HPE AR64z Maintenance And Service Manual
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HPE AR64z Maintenance And Service Manual

HPE AR64z Maintenance And Service Manual

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HPE AR64z Server Maintenance and
Service Guide
Abstract
This document is for the person who installs, administers, and troubleshoots servers and
storage systems. Hewlett Packard Enterprise assumes you are qualified in the servicing of
computer equipment and trained in recognizing hazards in products with hazardous energy
levels.
Part Number: P03079-003
Published: July 2019
Edition: 3

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  • Page 1 HPE AR64z Server Maintenance and Service Guide Abstract This document is for the person who installs, administers, and troubleshoots servers and storage systems. Hewlett Packard Enterprise assumes you are qualified in the servicing of computer equipment and trained in recognizing hazards in products with hazardous energy levels.
  • Page 2 © Copyright 2018–2019 Hewlett Packard Enterprise Development LP Notices The information contained herein is subject to change without notice. The only warranties for Hewlett Packard Enterprise products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. Hewlett Packard Enterprise shall not be liable for technical or editorial errors or omissions contained herein.

  • Page 3: Table Of Contents

    Contents Illustrated parts catalog................6 Mechanical components....................... 6 GPU blank spare part......................6 PCI air baffle spare part..................... 6 Server air baffle spare part....................7 System components........................7 PCIe riser board spare parts....................8 Marvell ThunderX2 processor spare parts................. 8 SFP+ riser spare part......................8 System board spare part....................9 DIMM spare parts.......................9 Heatsink spare parts......................
  • Page 4 PCIe riser slot definitions....................73 PCIe slot description......................73 System component health status....................74 Specifications..................75 Environmental specifications...................... 75 Limited system operating temperature requirements............75 Mechanical specifications......................76 Websites....................77 Support and other resources...............78 Accessing Hewlett Packard Enterprise Support................. 78 Accessing updates........................78 HPE Proactive Care service......................79...
  • Page 5 Warranty information........................79 Regulatory information........................79 Documentation feedback......................80 Acronyms and abbreviations...............81...

  • Page 6: Illustrated Parts Catalog

    Illustrated parts catalog Mechanical components Hewlett Packard Enterprise continually improves and changes product parts. For complete and current supported spare parts information, see the Hewlett Packard Enterprise PartSurfer website: http://www.hpe.com/info/partssurfer Item Description GPU blank spare part on page 6 PCI air baffle spare part on page 6...

  • Page 7: Server Air Baffle Spare Part

    For more information on the removal and replacement procedures, see Removing and replacing the server air baffle on page 42. System components Hewlett Packard Enterprise continually improves and changes product parts. For complete and current supported spare parts information, see the Hewlett Packard Enterprise PartSurfer website: http://www.hpe.com/info/partssurfer Illustrated parts catalog...

  • Page 8: Pcie Riser Board Spare Parts

    Item Description Front PCIe riser board spare part Rear PCIe riser board spare part Marvell ThunderX2 processor spare parts on page 8 SFP+ riser spare part on page 8 System board spare part on page 9 DIMM spare parts on page 9 Heatsink spare parts on page 9 System battery spare part on page 9 Large bayonet board spare part...

  • Page 9: System Board Spare Part

    System board spare part Customer self repair on page 12: Optional Description Spare part number System board P02422-001 For more information on the removal and replacement procedures, see Removing and replacing the system board on page 56. DIMM spare parts Customer self repair on page 12: Mandatory Description Spare part number...

  • Page 10: Server Options

    31. Server options Hewlett Packard Enterprise continually improves and changes product parts. For complete and current supported spare parts information, see the Hewlett Packard Enterprise PartSurfer website: http://www.hpe.com/info/partssurfer Item Description M.2 SATA SSD spare part on page 10...

  • Page 11: Ocp Network Adapter Spare Part

    SFP transceiver spare part Customer self repair on page 12: Mandatory Description Spare part number HPE BladeSystem c-Class Virtual Connect 1G SFP RJ-45 453578-001 Transceiver For more information on the removal and replacement procedures, see Removing and replacing a transceiver on page 30.

