Warranty And Repair Information - Pronk Technologies SimSlim SL-8 Operator's Manual

SimSlim Simulator Limited Warranty
T he SimSlim simulator is warranted against defects in materials and workmanship for a period
of forty eight (48) months from the date of shipment to the original purchaser. Warranty is valid
only to the original buyer. Defective equipment should be returned freight prepaid to Pronk
Technologies. Equipment returned with defective parts and assemblies shall be either repaired
or replaced at the manufacturer's sole discretion. This warranty is not applicable if the unit has
been opened, if repair has been attempted, if the unit has been damaged due to operation
outside the environmental and power specifications for the product, or due to improper handling
or use.
If any fault develops, notify Pronk Technologies (see Returns and Repairs, below) giving full
details of the difficulty, and include the model and serial number of the device. Upon receipt of
shipping instructions, forward the device prepaid and repairs will be made at the factory.
T he foregoing warranty is in lieu of all other warranties expressed or implied, including but not
limited to any implied warranty or merchantability, fitness or adequacy for any particular purpose
or use. Pronk Technologies shall be liable only for repair or replacement of the SimSlim
Simulator and optional features. Pronk Technologies shall not be liable for any incidental or
consequential damages.
Order Cancellation and Refund Policy
You may return your item within 14 days of delivery for a full refund. We are unable to exchange
items (however, if you received a defective or incorrect item, we will be happy to make an
exchange). ltem(s) returned for refund must be in its original condition, undamaged and with no
missing parts, packed in its original packaging, and include both the original receipt and an RMA
number.
We will notify you via e-mail or fax of your refund once we have received and processed the
returned item. You can expect a refund in the same form of payment originally used for purchase
within 7 to 14 business days of our receiving your return.
Returns and Repairs
Please call Pronk Technologies' Service Department at 800-541-9802 to obtain a Return
Merchandise Authorization (RMA) number and the shipping address.
packaged securely in the original packaging materials. T he RMA number should be clearly
marked on the packaging. If the return is for a new item and is a result of our error, we will make
arrangements for payment of return shipping. Otherwise, items should be returned freight
prepaid to Pronk Technologies.
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Revision L 07/18/2017
www.pronktech.com
Returns should be
(800) 541-9802
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