Hasler WJ 185 User Manual
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Hasler WJ 185 User Manual

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4. TOTAL PROTECTION ......................................................... 21
5. TOTAL SOLUTIONS ............................................................ 25
6. E-SERVICES ......................................................................... 30
7. UPLOADING ECONFIRMATION DATA ............................... 55
8. DOWNLOADING SOFTWARE ............................................. 60
9. TROUBLE SHOOTING ....................................................... 64
11. INDEX ................................................................................... 70
4130768H/B
05/24/2006

TABLE OF CONTENTS

2.1 Manually Connecting to the Server ............................ 5
3.2 My Account Registration ......................................... 10
3.4 Lost and Misplaced Passwords .............................. 15
4.1 Ink Monitor .............................................................. 21
5.2 Manually Uploading Usage Data ............................. 26
5.3 Department Resets ................................................ 28
6.1 Customer Profile - E-Services ............................... 31
6.2 How E-Services Work ............................................ 33
Platform.................................................................. 42
REQUIREMENTS ................................................................ 68
ORIG-0023-1
1

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Summary of Contents for Hasler WJ 185

  • Page 1: Table Of Contents

    TABLE OF CONTENTS 1. YOUR WHISPERJET AND HASLER ONLINE SERVICES .. 3 2. CONNECTIONS TO THE HASLER ONLINE SERVER ..4 2.1 Manually Connecting to the Server ......5 2.2 Online Service MENUS and SETUP parameters ..7 3. ACCESSING HASLER ONLINE SERVICES ON THE WEB 9 3.1 Online Service Account Requirements ......
  • Page 2 Special icons Signals an essential piece of information that cannot be missed. Signals an important issue. 4130768H/B 05/24/2006 ORIG-0023-2...

  • Page 3: Your Whisperjet And Hasler Online Services

    All connections are secure, and all data is maintained under strict privacy policies. As a Hasler customer, you are entitled to a web account accessi- ble from the Hasler home page: http://www.haslerinc.com/. This account provides information about your mailing system and access to Hasler’s Online Services.

  • Page 4: Connections To The Hasler Online Server

    To fully benefit from the convenience and power of Hasler Online Services, your WJ185/220/250 mailing system should be connected to a live analog telephone line so that it can link to the Hasler Online Server automatically. At a pre-set time (usually between midnight and 5:00 AM), your WJ185/220/250 mailing system will initiate a call to the Hasler Online Server.

  • Page 5: Manually Connecting To The Server

    250 mailing system turned on, in sleep mode, and connected to a live analog telephone line during the night, to let the connection to the Hasler Online Server occur automatically. 2.1 Manually Connecting To The Server To manually connect to the server: Touch the button on the WJ185/220/250 display.
  • Page 6 HOME LOGIN The WJ185/220/250 mailing system initializes the modem, connects to the server, and performs any pending uploads and/ or downloads. The mailing system then disconnects and displays any appropriate message. Connections to the Hasler Online Server 4130768H/B 05/24/2006 ORIG-0023-6...

  • Page 7: Online Service Menus And Setup Parameters

    It also should be used before and after a department reset (see section 5.3) and before a synchronization call (supervisor mode). DIAGNOSTIC: Visible in Supervisor mode only. Use this menu when instructed by a customer service representative. Connections to the Hasler Online Server 4130768H/B 05/24/2006 ORIG-0023-7...
  • Page 8 PREFIX if your phone system requires a prefix (generally 0 or 9) to access to an outside line. IP SETUP menu should only be used when instructed by a customer service representative. Connections to the Hasler Online Server 4130768H/B 05/24/2006 ORIG-0023-8...

  • Page 9: Accessing Hasler Online Services On The Web

    3.6). After installation of your WJ185/220/250 mailing system, follow the instructions below to set up your Hasler My Account user ID and password. This process will take a few minutes. Once activated, you can begin to use your Online Services account immediately.

