COBHAM EXPLORER 510 User Manual
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COBHAM EXPLORER 510 User Manual

COBHAM EXPLORER 510 User Manual

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  • Page 1 EXPLORER 510 User manual...
  • Page 2 Manuals issued by Thrane & Thrane A/S are periodically revised and updated. Anyone relying on this information should acquire the most current version e.g. from www.cobham.com/satcom, Cobham SYNC Partner Portal, or from the distributor.
  • Page 3 Failure to comply with these precautions or with specific warnings elsewhere in this manual violates safety standards of design, manufacture and intended use of the equipment. Cobham SATCOM assumes no liability for the customer's failure to comply with these requirements.
  • Page 4 Antenna safety instructions Antenna safety instructions Use only manufacturer supplied antennas. Antenna minimum safe distance: 0.6 m Antenna gain Directional, with maximum gain of 11 dBi (with reference to isotropic). The Federal Communications Commission has adopted a safety standard for human exposure to RF (Radio Frequency) energy which is below the OSHA (Occupational Safety and Health Act) limits.

  • Page 5: About This Manual

    About this manual Intended readers This manual is a user manual for the EXPLORER 510. The manual is intended for anyone who is using or intends to use the EXPLORER 510. No specific skills are required to operate the EXPLORER 510. However, it is important that you observe all safety requirements listed in the Safety summary in the beginning of this manual, and operate the EXPLORER 510 according to the guidelines in this manual.

  • Page 6: Table Of Contents

    Your EXPLORER 510 terminal ..................3 Chapter 2 To get started To unpack and assemble the EXPLORER 510 ..........5 To switch the EXPLORER 510 on or off ..............8 To connect your WLAN-enabled device ............... 8 To connect to LAN ........................
  • Page 7 ........................64 Optional: To set up cellular network for data ..........76 Chapter 5 Maintenance and troubleshooting Support ...............................78 Software update ........................79 Restore the settings of the EXPLORER 510 ............82 Maintenance ..........................83 Troubleshooting ........................84 Log files ..............................93 List of reserved IP subnets .....................94...
  • Page 8 Contents AC/DC adapter ..........................98 Outline drawing ..........................99 Satellite coverage .........................100 App. B Command reference Overview of M2M AT and SMS commands ..........102 SMS remote commands ....................103 AT commands ...........................108 App. C Conformity ................................117 ................................117 ..............................117 Japanese Radio Law and Japanese Telecommunications Business Law Compliance.

  • Page 9: General Description

    USB interface is also available, with possible connection of LAN using a USB to LAN Converter Cable (included). The EXPLORER 510 provides access to up to 464 kbps Standard data and 32, 64 and 128 kbps Streaming data and may be used for: •...

  • Page 10: Features And Interfaces Of The Explorer 510

     Support for the EXPLORER Connect app, which makes it easy to use your smart device to make calls over BGAN, and to set up the EXPLORER 510.  Built-in web interface allowing you to manage your calls and customize the terminal to your specific needs, using a smartphone, computer or tablet.

  • Page 11: Your Explorer 510 Terminal

    Chapter 1: Introduction to EXPLORER 510 Your EXPLORER 510 terminal EXPLORER 510 overview The EXPLORER 510 is a compact unit comprising transceiver and antenna in one unit. Antenna for BGAN, GNSS and Wireless LAN SIM card Status LEDs USB connector...
  • Page 12 Recharge the battery regularly. SIM card The EXPLORER 510 requires a SIM card to go online. Without a SIM card you can still configure the terminal and you may be able to make emergency calls if the network allows it, but you cannot make normal calls nor access the internet.

  • Page 13: Chapter 2 To Get Started

    Chapter 2 To get started This chapter describes: • To unpack and assemble the EXPLORER 510 • To switch the EXPLORER 510 on or off • To connect your WLAN-enabled device • To connect to LAN • To access the web interface •...
  • Page 14 Getting started booklet The EXPLORER Connect app If you want to use your smartphone with the EXPLORER 510, install the EXPLORER Connect app, which is available for iPhone at the Apple Store and for Android phones at Google Play. The EXPLORER Connect app provides the following options:...
  • Page 15 1. Loosen the two screws holding the SIM cover. 2. Lift the cover. 3. Push the SIM card gently and let it pop out. 4. Remove the SIM card. 5. Close the cover and tighten the two screws gently. 98-143082-D To unpack and assemble the EXPLORER 510...

  • Page 16: To Switch The Explorer 510 On Or Off

    Status for use. indicator At this point you may hear a sound from the EXPLORER 510, indicating that it is Note ready to be pointed towards the satellite (see To access the external network page 10).

