Motorola AXH01 Quick Start Manual page 21

Searching... appears on the handset
• Check that the AC power adapter is securely plugged into the base and
power outlet.
• Check that you are not too far from the base.
• Reset the Motorola AX device by removing the batteries from the
handset and press the RESET button on the base. Wait for around 15
seconds before connecting it again. Allow up to one minute for the
handset and base to synchronize.
• Try re-registering the handset.
Cannot register a handset to the base
• Up to 5 handsets can be registered to the base. If 5 handsets are
already registered, de-register a handset before registering a new one.
Unable to open the Amazon Alexa app
• Force close the app.
• Restart your smartphone.
• Uninstall and reinstall the app.
• For further help you can go to Apple / Google support.
iOS - https://getsupport.apple.com/.
Android - https://support.google.com/android/.
Unable to open the hellovoice app
• Force close the app.
• Restart your smartphone.
• Uninstall and reinstall the app.
Alexa does not respond
• Check that the AC power adapter is securely plugged into the base
and power outlet.
• Check that the Ethernet cable is securely plugged into the router.
• Check that your internet connection is working.
• Once the Alexa key is pressed wait for the beep before making your
request.
• Check that the line is not in use and that there is no ongoing Alexa
session on another handset.
Unable to use Alexa to call a person or contact name
• Follow all of the Alexa does not respond suggestions.
Check that you have allowed Amazon Alexa app access to your
•
smartphone contacts.
• Check that your contact is correctly saved and listed in
Amazon Alexa app.
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