Troubleshooting; Indicator Lights Under Normal Usage; Issues - Ectosense NightOwl Healthcare Professional Manual

7 Troubleshooting

7.1 Indicator lights under normal usage

Indicator light
Online Mode
Purple blinking
Blue 2 seconds
Blue blinking
Offline Mode
Green 0.5 second flash
Green blinking
Purple blinking
Charging cradle indicator lights
Blue continuous

7.2 Issues

If any problems arise while using the NightOwl® Sensor, take the following actions. If the problem cannot
be solved, contact Technical Support (see 2 Contacting us), unless specified otherwise.
Prior to investigating the problem further, it is advised to reset the sensor by pressing the button for 20
seconds. Upon rebooting, the indicator lights will turn blue three times.
Problem/Possible cause
My sensor does not turn on
The sensor does not vibrate when turning on
The indicator lights turned red for 30 seconds
Charging cable/power plug/NightOwl casing is
Instructions for Use – NightOwl
Meaning
The battery is too low – recharge the sensor.
A connection with a qualified smartphone app was established
successfully.
The sensor was previously connected to an app, and has now lost
connection. It is possible that you moved too far away from the
smartphone. Upon getting closer to the smartphone, the
connection should re-establish automatically leading the blue light
to disappear.
The memory does not contain any data and you can proceed with
a new test without risking any overwrite.
The sensor is in the process of clearing data stored on its internal
memory after an Offline Mode recording, as commanded by the
Ectosense Healthcare Professional app.
The battery is too low – recharge the device.
Charging and sensor is not fully charged yet.
® Sensor – Healthcare Professional
Action
1. Press longer than 0.5 seconds.
1. Report the issue to Technical Support.
1. The sensor is in error state.
2. Reset the sensor.
1. Contact Technical Support within the
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