  • Page 17: To Connect To Lan

    53. To connect to LAN The EXPLORER 510 does not have a LAN connector, but you can use the USB to LAN Converter Cable supplied with your EXPLORER 510 to connect your computer. The USB charge current must be set to 1.0 A. This is the default setting. See...

  • Page 18: To Access The External Network

    BGAN or cellular network The EXPLORER 510 is a BGAN terminal. However, you have the option of connecting an EXPLORER Cellular Modem to the USB interface of the EXPLORER 510, making it possible to use the cellular network when it is available. See Optional: To set up cellular network for data page 76.
  • Page 19 10 for a map Before pointing with the location of the satellites. 2. If the EXPLORER 510 is not already in pointing mode, start the EXPLORER Connect app and select Pointing, or access the web interface as described in To access the web...
  • Page 20 Ready (or other status information): • Ready means the EXPLORER 510 is registered on the network and is ready to go online. If there is any other status information to show, e.g. if a call or data session is active or there is a warning, the status field will show that instead.

  • Page 21: To Start And Stop Data Connections

    55. Internet and LAN connection modes To start and stop data connections on your EXPLORER 510, do as follows: 1. On your smartphone, start the EXPLORER Connect app and select Terminal access, or on the connected device, open your browser and type the IP address of the terminal (default IP address: 192.168.0.1) in the address bar to access the web interface.
  • Page 22 Chapter 2: To get started Default data connection types By default, the following connections are available: Name Type of connection Standard data Several users can share the data connection. This type of connection is ideal for TCP/IP traffic such as e-mail, file transfer, and Internet/intranet access.

  • Page 23: To Make Phone Calls Over Bgan

    EXPLORER 510. You can also find other SIP applications on the Internet. To connect your smartphone for making calls To use your phone to make calls through the EXPLORER 510 using WLAN, do as follows: 1. Start up the EXPLORER 510 terminal.
  • Page 24 If you do not have the EXPLORER Connect app and it is the first time you connect your phone to the EXPLORER 510 for making calls, you must first set up the SIP server details in your phone. For information how, see the user documentation for your phone and for the SIP application.

  • Page 25: External Power

    The default behavior of the EXPLORER 510 is to power up automatically when you connect external power. If you wish, you can change this power up mode, so that the EXPLORER 510 is only powered if the Power button is pressed.

  • Page 26: Semi-Fixed Installation

    EXPLORER 510 has a 1/4 - 20 UNC thread that should fit most standard camera tripods. Do as follows: 1. Mount the EXPLORER 510 on a tripod using a 1/4 - 20 UNC bolt or thumb screw. The bolt or thumb screw must penetrate maximum 7 mm into the thread in the Note EXPLORER 510.

  • Page 27: Chapter 3 Operation

    BGAN or cellular network The EXPLORER 510 is a BGAN terminal. However, you have the option of connecting an EXPLORER Cellular Modem to the USB interface of the EXPLORER 510, making it possible to use the cellular network when it is available. See Optional: To set up cellular network for data page 76.

  • Page 28: Data Connection

    To set up the connection mode on page 54. To start and stop data connections on your EXPLORER 510, do as follows: 1. On your smartphone, start the EXPLORER Connect app and select Terminal access, or on the connected device, open your browser and type the IP address of the terminal (default IP address: 192.168.0.1) in the address bar to access the web interface.
  • Page 29 Chapter 3: Operation PPPoE (Point-to-Point Protocol over Ethernet) Overview You can establish a PPPoE connection to the BGAN network using the EXPLORER 510 system. Use PPPoE if you want to control your connection independently of the web interface. Possible applications are: •...
  • Page 30 Chapter 3: Operation To configure the connected equipment for PPPoE How to configure your equipment depends on the type of equipment. Refer to the user documentation of the equipment. As a minimum, you need to configure the following parameters in your equipment in order to make PPPoE work with the terminal: •...

  • Page 31: To Access The Terminal From A Remote Location (Bgan Only)

    To access the terminal from a remote location (BGAN only) Remote access with SMS You can perform a number of actions and some configuration on the EXPLORER 510 using SMS commands. The SMS commands require a BGAN connection. They cannot use a cellular Note connection.
  • Page 32 ADVWATCHDOG Gets or allows you to set the current Terminal watchdog parameters. ATCO Allows you to send AT commands in an SMS to the EXPLORER 510 which returns the response in an SMS. Note: The ATCO command only supports a subset of the AT commands, ATCO commands on page 109.
  • Page 33 214.123.189.119 can get remote access to the web interface (if two IP addresses are listed, it is interpreted as a range of IP addresses). 2. The EXPLORER 510 should now return an SMS response with the external IP address of the terminal.
  • Page 34 • <ip address> is the external IP address of the EXPLORER 510. The external IP address can only be obtained when a data connection (PDP context) is established. If a data connection is started. you can get the external IP address with the GETINFO SMS...

