Service Support; Return Of Material; Product Recycling/Disposal - Emerson GDU-Incus Reference Manual

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May 2019

1.2

Service support

Technical support for this product can be provided by contacting your local Emerson sales office or by

contacting the Technical Support department at

1.3

To expedite the repair and return of this product, proper communication between the customer and

the factory is important. Before returning a product for repair, e-mail

Return Material Authorization (RMA) number.

On the return of the equipment, include the following information:

1. RMA number provided to you by Emerson

2. Company name and contact information

3. Purchase order, from your company, authorizing repairs or request for quote

4. Ship all equipment, prepaid to:

Emerson

158 Edinburgh Avenue

Slough

Berkshire

SL1 4UE, UK

5. Mark all packages with Return for Repair and include RMA number

Pack items to protect them from damage and use anti-static bags or aluminum-backed cardboard as

protection from electrostatic damage.

All equipment must be shipped prepaid. Collect shipments will not be accepted.

1.4

Recycling of equipment and packaging should be taken into consideration and disposed of in

accordance with local and national legislations/regulations.

safety.csc@emerson.com

Reference Manual

00809-0100-3003, Rev AA

for a

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