Mitel 6920 Quick Reference Manual page 6

PLACING A CALL ON HOLD
With call in progress, press the
To return to the caller, press the fluttering Call Key call is on
TRANSFERRING A CALL TO ANOTHER EXTENSION
With call in progress, press the Xfer Softkey at bottom of screen
Dial the extension number (or press the programmed button for that extension)
*Blind Transfer: Hang up. Call will ring through to the transferred extension.
*To announce the call: Wait for extension to answer and announce call
Hang up to complete the transfer.
TRANSFERRING A CALL TO A USERS VOICEMAIL BOX
With call in progress, press the VOICEMAIL button
Wait for the Mitel Voicemail System to Answer
Dial the extension number (or press the programmed button for that extension)
Quickly Hang up
TRANSFERRING A CALL TO AN OUTSIDE NUMBER
With call in progress, press the Xfer Softkey at bottom of screen
Press 8 for outside dial tone
Dial the telephone number
Hang up
TO RETRIEVE A CALL HOLDING or RINGING ON AN EXTENSION
From any telephone on the system, Press 4
Dial the extension number where the call is holding or ring on
The held call will now be live
MAKING A CONFERENCE CALL
With first call in progress, press the Conf Softkey at bottom of screen
Dial the second party (either dial inside extension number, or press 8 and then
dial telephone number)
When second party answers, press the Conf Softkey at bottom of screen
All parties are connected
(Hold) Key
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