  • Page 35: Phone Calls

    To receive a call By default, all phones connected to the EXPLORER 510 will ring when one of the mobile numbers is called. Note however, that this depends on the call type settings. See Call types page 27.

  • Page 36: Alerts

    To make a call to the EXPLORER 510 To make a call to a phone connected to the EXPLORER 510, dial + <Mobile number> + is the prefix used in front of the country code for international calls. This is 00 when •...

  • Page 37: Status Of The Explorer 510

    Tracking and location reporting The EXPLORER 510 can be used for tracking purposes. You can set up the terminal to report its position to a server at certain time intervals. To use the tracking feature you must either set up a tracking server or get a tracking solution from your service provider.

  • Page 38: Chapter 4 Configuration

    Chapter 4 Configuration This chapter describes how to use the web interface to operate, set up and configure your system. It has the following sections: • Configuration with EXPLORER Connect app • The web interface • To point the antenna (BGAN) •...

  • Page 39: Configuration With Explorer Connect App

    Connect app on page 6. To access the configuration settings, connect to the WLAN of the EXPLORER 510, start the EXPLORER Connect app and select Terminal Access. From this point you have access to the same settings as from the web interface.

  • Page 40: The Web Interface

    To access the web interface, do as follows: 1. Start up the terminal. For details, see To switch the EXPLORER 510 on or off on page 8. 2. Connect your computer to the terminal. 3. Open your browser and enter the IP address of the terminal in the address bar.
  • Page 41 Chapter 4: Configuration Overview of the web interface When the web interface opens, the title bar shows the name of the product. The example below shows the Support page. Icon bar Name and icon of current page (on opening page: The name of the product) Breadcrumbs Contents section...
  • Page 42 Chapter 4: Configuration Icons in the icon bars The icon bars are always available at the top and bottom of the web interface. Some of the icons are permanent while others are temporary. Icon Explanation Power status. The icon changes according to status. Click to see detailed battery status.

  • Page 43: To Point The Antenna (Bgan)

    Chapter 4: Configuration To point the antenna (BGAN) Before you can use the BGAN network, you must point the antenna in the direction of the satellite and find the best possible signal strength. For detailed information on the pointing procedure, see on page 10.

  • Page 44: To Enter The Sim Pin In The Web Interface

    Chapter 4: Configuration To enter the SIM PIN in the web interface Whether you are using the BGAN network or a cellular network, you need a SIM card Note to access the network. If you are using BGAN, the SIM is inserted in the terminal and if you are using the EXPLORER Cellular Modem the SIM card is inserted in the modem.

  • Page 45: To Control Data Connections From Web Interface (Bgan)

    WLAN interface. See (step 4. on To set up the connection mode page 56). To start and stop data connections on your EXPLORER 510, do as follows: 1. In the opening page, locate the connection package you want to start.  ...
  • Page 46 Chapter 4: Configuration  When a connection is active, the icon changes to and the tile for the active connection shows: • IP address: The IP address that has been assigned by the service provider to this session. • Transferred data: For Standard data, the tile shows the total amount of transmitted and received data since the connection was established.

  • Page 47: Status Information

    • Airtime Provider: The provider of the BGAN services. • Network operator: The operator (or provider) of the Cellular network, if used. • Local IP address: The local IP address of the EXPLORER 510. E.g. used to connect to the web interface.
  • Page 48 • Status: Shows the status of the GNSS connection, e.g. if there is 2D fix, 3D fix or no fix. • Position: The geographic position of the EXPLORER 510. • GNSS: Shows which GNSS systems are currently used to obtain the position.

  • Page 49: The Control Panel

    Chapter 4: Configuration The Control panel The Control panel is used for accessing the settings and functions of your EXPLORER 510.  To open the Control panel, click from the bottom right corner of the web interface. 98-143082-D The Control panel...

  • Page 50: To Use The Logs

    Chapter 4: Configuration To use the logs To access the logs  and select Logs from the menu. The Logs page contains: To access the Logs, select Call log: A list of all incoming, outgoing and missed calls since the log was last cleared. •...

  • Page 51: Battery Status Information

    The estimated remaining usage time stated while the battery is Idle is the time that the terminal will run when the battery is active (discharging). For more information on the EXPLORER 510 batteries, see • on page 83 Normal use of the battery •...

