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TROUBLE SHOOTING GUIDE
PROBLEM
1. CONDITIONER DELIVERS HARD WATER
A. Bypass valve is open
B. No sodium in brine tank
C. Injector or screen plugged
D. Insufficient water flowing into brine tank
E. Hot water tank hardness
F. Leak at distributor tube
G. Internal valve leak
H. Flow meter jammed
I. Flow meter cable disconnected or not plugged into meter
cap
J. Improper programming
2. CONDITIONER FAILS TO REGENERATE
A. Electrical service to unit has been interrupted
B. Timer is not operating properly
C. Defective valve drive motor
D. Improper programming
3. UNIT USES TOO MUCH SODIUM
A. Improper sodium setting
B. Excessive water in brine tank
C. Improper programming
4. LOSS OF WATER PRESSURE
A. Iron build-up in line to water conditioner
B. Iron build-up in water conditioner
C. Inlet of control plugged due to foreign material broken
loose from pipes by recent work done on plumbing system.
5. LOSS OF MEDIA THROUGH DRAIN LINE
A. Air in water system
B. Drain line flow control is too large
6. IRON IN CONDITIONED WATER
A. Fouled media bed
B. Iron content exceeds recommended parameters
7. EXCESSIVE WATER IN BRINE TANK
A. Plugged drain line flow control
B. Brine valve failure
C. Improper programming
8. SODIUM WATER IN SERVICE LINE
A. Plugged injector system
B. Timer not operating properly
C. Foreign material in brine valve
D. Foreign material in brine line flow control
E. Low water pressure
F. Improper programming
9. CONDITIONER FAILS TO DRAW BRINE
A. Drain line flow control is plugged
B. Injector is plugged
C. Injector screen is plugged
D. Line pressure is too low
E. Internal control leak
F. Improper programming
G. Timer not operating properly
10. CONTROL CYCLES CONTINUOUSLY
32
A. Timer not operating properly
B. Faulty microswitches and/or harness
C. Faulty cycle cam operation
POSSIBLE SOLUTIONS
A. Close bypass valve
B. Add sodium to brine tank and maintain sodium level above water level
C. Replace injectors and screen
D. Check brine tank fill time and clean brine line flow tank control if plugged
E. Make sure distributor tube is not cracked. Check O ring and tube pilot
F. Make sure distributor tube is not cracked. Check O ring and tube pilot
G. Replace seals and spacers and/or piston
H. Remove obstruction from flow meter
I. Check meter cable connection to timer and meter cap
J. Reprogram the control to the proper regeneration type, inlet water hardness, ca-
pacity or flow meter size.
A. Assure permanent electrical service (check fuse, plug, chain or switch)
B. Replace timer
C. Replace drive motor
D. Check programming and reset as needed
A. Check sodium usage and sodium setting
B. See #7
C. Check programming and reset as needed
A. Clean line to water conditioner
B. Clean control and add media cleaner to media bed. Increase frequency of regener-
ation
C. Remove piston and clean control
A. Assure that well system has proper air eliminator control. Check for dry well con-
dition.
B. Ensure drain line flow control is sized
A. Check backwash, brine draw and brine tank fill. Increase frequency of regenera-
tion. Increase backwash time.
B. Add iron removal filter system
A. Clean flow control
B. Replace brine valve
C. Check programming and reset as needed
A. Clean injector and replace screen
B. Replace timer
C. Clean or replace brine valve
D. Clean brine line flow control
E. Raise water pressure
F. Check programming and reset as needed
A. Clean drain line flow control
B. Clean or replace injectors
C. Replace screen
D. Increase line pressure (line pressure must be at least 20 psi at all times)
E. Change seals and spacers and/or piston assembly
F. Check programming and reset as needed
G. Replace timer
A. Replace timer
B. Replace faulty microswitch or harness
C. Replace cycle cam or reinstall
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