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Troubleshooting
Messages
Follow the instructions below if a message appears in the display.
[Cannot play; file format is not supported.]
You are trying to play a file that cannot be played on the player.
You cannot play a song in an unsupported format file ( p. 153).
[Cannot play; license has expired.]
The playback limitation period of the song has expired.
Update the license information of songs using the software used for transferring.
[Delete failed.]
You attempted to delete a video but the player failed to delete it.
Delete the video by using Content Transfer or Windows Explorer.
[Do not disconnect.]
The player is connected to a computer or other external devices to transfer data.
This is not an error message. Do not disconnect the USB cable until transferring
completes.
[Firmware update failed.]
Updating the firmware failed to complete.
Follow the instructions displayed on your computer to retry updating the
firmware.
[LOW BATTERY. Please Charge.]
The player's battery is running low.
Charge the battery ( p. 19).
[Noise Canceling unavailable. Unable to execute.]
[NC Modes] is unavailable because the usage environment does not meet the
requirement for this function.
Make sure that [Noise Canceling: On/Off] is set to [On] ( p. 94), and the
supplied headphones are used.
Continued
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