Cloud Service; Polycom Cloud Service - Polycom Pano Frequently Asked Questions Manual

FREQUENTLY ASKED QUESTIONS
can be zoomed to any size, and panned to make room for new designs. All the work can be saved with a
click on the Pano App.
Q: If a person has joined from a remote location, how he/she can share content to Polycom Pano.
A: Anyone that is on the same network could share to the in-room Pano with the Pano App. If a person
was, say in their home office and was given the IP address and the Security PIN code then they could
send their PC into Pano. This is a bit of a corner case since in that scenario the remote participant would
not be able to receive or see what is going on in the room without a video codec. The primary use case
when not integrating with a video codec would be to have users in the room share.

Polycom Cloud Service

Q: What is the Polycom Cloud Service?
A: The optional service allows organizations to securely manage their deployment of Pano units through
a private Microsoft Azure tenant and provide end user access to their content on OneDrive for Business.
Q: How do I get an account setup?
A: As part of the order process you will be asked to provide an email address for your IT Admin. The
contact information will be signal the creation of the private and secure tenant account. The IT Admin will
receive an email invite to sign-in and register Pano to the cloud for management purposes. The IT Admin
may also authorize end users of O365 to access their OneDrive for Business accounts for the purpose of
sharing cloud-stored documents into Pano.
Q: How can I request an account if I did not receive an invite?
A: Pano with a maintenance contract authorizes full support of the cloud. If uses have not received an
invite then they may contact Polycom Global Service
Q: I see a button to sign-in on the Pano Out-of-Box wizard. Is this where I sign-in?
A: Yes. When you receive the email invite you may activate your account in the Admin Portal. You will be
prompted to change the secure password and the portal interface will load. You can add the system into
your deployment at any time. So, you may skip the sign-in process if you have not yet setup the account.
Q: Does the service have a cost associated?
A: No. The service is entirely free and optional for any Polycom Pano customer with a maintenance
contract.
Q: Where do I go to get support?
A: When Pano is purchased it is sold with a product maintenance agreement. The device and the cloud
management portal is supported under that agreement. You may contact support.polycom.com at any
time.
Q: How do I know my data is secure?
A: The service uses Cryptographic Security, one of the first and most visible considerations when it
comes to system and network security. The secure cryptographic protocols, cipher suites and
implementations are core requirements in today's threat landscape and Polycom has placed a strong
emphasis on cryptographic security. More information on the use of Cryptographic Security can be found
in the Polycom Cloud Service Security Whitepaper on www.support.polycom.com
Q: How is the device authenticated?