  • Page 52: To Set Up The Interfaces

    TKIP or WPA2-AES encryption (default) you can choose to use a text string, which may be easier to memorize. 9. Type in the Encryption key for the selected Security standard (not applicable if security mode = None). The default encryption key is the serial number of the EXPLORER 510. 98-143082-D To set up the interfaces...
  • Page 53 Chapter 4: Configuration You can find the serial number under Control panel > Support > About or on the label on the EXPLORER 510. 10. Click Save. A line through a greyed-out WLAN icon means the interface is disabled. •...

  • Page 54: To Manage Connected Devices (Traffic Control)

    With the Traffic control function you can get an overview of devices connected to your EXPLORER 510 and control which devices you want to connect. You can also select whether or not they should be allowed to use BGAN or cellular network. Note that the available settings depend on whether or not you are logged in as administrator.
  • Page 55 Chapter 4: Configuration Traffic control (Administrator) When you are logged in as administrator (or administrator password is disabled), the Traffic control setup offers more options. To set up traffic control as administrator, do as follows: 1. Log in as administrator (or make sure administrator password is disabled). ...
  • Page 56 Chapter 4: Configuration To block or allow BGAN or cellular traffic or edit the name for a device 1. In the Traffic control page, click the device you want to set up. The page shows the name, MAC address, IP address and traffic rule for the device. 2.

  • Page 57: To Manage Smartphones (Ip Handsets)

    To manage smartphones (IP handsets) Overview This section describes how to manage smartphones connected to the EXPLORER 510. The terminal supports connection of up to 16 phones through the WLAN interface. Each phone must have a local number in the range 0501 to 0516 as well as a unique password. For details, see the next section.

  • Page 58: Support Features

    Chapter 4: Configuration Support features  (Control panel) > Support. To open the Support page, select To view the Alerts  When an alert is registered, the web interface shows a warning icon in the icon bar as long as the alert is active. The Alerts list only shows alerts that are currently active. ...
  • Page 59 The Extended Status page shows information such as IAI-2 status, IMSI number and IMEI number. 1. You can download the software from the Cobham SYNC Partner Portal at www.cobham.com/ , select Cobham SYNC Partner Portal > Downloads > Product Software. Locate the satcom EXPLORER 510 software.
  • Page 60 The terminal restarts. Note that this is the equivalent to switching the terminal off and on again. About The About page shows the Serial number and software version of your EXPLORER 510 and legal information. It also shows your Help desk information, if it has been entered under Advanced > Help desk.

  • Page 61: Terminal Settings

    Chapter 4: Configuration Terminal settings  (Control panel) > Terminal settings. To configure the terminal settings, select 98-143082-D Terminal settings...
  • Page 62 Optional: To set up cellular network for data on page 76. To set up which network you want to use when starting up the EXPLORER 510, do as follows: 1. In the Terminal settings page, locate Connection. 2. At Mode, select from the drop-down list which mode you want the EXPLORER 510 to start up in.
  • Page 63 Chapter 4: Configuration • Cellular modem only: The EXPLORER 510 only uses the cellular network, not BGAN. If an EXPLORER Cellular Modem is not connected, or if the cellular network does not work for some reason, you cannot access any network.
  • Page 64 • Select Router mode if one or more computers are connected and the EXPLORER 510 should act as a router. When Router mode is selected, the EXPLORER 510 uses the built- in NAT module for making the necessary address translations.
  • Page 65 To enable or disable Network Service Device (NSD) If you have an Inmarsat GX system together with your EXPLORER 510 and you want to use the EXPLORER 510 as backup when the GX service is not available, you can acquire a Network Service Device from Inmarsat.

  • Page 66: To Set Up Your Data Connection Packages

    Chapter 4: Configuration To set up your data connection packages You must be logged in as administrator in order to change, delete or create Note connection packages. To change a connection package You access the connection packages from the Dashboard. ...
  • Page 67 Chapter 4: Configuration 3. Click Click here to create connections. 4. Click Add connection. 5. Select the connection type you want for your new connection package. 6. Click Save package. The new package should now appear as a new tile on the startup page. To change the APN for a connection package By default a connection package is set to use no IP Header compression and to use the APN (Access Point Name) from the SIM card.

  • Page 68: To Set Up Tracking And Location Reporting

    Chapter 4: Configuration To set up tracking and location reporting You can set up the EXPLORER 510 to report to a server at certain time intervals. To set up tracking, do as follows:  , select Tracking and location reporting.
  • Page 69 • User defined: APNs are provided from the Airtime Provider. Type in the APN next to User defined name. 6. Type in the Report interval in hours (h) and minutes (m). Example: If you type in 1 h 30 m, the EXPLORER 510 will send a report for every 1½ hour. 7. Click Save.