  • Page 10: My Account Registration

    3.2 My Account Registration Go to the Hasler web site home page (www.haslerinc.com). Click on the customer area link on the customers drop down menu. Click the My Account link on the left menu bar. In the Need an Account area on the My Account page, enter your TMS Bank Account and Mailer Agreement numbers in their respective fields.
  • Page 11 Locate the confirmation e-mail in your mailbox. You may need to check the bulk or similar folder. Open the e-mail and click on the link in the e-mail to complete the user registration process. Accessing Hasler Online Services on the Web 4130768H/B 05/24/2006 ORIG-0023-11...
  • Page 12 The link will return you to the haslerinc.com web site. Registration is complete. Click on the customer area link and log in to your Account using the username and password you selected. Accessing Hasler Online Services on the Web 4130768H/B 05/24/2006 ORIG-0023-12...
  • Page 13 Click on the Online Services link on the left menu bar to open your Online Services homepage. Accessing Hasler Online Services on the Web 4130768H/B 05/24/2006 ORIG-0023-13...

  • Page 14: Changing Passwords And Contact Information

    To access the My Profile maintenance page, go to the Hasler web site home page (www.haslerinc.com). Click on the customer area link on the customers drop down menu.

  • Page 15: Lost And Misplaced Passwords

    3.4 Forgotten and Misplaced Passwords Go to the Hasler web site home page (www.haslerinc.com). Click on the customer area link on the customers drop down menu. Click on the My Account link on the left menu bar. On the My Account page, click on the I forgot my password link.
  • Page 16 Enter the temporary password on the maintain My Profile page, and select a new password. YOUR ONLINE SERVICES CUSTOMER PROFILE Click the link to access your account information. Your Customer Profile lists the following information: - Customer Name Accessing Hasler Online Services on the Web 4130768H/B 05/24/2006 ORIG-0023-16...
  • Page 17 See the E-Services section on pages 30.) VIEWING YOUR SYSTEMS INVENTORY Click on the Systems menu to view information about your Hasler WJ185/220/250 mailing system. Your mailing machine is identified by the current postage meter serial number.
  • Page 18 Click the link to print this information to your default printer. Click the link to open the Hasler Customer Web Application User Guide as a PDF file. Click the link to export the data to Excel or as a comma- separated value (.csv) file.
  • Page 19 - Services & Upgrades – the services and/or features upgrades installed: name, activation date, and status (Active or Inactive). The remainder of the System Details page displays more detailed information about your mailing system: Accessing Hasler Online Services on the Web 4130768H/B 05/24/2006 ORIG-0023-19...
  • Page 20 Click the link to print this information to your default printer. Click the link to open the Hasler Customer Web Application User Guide as a PDF file. Accessing Hasler Online Services on the Web 4130768H/B...

  • Page 21: Total Protection

    WJ185/220/250 and initiates a call to the Hasler Online Server. When the Online Server processes the alert, Hasler sends an e-mail reminder that a replacement will need to be ordered. The email notification is sent to the email address identified in your online profile.

  • Page 22: Rate Protection - Downloading A New Rate

    The Hasler Online Server schedules an automatic rate download to occur at the appropriate time. The rate download will happen during a regular call to the Hasler Online Server – you do not need to do anything to receive the new rate package.
  • Page 23 The following steps must be followed by the Supervisor. - Log on to the WJ185/220/250 mailing system. Touch the LOGIN button and enter your supervisor pin number. Then touch the button. TEXT AD DIE MAIL D 00.00 LABEL SCALE SEALER 08/01/2005 INFO RATE...
  • Page 24 PRINT PREV NEXT If the Hasler Online Server has scheduled the automatic rate download to occur before the USPS effective date of the new rate package, the new rate package will not display in the MODULES DETAILS screen. This screen displays the rate package currently in effect.

  • Page 25: Total Solutions

    TOTAL SOLUTIONS Total Solutions lets you upload data from your mailing machine, so you can view reports from the Hasler Online Service Web applica- tion. 5.1 Uploading Reports Data to the Online Server The Online Services Reports page provides detailed departmental/ account reports for your mailing system.

  • Page 26: Manually Uploading Usage Data

    WJ185/220/250 mailing system to the Hasler Online Server. To manually upload usage data: Select ONLINE SERVICES from the WJ185/220/250 main menu and touch the button.
  • Page 27 The WJ185/220/250 mailing system initializes the modem, INFO Modem initialization running ... connects to the Hasler Online Server, INFO Connecting to server and uploads your usage data. When the data transfer is complete, the WJ185/220/250 mailing system displays a message, indicating the successful completion of the transfer.

