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Lionel Limited Warranty Policy & Service
T
his Lionel product, including all mechanical and electrical components, moving parts, motors and
structural components, with the exception of LIGHT BULBS & LED's are warranted to the original owner-
purchaser for a period of one year from the original date of purchase against original defects in
materials or workmanship when purchased through a Lionel Authorized Retailer*.
This warranty does NOT cover the following: Normal wear and tear, Light bulbs or LED's, Defects appearing
in the course of commercial use, or Damage resulting from abuse/misuse of the product.
Transfer of this product by the original owner-purchaser to another person voids this warranty in its entirety.
Modification of this product in any way; visually mechanically or electronically, voids the warranty in its entirety.
Any warranted product which is defective in original materials or workmanship and is delivered by the
original owner-purchaser (this warranty is non-transferrable) to Lionel LLC or any Lionel Authorized Service
Station MUST be accompanied by the original receipt for purchase (or copy) from an Lionel Authorized
Retailer*, will at the discretion of Lionel LLC, be repaired or replaced, without charge for parts or labor. In
the event the defective product cannot be repaired, and a suitable replacement is not available, Lionel will offer
to replace the product with a comparable model (determined by Lionel LLC), if available. In the event a
comparable model is not available the customer will be refunded the original purchase price (requires proof
of purchase from the Lionel Authorized Retailer* it was originally purchased). Any products on which
warranty service is sought must be sent freight or postage prepaid (Lionel will refuse any package when postage
is due). Transportation and shipping charges are not covered as part of this warranty.
NOTE: Products that require service that do not have a receipt from an LIONEL AUTHORIZED
RETAILER* will be required to pay for all parts required to repair the product (labor will not incur
a charge) providing the product is not older than 5 years from date of manufacture and is within 1
year from date of purchase. A copy of the original sales receipt is required.
In no event shall Lionel LLC be held liable for incidental or consequential
damages.
Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above
exclusion may not apply to you.
This warranty gives you specific legal rights and you may have other rights which vary from state to state.
Instructions for Obtaining Service
If service for this Lionel LLC product is required; bring the item, along with your DATED sales receipt and
completed warranty information (at the bottom of this page) to the nearest Lionel Authorized Service Station.
Your nearest Lionel Service Station can be found by calling 1-800-4-LIONEL or by accessing the website at
www.lionel.com.
If you prefer to send your Lionel product directly to Lionel, for repair you must FIRST call 586-949-4100
extension 9105 or FAX Lionel at 586-949-5429 or write to Customer Service, 50625 Richard W. Blvd, Chesterfield,
MI 48051-2493. Please have the 6-digit Lionel product number, the date of original purchase, the dealer where
the item was purchased and what seems to be the problem. You will receive a Verbal return authorization (RA)
number to ensure your merchandise will be properly tracked and handled upon receipt at Lionel LLC.
Once you have your Return Authorization (RA) number, make sure the item is packed in its original
Styrofoam inner container which is placed inside the original outer display box (this will help prevent damage
during shipping and handling). This shipment MUST be prepaid and we recommend that it be insured with the
carrier of your choice.
Please make sure you have followed all of the above instructions carefully before returning any merchandise
for service. You may choose to have your product repaired by one of Lionel LLC's Authorized Service Stations after
its warranty has expired. A reasonable service fee should be expected once the product warranty has expired.
Warranty Information
Please complete the information below and keep it, along with your DATED ORIGINAL SALES
RECEIPT. You MUST present this form AND your DATED SALES RECEIPT when requesting warranty
service.
*A complete listing of Lionel Authorized retailers can be found by calling 1-800-4-LIONEL or by visiting our
website at www.lionel.com.
Products that are more than 5 years old, from date of manufacture, are not applicable for warranty
coverage, even if they have never been sold prior to this date. (Under no circumstance shall any
components or labor be provided free of charge.)
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©2009 L
L.L.C., C
IONEL
HESTERFIELD
U
S
A
NITED
TATES OF
MERICA
P
C
RINTED IN
HINA
, MI 48051-2493
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