  • Page 70: Advanced Lan

    3. Select Active to activate the port forwarding. 4. Type in the Incoming port start and the Incoming port end. This is the range of port numbers on the EXPLORER 510 for which incoming traffic to the EXPLORER 510 will be forwarded.
  • Page 71 PPPoE connection. For example you need to set up which service to use (e.g. 64 kbps Streaming) and possibly a user name and password. For details, refer to the documentation for your connected equipment. On the EXPLORER 510 you must set up the APN to use before you can establish a PPPoE connection. ...

  • Page 72: Advanced Settings

    Advanced settings First time use The first time you access the EXPLORER 510 web interface the administrator password is disabled, so you have access to all settings. If you want to use an administrator password, you can enable it as described in the next section.
  • Page 73 AT commands on the WLAN interface. AT commands are low-level commands used to control modems, in this case the EXPLORER 510. They are typically used during service and maintenance or when troubleshooting the terminal. 4. Under Allow user accounts:, select Service user account if you want to enable the use of a service user account.
  • Page 74 To restore factory settings To restore the factory settings of the EXPLORER 510, do as follows: 1. Under Advanced, select Factory reset. All configuration will be lost and the EXPLORER 510 will return to the default Important configuration. 2. Click OK.
  • Page 75 Configuration files can only be exchanged between terminals with the same software Note version! To save a configuration to a file To save the current configuration of your EXPLORER 510 to a file on your computer, do as follows: 98-143082-D Advanced settings...
  • Page 76 The configuration is downloaded from the EXPLORER 510 to the downloads section of your computer. To load a configuration from a file To load a configuration from a file into your EXPLORER 510, do as follows: 1. In the Advanced page, click Load/save configuration. 2. Click Load configuration.
  • Page 77 Verify your data connection (ping - similar to Connection watchdog) The terminal continuously monitors: • The time (monitors that UTC time is received from GPS at startup) The EXPLORER 510 operates with UTC time, local time is not available. Note • CS-attach (the status of the circuit-switched connection) If any of the actions fail, the terminal restarts.
  • Page 78 (UTC time). Data limits You can set a limit for the use of BGAN data services with the EXPLORER 510 system. If you have entered the BGAN call charges in the menu Call charges, the system automatically calculates and displays the maximum charges for your BGAN data sessions.
  • Page 79 Chapter 4: Configuration Call charges Thrane & Thrane A/S does not take responsibility for the correctness of the estimated Note charges. This calculation is only a rough estimate of the charge, based on the tariff entered by the user. Also, the Airtime Provider may have different methods of measuring the airtime used.
  • Page 80 Chapter 4: Configuration Prepare the terminal for remote management You can set up the terminal so that it can be controlled from a remote location. To set up the terminal for remote management, select Advanced > Remote management from the Control panel. 98-143082-D Advanced settings...
  • Page 81 Chapter 4: Configuration Prepare the terminal for remote access with IP The settings for Remote access with IP are not relevant if you are using the SMS Note ATCO command _IREMWEB to get access to the web interface from a remote location, or you only need remote access by SMS commands.
  • Page 82 6. At Static IP addresses for SMS data activation, click Add IP address and add any static IP addresses used by locally connected equipment for which a data connection should be activated when the EXPLORER 510 receives an “ACTIVATE” or “DEACTIVATE” SMS command.
  • Page 83 Remote control of tracking When you are using the tracking function of the EXPLORER 510, you can set up the terminal so that the tracking server can access the EXPLORER 510 e.g. to start or stop tracking or to change reporting intervals.

  • Page 84: Optional: To Set Up Cellular Network For Data

    Optional: To set up cellular network for data The EXPLORER 510 is a BGAN terminal by default. However, if you are within coverage of a cellular network, you may want to acquire an EXPLORER Cellular Modem as an alternative to the BGAN network.
  • Page 85 SIM PIN in the web interface You can now access the Internet through the cellular network from a device connected to the EXPLORER 510. Note that you cannot use the BGAN network as long as EXPLORER Cellular Modem is selected.

  • Page 86: Chapter 5 Maintenance And Troubleshooting

    Your dealer, installer or Cobham SATCOM partner will assist you whether the need is user training, technical support, arranging on-site repair or sending the product for repair. Your dealer, installer or Cobham SATCOM partner will also take care of any warranty issue.

  • Page 87: Software Update

    FTP server. 2. To access the EXPLORER 510, use one of the following: 1. You can download the software from the “Cobham SYNC Partner Portal” at www.cobham.com/satcom, select Cobham SYNC Partner Portal > Downloads. Locate the EXPLORER 510 software.
  • Page 88 To prepare the USB stick Do as follows: 1. Download the EXPLORER 510 software to your computer 2. Insert the USB memory stick into your computer and copy the EXPLORER 510 software image file to the drive. 3. Rename the file name to "tt3711a.tiif".
  • Page 89 1. Prepare the USB stick as described in To prepare the USB stick on page 80. 2. While powering on the EXPLORER 510, push and hold the Reset button until the two LEDs are flashing blue. See Restore the settings of the EXPLORER 510 on page 82.