  • Page 28: Department Resets

    You can now view your departmental/account data for one mailing system at a time by clicking the Activity menu in the Hasler Customer Web application. (If you’ve purchased the Consolida- tion service, click the Consolidation menu to view usage data for all your mailing systems.) Refer to the Hasler Customer Web...
  • Page 29 If you do more than one reset the same day on the same department, the values displayed on the Online server web application will not be cleared but will remain as they were after the first reset. The Online Server will store the values you upload before the reset until the end of the monthly period, and then add them to the values uploaded at the end of the monthly period, thereby displaying the full total for the monthly period for this department.

  • Page 30: E-Services

    Confirmation and Signature Confirmation services, you must use e identified tracking labels that are only available from Hasler. Any other label will cause an input error message. Your WhisperJet mailing machine cannot process confirmation service tracking labels obtained from a Post Office retail counter.

  • Page 31: Customer Profile - E-Services

    Your Hasler WJ185/220/250 mailing system supports three eConfirmation Services: eDelivery Confirmation You receive an email with the date and time of the delivery. The dates and times of any unsuccessful deliveries are also noted. eDelivery Confirmation is available with First Class, Priority, or Package Service (including Parcel Post, Media Mail, etc.).
  • Page 32 The notification settings are initially set to OFF. They will need to be set up in order to activate the e-mail notification services. To access your customer profile: - Go to the web site (see page 9). - Click the link on any page.

  • Page 33: How E-Services Work

    You can track mail delivery through the Hasler Online Server because the Server is in constant communication with the USPS. The diagram below shows how tracking information flows from your mailroom, through the Hasler Online Server and on to the USPS, and then back to you. E-Services...
  • Page 34 HOW THE PROCESS WORKS IN YOUR MAILROOM. Apply a tracking label (supplied by Hasler) to your mail. For information about ordering new labels, click on the Supplies menu. Select the appropriate rate and eConfirmation service on your WJ scale or directly on your machine display (Weighing Platform).

  • Page 35: Processing Econfirmation Mail With A Wjs Scale

    6.3 Processing eConfirmation Mail with a WJS Scale Hasler WJS scales process eConfirmation tracking records in two modes of operation: Scale mode and Productive mode. In Scale mode, you process one piece of mail at a time. In Productive mode, you can use the scanner option and you can also process multiple pieces of mail.
  • Page 36 - Select the type of service – First Class, Priority (1 /PRIORITY), or Parcel Post (PRCL POST). - Press the Special Services key on. - Select (Certified Mail) Cert Select Special Service Cert RRcpt More or press to select the (Delivery Confirmation) or More (Signature Confirmation) options.
  • Page 37 Your WJS scale identifies the tracking number as a PIC, for Package Identification Code. Compare the PIC number in the display with the number on the eConfirmation label affixed to your parcel. If they match, press . If not, press +1 or –1 to make them match, and then press Current PIC is 9114621683408000060816...
  • Page 38 Print the postage tape - With the mailing system in User mode, press the PRNT/ TAPE button on the scale keypad. LOWEST RATE SETMETER RESET PRINT/TAPE In Scale mode, the SETMETER button on the scale is disabled. To print postage, select .
  • Page 39 PROCESSING ECONFIRMATION WITH A WJS SCALE IN PRODUCTIVE MODE If you plan to use the E-Services frequently, Hasler recommends that you use a hand-held scanner to scan the tracking labels. You also need to switch to Productive mode (see Scale set-up section for instructions).
  • Page 40 Press the Special Services key. Select CERT (Certified Mail) Cert Select Special Service Cert RRcpt More or press to select the (Delivery Confirmation) or More (Signature Confirmation) options. Select Special Service ReDel If you’re using Delivery Confirmation or Signature Confirmation for a First Class item, you must confirm that the item is over .75 inch thick.
  • Page 41 Press the SETMETER button on the scale’s keypad. LOWEST RATE SETMETER RESET PRINT/TAPE In Productive mode, the PRINT/TAPE button on the scale is disabled. Select a value type – whether you want to print a zero tape or the Normal (calculated) value. Select Value type ? Normal Zero...

