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Symptom
The RM-VLZ620 failed
to learn the signals of
the remote control
supplied with the device.
You cannot operate the
device even after
teaching the
RM-VLZ620.
After programming the
power-on signal of the
device, pressing that
Device Select button
does not function
correctly.
A consecutive
procedure does not
work properly.
For customers in the U.S.A.
Customer Support Information
After you have read through this manual, if you still cannot get the RM-VLZ620 to work
properly, call the Sony Customer Support Helpline
at 1-800-822-2217.
Remedy
Avoid learning in places under direct sunlight or strong
fluorescent light.
Turn off any nearby infrared devices, such as an air-conditioner
or headphones.
Avoid learning near a plasma TV, or turn off the plasma TV
while learning.
When teaching the signals, keep the distance between the RM-
VLZ620 and the other remote control about 3 – 8 cm (1 – 3
in.).
The RM-VLZ620 supports infrared signals only. RF signals or
two-way communication signals are not supported.
The batteries are weak. Use new batteries in both remote
control units.
Make sure that you teach the RM-VLZ620 the correct signals
(page 20).
The volume, cursor, and some other buttons continue to work
when pressed down for some seconds. If you teach the signals
of such buttons, the RM-VLZ620 may not learn the signals
accurately. Teach the signal by holding down the button on the
remote control of the other device.
The consecutive procedure has been already programmed on
the button. Clear the program (page 30).
There are no available buttons for teaching. Clear the
infrequently used learned functions (page 23), and teach the
signals again.
You have already set a new function or consecutive procedure
on the Device Select button. Clear the learned function or
programmed procedure.
This function is for Sony devices only.
When you program a consecutive procedure, make sure to
follow the correct steps (pages 28).
Change the direction the RM-VLZ620 is aimed. If the problem
persists, position the programmed devices closer together.
Remove any obstacles in the path between the RM-VLZ620
and the devices.
Position the devices back to the way they were before you set a
consecutive procedure.
Some devices may not always be powered on by a consecutive
procedure. This is because the power of the device turns on
and off alternately when receiving the power on/off signal. In
this case, check the operating device's power on/off status
beforehand.
If you change the manufacturer's code or teach a new signal on
a button that has been programmed for a consecutive
procedure, the new signal will be transmitted when you press
the corresponding Device Select button.
Some devices may not respond to the next signal immediately
after the power-on signal.
In this case, you can insert an interval by the following means.
– Change the button order.
– Press the same Device Select button again. Each time you
press the button, you can insert an interval (page 30).
The button has already learned a function. Clear the learned
function (page 23).
Check the status of the device and make sure that you have set
the device properly to receive signals.
5
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