  • Page 90: Restore The Settings Of The Explorer 510

    Chapter 5: Maintenance and troubleshooting Restore the settings of the EXPLORER 510 The EXPLORER 510 has a Reset button that has three functions: To restore all settings to factory settings, to restore WLAN settings only and to put the EXPLORER 510 into safe mode for recovery software upload.

  • Page 91: Maintenance

    Never leave the EXPLORER 510 fully discharged for a longer period of time. If the EXPLORER 510 is not to be used for a shorter period of time (1 month), charge the battery to minimum 20 to 30%. If the EXPLORER 510 is stored for more than a month, charge the battery to 50%.

  • Page 92: Troubleshooting

    The Power button was not When you switch off the cannot be switched off. held long enough. EXPLORER 510, hold the power button until the light indicator flashes rapidly yellow. In rare cases, it may take up to 10 seconds to switch off the EXPLORER 510.
  • Page 93 SIM card on page 7. The web interface The EXPLORER 510 is unable Make sure the view to the GNSS shows to register on the network, satellites is not blocked.
  • Page 94 GNSS. If the EXPLORER 510 has not To help the EXPLORER 510 obtain been used recently within the position fix, it should be placed same location, it can take up...
  • Page 95 PUK code to unlock the enter the PUK code from this SIM. However, the PUK code other device. When the SIM is cannot be entered using the unlocked you can put it back into EXPLORER 510. the EXPLORER 510. 98-143082-D Troubleshooting...
  • Page 96 Chapter 5: Maintenance and troubleshooting Status signalling Means of signalling The EXPLORER 510 system provides two methods for signalling the status of the system. Light indicators next to the SIM slot • Messages shown in the web interface. • Light indicators The EXPLORER 510 has two light indicators showing status and WLAN.
  • Page 97 82. Not active – power off / starting up / closing down Event messages and status messages In the web interface of the EXPLORER 510 you can see status messages and alerts that are currently active.  When a warning or error event is active, the web interface shows a warning symbol .
  • Page 98 Chapter 5: Maintenance and troubleshooting Displayed text Explanation Remedy The temperature in the None. If the ambient Antenna - Startup antenna is too low for the temperature is outside the temperature too low system to start up. specified limits, the antenna may not be able to start up properly.
  • Page 99 Chapter 5: Maintenance and troubleshooting Displayed text Explanation Remedy WLAN failed to start up Restart the terminal. Contact WLAN control normally. your distributer if the problem persists. There is an unknown problem Restart the connection e.g. Unknown connection with the connection. from the Dashboard in the problem web interface.
  • Page 100 Chapter 5: Maintenance and troubleshooting Displayed text Explanation Remedy Low ambient temperature is Move the terminal to a Too low temperature causing the performance of warmer location. For warning the terminal to be degraded information on ambient or halted. temperature limits, see General specifications The terminal will assume page 95.

  • Page 101: Log Files

    7. Choose a location for the file and save it. Call log and data log The log holds detailed information on each call or data session to and from the EXPLORER 510, including date and time, phone numbers, duration, amount of data transferred etc.

  • Page 102: List Of Reserved Ip Subnets

    Chapter 5: Maintenance and troubleshooting List of reserved IP subnets Some IP subnets are reserved for internal use in the terminal. If any of these addresses are assigned to external equipment connected to the terminal, the terminal and connected equipment will not be able to communicate. The following local IP subnets are reserved for internal use in the terminal.

  • Page 103: Technical Specifications

    Appendix A Technical specifications General specifications Item Specification Type EXPLORER 510, BGAN Class 2 terminal Max. IP data rate, Rx/Tx 464 kbps/464 kbps (simultaneously) Streaming data 32, 64, and 128 kbps Voice Standard voice 4 kbps Premium voice 3.1 kHz audio, 64 kbps Physical dimensions 202 x 202 x 51.8 mm...

  • Page 104: Battery Specifications (Internal Battery)

    Appendix A: Technical specifications Battery specifications (internal battery) Item Specification Battery type Lithium Ion, rechargeable Time between recharging Stand-by 24 h (0 to 55C/ 32 to 131F) Tx time, max 2 h 25 m @ 128 kbps (25°C / 77F) Rx time, max 4 h 40 m @ 128 kbps (25°C / 77F) Charge time without precharging...