  • Page 42: Processing Econfirmation Items Using A Weighing Platform

    6.4 Processing eConfirmation items using a Weighing Platform If you plan to use the eConfirmation service frequently, Hasler recommends a hand-held scanner to scan the tracking labels. The hand-held scanner option is compatible with the use of a weighing platform.
  • Page 43 Make certain your weighing platform is connected to your mailing machine and that it is selected on the user screen. Make certain your weighing platform (WP) is “zeroed.” Remove all items from the WP and press the WP ZERO key on the WP ZERO main display.
  • Page 44 W 1lb 0.0oz MODIF RATE 03.850 NAME USER RATE MAIL CLASS 1st Class MAIL TYPE 1st Letter DESTINATION All Domestic SERVICES NO SERVICE ESCAPE Touch the MAIL CLASS field and select the appropriate class. For 1 Class, MAIL CLASS 1st Class 1st Presort Ltr Priority Mail 1st Auto Letter...
  • Page 45 Touch the DESTINATION field and enter the destination zip code. ZIP CODE (ENTER THE 2 OR 5 LAST DIGITS) OLD VALUE : 00000 NEW VALUE : _ ESCAPE NO ZIP The previously-entered value is kept as the default value. If you are sending to a local zone, touch the button.
  • Page 46 Touch the button on the MODIF RATE screen to display the E-CONFIRMATION screen. W 1lb 0.0oz MODIF RATE 03.850 NAME USER RATE MAIL CLASS 1st Class MAIL TYPE 1st Letter DESTINATION All Domestic SERVICES DCEC ESCAPE On the E-Confirmation screen, the tracking number is identified as a PIC, for Package Identification Code.
  • Page 47 Touch the SENDER ID field to enter, clear or modify the Sender IDand touch the button. The Sender ID can be up to 31 characters. (This is an optional step.) In the future, this sender ID will enable you easily to identify the package record in an email notification or on the tracking web site.
  • Page 48 LOGIN CLEAN The E-CONF. RECORD LIST screen displays the eConfirmation records that have not yet been uploaded to the Hasler Online Server. Use the up or down arrows to select an item in the list and press the button to see additional details about that item.
  • Page 49 Once a record is uploaded to the Online Server, it can no longer be viewed on the mailing machine. The details are transferred to the Online Server and can be viewed online under the E-Services tab. ONLIN... REPOR... E-CONF. RECORD E-CONF.
  • Page 50 Go to the Tracking page on the Hasler Customer Web application. Check the item status. Generally errors are caused by using invalid destination zip codes, or by creating duplicate tracking numbers.
  • Page 51 I already printed postage. I placed the wrong label on a mail piece. I need to change the Tracking Number (PIC#). Place a new label on the item on top of the previous one. DO NOT PLACE THE ITEM ON THE WP – This will allow you to create a 00.000 postage tape (a ‘zero’...
  • Page 52 posting date is unchanged, there is no need to affix the postage tape to your parcel. If the posting date is changed, affix the 00.000 postage tape adjacent to the postage tape already on the package. Manually upload the eConfirmation record and delete the discarded tracking number record online (E-Services tab) so that it will not be tracked.
  • Page 53 Step 3: Create new eService to reflect updated zip code. If additional postage is required due to new eService skip to Step 4. I already printed postage. I need to change the eService (e.g., use eSignature Confirmation instead of eDelivery Confirmation).
  • Page 54 code and options. Your mailing machine will calculate and display the postage for delivery of the package with the new eConfirmation service. Manually calculate the difference between the corrected postage and the postage already affixed to the parcel. Remove the parcel from the weighing platform. Using the mailing machine keyboard, enter the value that you calculated as the difference between the corrected postage and the postage already affixed to the parcel.

  • Page 55: Uploading Econfirmation Data

    LOGIN CLEAN The E-CONF. RECORD LIST screen displays the eConfirmation records that have not yet been uploaded to the Hasler Online Server. Use the up or down arrows to select an item in the list and press the button to see additional details about that item.
  • Page 56 PERFORMING A MANUAL ECONFIRMATION UPLOAD Generally, your mailing system automatically uploads the records to the Hasler Online server late at night. Thus it is important that the mailing system always remain connected to an analog telephone line and powered on. However, you can manually upload the...
  • Page 57 ONLINE SERVICES RATE REPOR... GENERIC CALL E CONF UPLOAD STATISTICS UPLOAD HOME LOGIN - The WJ185/220/250 mailing system initializes the modem, INFO Modem initialization running ... connects to the Hasler Online Server, Uploading eConfirmation Data 4130768H/B 05/24/2006 ORIG-0023-57...
  • Page 58 INFO Connecting to server.. and uploads your eConfirmation data. When the data transfer is complete, the WJ185/220/250 mailing system displays a message, indicating the successful completion of the records upload. ONLINE SERVICES RATE REPOR... INFO GENERIC CALL E CONF UPLOAD Successful e-Confirmation STATISTICS UPLOAD records upload...
  • Page 59 A proof of delivery letter is available for Express Mail® or Signa- ture Confirmation® service. For signature Confirmation® service Your Hasler Online service web provides you directly a link to the USPS web site and populates the tracking number for you (click on the Signature Confirmation item status link to access to the detail page, then click on Proof of Delivery).