  • Page 12: Customer Self Repair

    Customer self repair Hewlett Packard Enterprise products are designed with many Customer Self Repair (CSR) parts to minimize repair time and allow for greater flexibility in performing defective parts replacement. If during the diagnosis period Hewlett Packard Enterprise (or Hewlett Packard Enterprise service providers or service partners) identifies that the repair can be accomplished by the use of a CSR part, Hewlett Packard Enterprise will ship that part directly to you for replacement.
  • Page 13 • Obligatoire—Pièces pour lesquelles la réparation par le client est obligatoire. Si vous demandez à Hewlett Packard Enterprise de remplacer ces pièces, les coûts de déplacement et main d'œuvre du service vous seront facturés. • Facultatif—Pièces pour lesquelles la réparation par le client est facultative. Ces pièces sont également conçues pour permettre au client d'effectuer lui-même la réparation.
  • Page 14 un centro di assistenza autorizzato. Tali parti sono identificate da un "No" nel Catalogo illustrato dei componenti. In base alla disponibilità e alla località geografica, le parti CSR vengono spedite con consegna entro il giorno lavorativo seguente. La consegna nel giorno stesso o entro quattro ore è offerta con un supplemento di costo solo in alcune zone.
  • Page 15 Ersatzteil in Rechnung stellen. Im Falle von Customer Self Repair kommt Hewlett Packard Enterprise für alle Kosten für die Lieferung und Rücksendung auf und bestimmt den Kurier-/Frachtdienst. Weitere Informationen über das Hewlett Packard Enterprise Customer Self Repair Programm erhalten Sie von Ihrem Servicepartner vor Ort.
  • Page 16 Servicio de garantía exclusivo de componentes La garantía limitada de Hewlett Packard Enterprise puede que incluya un servicio de garantía exclusivo de componentes. Según las condiciones de este servicio exclusivo de componentes, Hewlett Packard Enterprise le facilitará los componentes de repuesto sin cargo adicional alguno. Para este servicio de garantía exclusivo de componentes, es obligatoria la sustitución de componentes por parte del usuario (CSR).
  • Page 17 Voor de Parts Only garantieservice is vervanging door CSR-onderdelen verplicht. Als u Hewlett Packard Enterprise verzoekt deze onderdelen voor u te vervangen, worden u voor deze service reiskosten en arbeidsloon in rekening gebracht Reparo feito pelo cliente Os produtos da Hewlett Packard Enterprise são projetados com muitas peças para reparo feito pelo cliente (CSR) de modo a minimizar o tempo de reparo e permitir maior flexibilidade na substituição de peças com defeito.
  • Page 18 Customer self repair...
  • Page 19 Customer self repair...
  • Page 20 Customer self repair...

  • Page 21: Removal And Replacement Procedures

    Removal and replacement procedures Required tools You need the following items for some procedures: • T-10 Torx screwdriver • T-15 Torx screwdriver • T-20 Torx screwdriver • Phillips No. 2 screwdriver Safety considerations Before performing service procedures, review all the safety information. Electrostatic discharge Be aware of the precautions you must follow when setting up the system or handling components.

  • Page 22: Server Warnings And Cautions

    This symbol indicates the presence of hazardous energy circuits or electric shock hazards. Refer all servicing to qualified personnel. WARNING: To reduce the risk of injury from electric shock hazards, do not open this enclosure. Refer all maintenance, upgrades, and servicing to qualified personnel. This symbol indicates the presence of electric shock hazards.

  • Page 23: Preparation Procedures

    WARNING: To reduce the risk of electric shock or damage to the equipment: • Never reach inside the chassis while the system is powered up. • Perform service on system components only as instructed in the user documentation. CAUTION: Protect the server from power fluctuations and temporary interruptions with a regulating UPS.

  • Page 24: Remove The Server

    This method initiates a controlled shutdown of applications and the OS before the server enters standby mode. • Press and hold the Power On/Standby button for more than 4 seconds to force the server to enter standby mode. This method forces the server to enter standby mode without properly exiting applications and the OS. If an application stops responding, you can use this method to force a shutdown.

  • Page 25: Remove The Expansion Cage Cover

    Remove the expansion cage cover Prerequisites Before you perform this procedure, make sure that you have a T-10 Torx screwdriver available. Procedure 1. Power down the server on page 23. 2. Disconnect all peripheral cables from the server. 3. Remove the server from the chassis. 4.

  • Page 26: Remove The Expansion Cage

    • Rear expansion cage cover a. Loosen the cover captive screws. b. Remove the expansion cage cover. Remove the expansion cage Prerequisites Before you perform this procedure, make sure that you have a T-10 Torx screwdriver available. Procedure 1. Power down the server on page 23. 2.