  • Page 105: Specifications

    Appendix A: Technical specifications WLAN access point Item Specification Standard IEEE 802.11 b/g Antenna Built-in Frequencies 2.4 GHz ISM band USB (Host) interface Connector pin-out Function VBUS Specifications Item Specification Version USB v2.0 Host Connector type Type A Charge current available 0.5 A or 1.0 A, user selectable Max.

  • Page 106: Built-In Bgan Antenna

    Appendix A: Technical specifications Built-in BGAN antenna Item Specification Type Directional patch array, manually adjustable Polarization RHCP, Right-hand circular polarization for both tx and rx Frequencies Inmarsat I-4 Transmit 1626,5 MHz - 1660,5 MHz Receive 1525 MHz - 1559 MHz Inmarsat Alphasat (EMEA) Extended L-band (XL) Transmit...

  • Page 107: Outline Drawing

    Appendix A: Technical specifications Outline drawing Dimensions are in millimeter 98-143082-D Outline drawing...

  • Page 108: Satellite Coverage

    Appendix A: Technical specifications Satellite coverage The EXPLORER 510 uses the Inmarsat I-4 satellites and the Alphasat satellite for satellite communication. The drawings below show the coverage areas for these satellites. 98-143082-D Satellite coverage...

  • Page 109: Command Reference

    This appendix lists the function, syntax and parameters for commands used with the EXPLORER 510. You can send commands to the EXPLORER 510 either with an SMS or via AT shell. SMS is very useful for re- mote operation, because you only need the terminal’s mobile number to access the terminal. This appen- dix has the following sections: •...

  • Page 110: Overview Of M2M At And Sms Commands

    Send file from terminal to FTP server _ISENDFILE Get file from FTP server to terminal _IGETFILE Update configuration file _IUPDCFG Enable LTE robustness _IATCROBST Get input voltage of the EXPLORER 510 _ITDCIV Administrator password control ADPWRST Activate PDP context ACTIVATE Deactivate PDP context DEACTIVATE...

  • Page 111: Sms Remote Commands

    The command name and all keywords must be in upper case; most user-provided parameters are case sensitive but may be either case. TE means Terminal Equipment - the equipment connected locally to the EXPLORER 510. • SMS remote command summary Commands The table below summarizes the available SMS remote commands.
  • Page 112 Get parameters. Set parameters. <imei> <14 digits> IMEI of the EXPLORER 510, without dashes or check digit. <info_mode> For GPS query: position data only. For other queries: use verbose mode (with titles). For GPS query: position data plus SMS usage. For other queries: use terse mode (no titles).
  • Page 113 Appendix B: Command reference Parameter Values Meaning <PC/TE type> DHCP All TEs known via DHCP. STATIC All TEs known via Terminal settings. Always On, deactivate all PDP contexts including those established with automatic activation. <name> Name of specific TE, as known by DHCP server. <IP addr>...
  • Page 114 Parameter Values Meaning <wakeup> Set to NA. This parameter must be present, but is ignored because the EXPLORER 510 does not support wake up functions. <wanmode> Cellular modem if available at power-up User selection BGAN only Cellular modem only Not valid for EXPLORER 510 <wdog_enable>...
  • Page 115 Appendix B: Command reference Reject Response SMS Possible Cause INVALID RESTART REQUEST Attempt to perform restart before EXPLORER 510 has been running for at least 15 minutes. INVALID WANMODE REQUEST The requested WAN mode is not supported by the EXPLORER 510.

  • Page 116: At Commands

    • The command name and all keywords must be in upper case; most user-provided parameters are case sensitive but may be either case. TE means Terminal Equipment - the equipment connected locally to the EXPLORER 510. • 98-143082-D AT commands...
  • Page 117 Appendix B: Command reference M2M related AT commands The EXPLORER 510 does not support BGAN M2M SIM cards nor over-the-air software Note upgrade from the inmarsat FUP server. The following tables summarize some of the most used AT commands for M2M operation.
  • Page 118 IP addresses, if a range of addresses is allowed. <local dir> <local dir> The name of the local directory in the EXPLORER 510 to use for getting or saving a file. <mode> Deferred activation.
  • Page 119 Appendix B: Command reference ATCO response codes The following response codes apply to the AT commands supported by SMS. Code Text Explanation General codes Complete Operation completed successfully. Unexpected software error Software error. Local file open error _IGETFILE: could not open local file after download. _ISENDFILE: could not open local file.
  • Page 120 Previous update has not finished yet. _IREMWEB command codes Global IP: <ip_addr> Remote connection to web interface is set up successfully. Indicates global IP address assigned to the EXPLORER 510’s own PDP context, to which an HTTP connection may be made. 98-143082-D AT commands...
  • Page 121 No parameters a. Up to 10 MAC addresses may be specified. b. Type _ITDCIV? to get the input voltage (in mV) of the EXPLORER 510 Parameters for other M2M related AT commands The table below summarizes the available parameters for the AT commands for M2M operation.
  • Page 122 Appendix B: Command reference Context management AT commands The table below summarizes some of the most used AT commands for context management. Parameters are explained in the table in the next section. The context management AT commands can only be used over a BGAN connection Note and will not work on a cellular connection.
  • Page 123 Appendix B: Command reference Parameter Values Meaning <evaluation <evaluation The evaluation precedence index defines the order in which the traffic flow precedence precedence filters are applied to packets. 0 is first, then 1, 2 etc. index> index> <Guaranteed <Guaranteed The guaranteed bit rate down link (32, 64, 128). bitrate DL>...
  • Page 124 Appendix B: Command reference Message (SMS) configuration AT commands The following AT commands are used for configuration of SMS. For details on parameters for the message configuration commands, see the 3GPP Note standard ETSI TS 127 005 V4.2.1. Command Parameters Function +CMGD <index>...

