Warranty - Redring Xpressions Premier Manual

Terms and Conditions for UK (outside UK contact your local distributor)
In the unlikely event of a product breakdown during the warranty period, you should
contact our Service and Repair Helpline who will be able to assist with the repair and
advise of the best course of action to be taken.
Please DO NOT remove the product prior to making this call as this may invalidate your
guarantee.
Service and Repair Tel: 03448793588 or email: customer.services@glendimplex.com
We warranty this product for a period of 12 months from the date of purchase.
Within the warranty period we will resolve, free of charge, any manufacturing defects in the product
resulting from faulty workmanship or material on condition that:-
a) The product has been correctly installed and commissioned in accordance with our instructions and is
being used on the supply circuit or voltage printed on the rating plate.
b) The product has been used in accordance with these instructions and has not been tampered with
or otherwise subject to misuse, neglect or accident.
The product has not been taken apart, modified or repaired except by a person authorised by us.
c)
d) Evidence of the date of purchase in the form of an invoice or receipt will be required in order to qualify
under the terms of this guarantee.
e) For the service work to be undertaken free of charge, the work must only be undertaken by
Glen Dimplex Limited, or our approved agents.
f) Service under warranty has no effect on the expiry date.
The warranty on any exchanged parts or product ends when the original guarantee period ends.
EXCLUSIONS
This warranty DOES NOT cover damage or defects arising from poor or incorrect installation, improper
use or lack of maintenance, including the build-up of limescale.
It is the responsibility of the installer to check that the installation parameters meet the requirements
of the products, and any relevant regulations.
If we are called out to a fault, which is subsequently identified as being an installation fault, we will make
a charge.
It is important that the routine checks are completed before calling us out, as many issues can be simply
diagnosed and resolved.
A charge will be made where a call under the terms of the warranty has been booked and a failure was
not product related, or an engineer arrives and is not able to gain access.
We make no guarantees as to response time for repairs.
We will endeavour to achieve the most timely response possible but while we indicate an average
response time, this should not be taken as a guarantee.
The warranty applies to a repair or replacement (at our discretion) of the product subject to the conditions
above, and DOES NOT cover compensation for the loss of the product or consequential
loss of any kind.
This warranty does not apply to the repair or replacement of pressure relief devices, sprayheads, isolating
switches, electrical cable, fuses and/or circuit breakers.
Millbrook House, Grange Drive,
Hedge End, Southampton, SO30 2DF
Tel: +44 (0) 3448793588
Customer Service Tel: +44 (0) 344 8793588
Customer Service Email:Customer.services@glendimplex.com
This Warranty does not affect your statutory rights.

Warranty

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