10
10
Troubleshooting
Messages
Follow the instructions below if a message appears in the display.
Message
Cannot play; file format is not
supported.
Delete failed.
Do not disconnect.
Firmware update failed.
LOW BATTERY. Please Charge.
Noise Canceling unavailable.
Unable to execute.
Not enough free space in memory.
Delete files to ensure free space.
Unable to set photo as wallpaper.
Meaning
You are trying to play a file
that cannot be played on the
player.
You transferred an audio
file to video folders by drag-
and-drop.
You attempted to delete a
video but the player failed to
delete it.
The player is connected to a
computer or other external
devices to transfer data.
Updating the firmware failed
to complete.
The player's battery is running
low.
"NC Modes" is unavailable
because the usage
environment does not meet
the requirement for this
function.
The player's available capacity
is insufficient.
The selected photo cannot be
designated as the wallpaper.
Remedy
You cannot play a song in an
unsupported format file (
page 173).
Place them in folders under
the "MUSIC" folder.
If the player cannot play back
WMV files, they may become
playable by transferring by
Windows Media Player 11.
Delete the video by using
Media Manager for
WALKMAN or Windows
Explorer.
This is not an error message.
Do not disconnect the USB
cable until transferring
completes.
Follow the instructions
displayed on your computer
to retry updating the
firmware.
Charge the battery ( page
24).
Make sure that the NOISE
CANCELING switch is set to
the activated position (
page 112), and the supplied
headphones are used.
Connect the player to your
computer using the supplied
USB cable, and then delete
any unnecessary data from the
player using another software
used for transferring, or
Windows Explorer.
You can delete podcast's
episodes using the player (
page 98).
Make sure whether the photo
is not a damaged file or the
size is not too large.