  • Page 125: Conformity

    Appendix C Conformity The EXPLORER 510 is CE certified as stated in the simplified “EU Declaration of Conformity”, enclosed in electronic copy at the end of this appendix. The WLAN interface is CE certified through the manufacturer of the WLAN card.

  • Page 126: Japanese Radio Law And Japanese Telecommunications Business Law Compliance

    (2) this device must accept any interference received, including interference that may cause undesired operation. NOTICE: Changes or modifications made to this equipment not expressly approved by Cobham SATCOM may void the FCC authorization to operate this equipment. Japanese Radio Law and Japanese Telecommunications Business Law Compliance.

  • Page 127: Eu Declaration Of Conformity

    The full text of the EU declaration of conformity is available at the following internet address: http://sync.cobham.com/satcom/support/downloads Document no.: 99-157452-A Thrane & Thrane A/S trading as Cobham SATCOM. Registered no.: DK - 65 72 46 18. Registered address: Lundtoftegaardsvej 93 D, 2800 Kgs. Lyngby, Denmark. www.cobham.com...

  • Page 128: Glossary

    Glossary Glossary Access Point Name. The Access Point Name is used by the terminal operator to establish the connection to the required destination network. BGAN Broadband Global Area Network. A satellite network based on geostationary satellites, delivering broadband data and telephony to virtually any part of the earth, with full UMTS (3G) compatibility.
  • Page 129 Glossary GNSS Global Navigation Satellite System. A navigation satellite system using the GPS, GLONASS, Galileo or Beidou system. Industry Canada (French: Industrie Canada) is the department of the Government of Canada with a mandate of fostering a growing, competitive, knowledge-based Canadian economy.
  • Page 130 Glossary BGAN services Private Branch Exchange, telephone exchange that serves a particular business or office. Personal Identification Number. A code number used to provide access to a system that has restricted access. PPPoE Point-to-Point Protocol over Ethernet. A network protocol for encapsulating Point-to- Point Protocol (PPP) frames inside Ethernet frames.
  • Page 131 Glossary added at irregular intervals to compensate for the Earth’s slowing rotation. Leap seconds are used to allow UTC to closely track UT1, which is mean solar time at the Royal Observatory, Greenwich. Virtual Private Network. A network that is constructed by using public wires to connect nodes.

  • Page 132: Index

    64 set up, 76 log out, 65 startup mode, 54 reset, 52 charge advanced settings, 64 EXPLORER 510 battery, 83 alerts smartphone or tablet, 29 view in web interface, 28, 50 charges for calls Alphasat estimating, 71 frequencies, 98...
  • Page 133 Index data connections initial inspection, 5 start and stop in web interface, 37 insert SIM card, 7 DC input internet connection mode connector, 96 setting, 56 default IP address, 9, 32 IP address delivery contents, 6 for web interface, 9, 32 devices local, setting up, 56 manage, 46...
  • Page 134 Index restore factory settings, 66 rights for users password in web interface, 65 change, 65 router mode, 56 disable, 64 enable, 64 log in, 64 log out, 65 safety summary, iii reset, 52 save configuration, 67 permissions semi-fixed installation, 18 setting for users, 65 settings phone...
  • Page 135 Index tracking the terminal, 29 setup in web interface, 60 Traffic control, 46 troubleshooting, 84 troubleshooting guide, 84 typography used in this manual, v update software, 51, 79 USB, 80 usage calls and data, 43 charge smartphone or tablet, 29 configure, 45 connector, 97 update software, 80...
  • Page 136 98-143082-D www.cobham.com/communications-and-connectivity/satcom...

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