  • Page 27: Install The Expansion Cage Cover

    3. Remove the server from the chassis. 4. Remove the expansion cage: a. Remove the expansion cage screws. b. Lift the expansion cage from the server tray. Install the expansion cage cover Prerequisites Before you perform this procedure, make sure that you have a T-10 Torx screwdriver available. Procedure 1.

  • Page 28: Install The Expansion Cage

    • Rear expansion cage cover 2. Connect all peripheral cables to the server. 3. Power up the server on page 23. Install the expansion cage Prerequisites Before you perform this procedure, make sure that you have a T-10 Torx screwdriver available. Procedure 1.

  • Page 29: Install The Server

    a. Align the riser boards with the corresponding connectors on the system board, and then press down the expansion cage. b. Install the expansion cage screws. 2. Install the server into the chassis. 3. Connect all peripheral cables to the server. 4.

  • Page 30: Disconnecting And Replacing The Suv Cable

    Disconnecting and replacing the SUV cable Procedure 1. Disconnect the peripheral devices connected to the SUV cable. 2. Disconnect the SUV cable: a. Press and hold both sides of the SUV connector. b. Disconnect the cable from the SUV port. To replace the component, reverse the removal procedure.

  • Page 31: Removing And Replacing A Bayonet Board

    IMPORTANT: When you replace a transceiver with another of a different type, the server might retain selected port-specific configuration settings that were configured for the replaced transceiver. Be sure to validate or reconfigure port settings as required. Prerequisites Before installing a transceiver, be sure to read the following: •...

  • Page 32: Removing And Replacing The Pci Air Baffle

    Procedure 1. Power down the server on page 23. 2. Disconnect all peripheral cables from the server. 3. Remove the server on page 24. 4. Remove the expansion cage. 5. Remove the bayonet board assembly. 6. Separate the small bayonet boards from the large bayonet board. To replace the component, reverse the removal procedure.

  • Page 33: Removing And Replacing An Expansion Board From The Front Pcie Riser Slot

    Procedure 1. Power down the server on page 23. 2. Disconnect all peripheral cables from the server. 3. Remove the server on page 24. 4. Remove the rear expansion cage cover. 5. Remove the PCI air baffle. To replace the component, reverse the removal procedure. Removing and replacing an expansion board from the front PCIe riser slot CAUTION: Before replacing a DIMM, expansion board, or other similar PCA components due to a...

  • Page 34: Removing And Replacing An Expansion Board From The Rear Pcie Riser Slot

    To replace the component, reverse the removal procedure. Removing and replacing an expansion board from the rear PCIe riser slot CAUTION: Before replacing a DIMM, expansion board, or other similar PCA components due to a perceived hardware error, make sure first that the component is firmly seated in the slot. Do not bend or flex circuit boards when reseating components.
  • Page 35 6. Disconnect any internal cables that are connected to the expansion board. 7. Open the PCI blank retainer. 8. Remove the expansion board. To replace the component, reverse the removal procedure. Removal and replacement procedures...

  • Page 36: Removing And Replacing The Front Pcie Riser Board

    Removing and replacing the front PCIe riser board CAUTION: Before replacing a DIMM, expansion board, or other similar PCA components due to a perceived hardware error, make sure first that the component is firmly seated in the slot. Do not bend or flex circuit boards when reseating components.
  • Page 37 Prerequisites Before you perform this procedure, make sure that you have a T-10 Torx screwdriver available. Procedure 1. Power down the server on page 23. 2. Disconnect all peripheral cables from the server. 3. Remove the server on page 24. 4.

  • Page 38: Removing And Replacing The Gpu Blank

    To replace the component, reverse the removal procedure. Removing and replacing the GPU blank CAUTION: To prevent improper cooling and thermal damage, the GPU blank or an expansion board must always be installed in the front PCIe riser slot. Do not operate the server unless this thermal requirement is met.

  • Page 39: Removing And Replacing The Ocp Network Adapter

    To replace the component, reverse the removal procedure. Removing and replacing the OCP network adapter CAUTION: Before replacing a DIMM, expansion board, or other similar PCA components due to a perceived hardware error, make sure first that the component is firmly seated in the slot. Do not bend or flex circuit boards when reseating components.

