Service Activities; Warranty Service; Post-Warranty Service; Standard Tests - Elis FLONET FN20xx.1 Series Design, Assembly And Service Manual

Design, Assembly and Service Manual
Page 60 of 69
Electromagnetic flowmeter FLONET FN20xx.1
ELIS PLZEŇ a. s.

9. SERVICE ACTIVITIES

9.1. Warranty service

The product warranty service is understood to include any repair work executed free of charge either on site
or at the manufacturer's premises during the product warranty period. Warranty repair shall be executed
within the terms agreed between the customer and manufacturer (service provider). Warranty repair
concerns product defects due to the use of non-standard materials, parts or incorrect manufacturing
procedures. Should such defects prove irreparable, the product shall be replaced at no costs to the
customer.
Warranty repair shall be performed either by the manufacturer (ELIS PLZEŇ a.s.) or duly authorized service
centres or distribution agents. However, these need to have the manufacturer's authorisation in writing and
have a staff properly trained to execute flowmeter repairs.
The manufacturer's warranty shall not cover
- products where the installation and/or metrological seals have been removed
- product defects due to incorrect installation
- product defects due to non-standard product use
- product pilferage
- product defects due to circumstances classified as force majeure.
Any requirement for warranty repair shall be submitted in writing (using fax, electronic mail or registered
letter) to the official address of the manufacturer. Should the manufacturer establish that the subject product
repair does not fall within the warranty conditions, this fact will be made known to the customer in writing and
the respective repair costs will be invoiced to the same. In case of invoicing meters, the parameters of a
repaired product shall be verified at a duly authorized metrological centre.

9.2. Post-warranty service

The post-warranty service is understood to include any repair work needed due to the product defects or
deficiencies identified after the warranty period. All such repair work, whether executed at the manufacturer's
plant or on site, shall be invoiced and paid for by the customer. In case of invoicing meters, the parameters
of a repaired product shall be verified at a duly authorised metrological centre. Any requirement for a post-
warranty repair shall be delivered in writing (using fax, electronic mail or registered letter) to the official
address of the manufacturer.

10. STANDARD TESTS

Each finished product is thoroughly checked to establish the product completeness and compliance with the
manufacturer's quality assurance standards. Subsequently the product functions are verified according to
specifications of the approved test procedures and the meter is subject to at least 15-hour trial test.

11. CALIBRATION

The FLONET electromagnetic flowmeters are supplied from the manufacturing plant calibrated with a three-
point calibration. Upon agreement with the customer, the number of calibration points can be extended to 5
or 9 on a request of a customer. The meter calibration services can also be carried out by duly authorized
contracting parties equipped with adequate measuring equipment.
In case of invoicing meters, the manufacturer shall provide initial product testing at a duly authorised
Metrological Centre, where the meter functions and accuracy are verified under three different operational
conditions within the specified range of liquid flow rate.
ELIS PLZEŇ a. s., Luční 425/15, 301 00 Plzeň, Czech Republic, Phone: +420/377 517 711, Fax: +420/377 517 722 Es90420K/c