirm by pressing  Select TERMINAL. Select FINANCIAL.

  • Page 56: Changing Report Settings

    CCV Nederland Westervoortsedijk 55 6827AT Arnhem JOURNAL The date and time at which you printed DATE: 24/08/2018 16:41:35 TMS TERM-ID: CSL001 the journal and the TMS Terminal ID of ========================================== the payment terminal. JOURNAL TERMINAL: CT380071 MERCHANT: 423600707814 PERIOD: 2166...

  • Page 57: Printing The Journal Immediately

    5.3.1 Printing the journal immediately If you adjust the settings to print the journal straight away, two receipts will be printed after a transaction – one for the client and one for your administration. Perform the following operations to apply the setting print the journal directly: Select MERCHANT Select CONFIGURE.

  • Page 58: Delaying The Printing Of The Journal

    5.3.2 Delaying the printing of the journal If you adjust the settings to delay the printing of the journal, one receipt will be printed after a transaction – the one for the customer. The receipt for your administration will only be printed after you have performed a day closure (see page 29). Take the following steps to delay the printing of the journal: Select MERCHANT Select CONFIGURE.

  • Page 59: Deleting The Journal

    Deleting the journal You can also delete the journal without printing it. Take the following steps to delete the journal. Select MERCHANT Select FUNCTIONS. Press to open Enter the merchant MENU. the menu. password (the default setting is 99999) and ...

  • Page 60: Maintenance And Faults

    Maintenance and faults Cleaning the equipment In order to prolong the service life of the equipment, it is advisable to clean it regularly. The regularity with which the equipment needs to be cleaned depends on the amount of transactions you perform and the environment in which you use the equipment. Use the special cleaning cards to clean the card readers if you notice that they are not reading payment cards properly.

  • Page 61: Cleaning The Chip Card Reader

    6.1.1 Cleaning the chip card reader Take the following steps to clean the chip card reader: Insert the cleaning card into the chip card reader. Then slide the transparent slider back and forth a number of times with your other hand. 6.1.2 Cleaning the magnetic stripe reader Take the following steps to clean the magnetic stripe reader:...

  • Page 62: The Payment Terminal Battery

    The payment terminal battery The payment terminal is powered by a Li-ion battery and is also suitable for portable use. The number of transactions you can perform with a charged battery depends on the following factors: • the age of the battery •...
  • Page 63 Storing the battery • Store the battery in a dry and clean place without direct sunlight if you are not going to use it for a long period of time (more than one week). The ambient temperature of the storage area must be above 0°C and must not exceed 25°C. However, a lower ambient temperature is better for the battery.

  • Page 64: Charging The Battery With The Docking Station

    6.2.2 Charging the battery with the docking station Take the following steps to charge the battery with the docking station: Put the payment terminal in the docking station. Plug the power cable into a socket and connect to the docking station.

  • Page 65: Charging The Battery With The Power Cable

    6.2.3 Charging the battery with the power cable Take the following steps to charge the battery with the power cable: Connect the power cable to the payment terminal. Connect the power cable plug to a socket.

  • Page 66: Scheduled Software Update Check

    Scheduled software update check Your payment terminal regularly contacts our Terminal Management System to check for new versions of the software. This happens automatically, during the night. The software version used on the payment terminal is then checked. If a new version is available, the payment terminal will be updated.

  • Page 67: What To Do In The Event Of A Fault

    What to do in the event of a fault Problems reading payment cards: • Insert the payment card again and press gently until you hear a click. • Perform an acquirer parameter session (see page 68). • Perform a €0.01 transaction with another payment card. If this transaction is successful, the customer’s payment card may be defective.

  • Page 68: Performing An Acquirer Parameter Session

    First switch off the payment terminal and then remove the battery. • Remove the SIM card from the V400M and clean it with a clean and dry cloth. Then reinsert the SIM card into the payment terminal and try performing a €0.01 transaction again.
  • Page 69 Take the following steps to perform an acquirer parameter session: Select MERCHANT Select FUNCTIONS. Press to open Enter the merchant MENU. the menu. password (the default setting is 99999) and  confirm by pressing Select C-TAP. Select CONTACT Select the desired acquirer Wait until the parameter ACQUIRER.

  • Page 70: Testing The Communication Connections

    6.4.2 Testing the communication connections Take the following steps to test the communication connections: Select MERCHANT Select DIAGNOSIS. Press to open Enter the merchant MENU. the menu. password (the default setting is 99999) and  confirm by pressing Check the printed report. You will find an example of this report on the next page.
  • Page 71 CCV Nederland Westervoortsedijk 55 6827AT Arnhem COMM TEST ALL CONNECTIONS DATE: 24/08/2018 16:41:58 The TMS Term ID: your payment terminal is registered under this ID TMS TERM-ID: CLS052 IP CONFIGURATION: in our Terminal Management System. DYNAMIC TERMINAL IP ADDRESS 192.168.214 SUBNET MASK: 255.255.255.0...

  • Page 72: Checking Whether A Wi-Fi Network Is Available

    6.4.3 Checking whether a Wi-Fi network is available Take the following steps to check whether a Wi-Fi network is available: Select MERCHANT Select CONFIGURE. Press to open Enter the merchant MENU. the menu. password (the default setting is 99999) and ...

  • Page 73: Locating The Tms Terminal Id And The Payment Terminal Code

    The TMS Terminal ID is the number by which your payment terminal is known in our Terminal Management System. You can look up the TMS Terminal ID yourself in your payment terminal. TMS Terminal ID Payment terminal code Merchant’s receipt CCV Nederland Westervoortsedijk 55 6827AT Arnhem TERMINAL: 573201 MERCHANT: 0019832 PERIOD: 2241...

  • Page 74: Supplies For The Payment Terminal

    By ordering thermal paper rolls via your payment terminal, you authorise CCV to automatically debit the amount of the order from the bank account number that is known to us. Your order will be delivered to the address at which your payment terminal is registered.

  • Page 75: Contact Details

    Contact details CCV contact information Service Center (for malfunction and ordering supplies) 088 228 9849 Ordering supplies online www.ccv.eu/nl Sales department 088 228 9870 CCV Nederland B.V. 088 228 9911 PO Box 9226 088 228 9900 6800 KH Arnhem info@nl.ccv.eu www.ccv.nl...

  • Page 76: Appendices

    Party Explanation You have purchased a payment terminal from a payment Supplier payment terminals terminal supplier (in this case CCV). As a cashier, you operate the payment terminal when Cashier performing transactions. The customer is the person to whom you charge a fee Customer for a product or service.

  • Page 77: Glossary

    Glossary Term Definition The unique number to identify a payment card. This number, Acquirer Merchant ID also known as the Merchant ID, is required to accept a payment card on your payment terminal. A payment institution or a bank that receives and processes Acquirer transactions.
  • Page 78 Glossary (continued) Term Definition Terminal Management System System for managing and maintaining payment terminals. A unique identification number for a payment terminal that TMS Terminal ID serves as an access key for our Terminal Management System. A financial report in which the total amounts of all executed transactions which were executed during a certain period are Full report specified per transaction processor, type of payment card and...
  • Page 79 Notes...
  • Page 80 CCV Contact details Support in case of faults and ordering supplies Service Center – 088 228 9849 Ordering payment terminals Sales – 088 228 9870 Ordering online www.ccv.eu/nl...

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