  • Page 60: Downloading Software

    DOWNLOADING SOFTWARE Occasionally Hasler will request that you download new software into your WJ185/220/250 mailing system. The software package may include feature enhancements or performance upgrades. Also, if you purchase an additional service, you may be asked to download software that supports the new service.
  • Page 61 DIAGNOSTICS SERVER LOADING SYNCHRONIZATION HOME LOGOUT SETUP The SERVER LOADING screen displays the software packages available on the Hasler Online Server. Select the appropriate software download package as instructed and touch the button. SERVER LOADING Z1.04.bA4 Z1.04.bA4 ESCAPE Downloading Software...
  • Page 62 LATER Touch the button to begin the download. The WJ185/220/ 250 mailing system initializes the modem, connects to the Hasler Online Server, and uploads all the data stored on the mailing system: usage data, eConfirmation data, slogans, rates, department definitions. It then downloads the new software package and installs it.
  • Page 63 Touch the Envelope icon on the main menu of the WJ185/220/ 250 display to read the message in your mailbox. TEXT AD DIE MAIL D 00.00 LABEL SCALE SEALER Supervisor 08/01/2005 INFO RATE DEPT 1ST/PRIORITY DES 753.190 DEPT 1 D001 WGH --1b -.-oz MENU JOBS...

  • Page 64: Trouble Shooting

    Supervisor or Service. M230 Connection The customer requests a connection to problem. Please check the Hasler server, but the phone line is Tel. Cable. Try again not connected to the modem. M252 No dial tone. The customer requests a connection to Check telephone cable.
  • Page 65 - Complete the E-Confirmation processing procedure. M312 Cannot select The customer requests a connection to valid connection the Hasler server, but the WJ 185/220/ parameters. Call Ser- 250 mailing system does not have an vice. active set of connection parameters (e.g., the validity dates are not reached).
  • Page 66 Hasler server, but the phone line is not connected to the modem. - The customer requests a connection to the Hasler server, but there is no dial tone on the phone line. - The customer requests a connection to the Hasler server, but the phone line is busy.
  • Page 67 MESSAGE CAUSE/SOLUTION M414 Automatic An automatic file download call fails. download call failed! Check the phone cable to prevent another failure. M415 Stats upload A manual statistics upload call fails. failed! If the problem persists, call Retry. Supervisor or Service. M416 Generic call to The customer requests a manual OLS Server ended unex-...

  • Page 68: Online Services: Web Site Support Requirements

    10. ONLINE SERVICES: SITE SUPPORT REQUIREMENTS Recommended Configuration - PC with 128 MB of RAM - Microsoft® Windows 2000 or Windows XP® - Microsoft® Internet Explorer: 6.0 (SP1) or above, security level set on Medium security - Microsoft® Office 2000 or above (for export function to Microsoft Excel) or standalone Microsoft®...
  • Page 69 Microsoft, Windows, and Excel are either registered trademarks or trademarks of Microsoft Corporation in the United States and/ or other countries. Netscape is a registered trademark of Netscape Communica- tions Corporation in the U.S. and other countries. Mozilla Firefox is a trademark of The Mozilla Foundation. Online Services: Web Site Support Requirements 4130768H/B 05/24/2006...

  • Page 70: Index

    11. INDEX Mailbox 8, 11, 23, 50, 58, 63 Manual upload 28 Manually Uploading Usage Data 26 Activity 17, 25, 26, 28 Monthly activity 25 Automatic call 62 Online Service Configuration 68 MENUS 7 Connection data 25 SETUP 7 Consolidation 28 Customer Profile 16, 31 Password 9, 14, 15 Postal product data 25...
  • Page 71 USER'S GUIDE WJ 185/220/250 MAILING SYSTEM ONLINE SERVICES 4130768H/B ORIG-0022-01 05/24/2006...
  • Page 72 4130768H/B ORIG-0022-04 05/24/2006...

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