  • Page 40: Removing And Replacing The Ocp Air Baffle

    c. Disconnect the OCP network adapter from the system board. d. Tilt the OCP network adapter away from the rear bracket. To replace the component, reverse the removal procedure. Removing and replacing the OCP air baffle CAUTION: For proper cooling, do not operate the server without the baffles, expansion slot covers, or blanks installed.

  • Page 41: Removing And Replacing The Sfp+ Riser

    4. Remove the expansion cage. 5. Remove the OCP network adapter. 6. Remove the OCP air baffle. To replace the component, reverse the removal procedure. Removing and replacing the SFP+ riser Prerequisites Before you perform this procedure, make sure that you have a T-10 Torx screwdriver available. Procedure 1.

  • Page 42: Removing And Replacing The Server Air Baffle

    7. Remove the SFP+ riser. To replace the component, reverse the removal procedure. Removing and replacing the server air baffle CAUTION: For proper cooling, do not operate the server without the baffles, expansion slot covers, or blanks installed. Procedure 1. Power down the server on page 23. 2.

  • Page 43: Removing And Replacing A Dimm

    4. Remove the expansion cage. 5. Remove the server air baffle. To replace the component, reverse the removal procedure. Removing and replacing a DIMM CAUTION: Before replacing a DIMM, expansion board, or other similar PCA components due to a perceived hardware error, make sure first that the component is firmly seated in the slot. Do not bend or flex circuit boards when reseating components.

  • Page 44: Removing And Replacing A Heatsink

    To replace the component, reverse the removal procedure. For DIMM configuration information, see the Hewlett Packard Enterprise website (http://www.hpe.com/ docs/arm-population-rules). Removing and replacing a heatsink Removing a heatsink Prerequisites Before you perform this procedure, make sure that you have a T-15 Torx screwdriver available.

  • Page 45: Replacing A Heatsink

    • Processor 2(A) heatsink Replacing a heatsink Prerequisites Before you perform this procedure, make sure that you have the following items available: • T-15 Torx screwdriver • Alcohol swab Procedure 1. Clean the old thermal grease from the processor with the alcohol swab. Removal and replacement procedures...
  • Page 46 Allow the alcohol to evaporate before continuing. CAUTION: To prevent mechanical damage or depositing oil on your hands or other contamination, hold the heatsink only by the edge of its base plate. Do not touch the heatsink fins. 2. Remove the thermal interface protective cover from the heatsink. CAUTION: To prevent thermal failure or component damage, do not move the heatsink once the bottom of its base plate touches the top of the processor.

  • Page 47: Removing And Replacing A Processor

    • Processor 2(A) heatsink 4. Install the expansion cage. 5. Install the server into the chassis. 6. Connect all peripheral cables to the server. 7. Power up the server on page 23. Removing and replacing a processor Removing a processor WARNING: To reduce the risk of personal injury from hot surfaces, allow the internal system components to cool before touching them.
  • Page 48 CAUTION: To avoid damage to the processor or system board, only authorized personnel should attempt to replace or install the processor in this server. CAUTION: To prevent possible server malfunction and damage to the equipment, multiprocessor configurations must contain processors with the same part number. Prerequisites Before you perform this procedure, make sure that you have a T-15 Torx screwdriver available.
  • Page 49 6. Remove the processor: a. Open the processor locking levers in the order indicated, and then open the processor retainer bracket. b. Remove the processor from the processor socket. Removal and replacement procedures...

  • Page 50: Replacing A Processor

    Replacing a processor Prerequisites Before you perform this procedure: • Review the temperature requirements for processor installation. • Make sure that you have the following items available: ◦ T-15 Torx screwdriver ◦ Alcohol swab Procedure 1. Install the processor: a. Align the processor with the alignment keys on the processor socket, and then install the processor. Removal and replacement procedures...
  • Page 51 CAUTION: THE PINS ON THE SYSTEM BOARD ARE VERY FRAGILE AND EASILY DAMAGED. To avoid damage to the system board, do not touch the processor or the processor socket contacts. b. Close the processor retainer bracket, and then close the processor locking levers. 2.
  • Page 52 CAUTION: To prevent thermal failure or component damage, do not move the heatsink once the bottom of its base plate touches the top of the processor. Excessive heatsink movement can cause the thermal grease to smear and become uneven. Voids in the compound can adversely impact the transfer of heat away from the processor.

  • Page 53: Removing And Replacing An M.2 Sata Ssd

    5. Install the expansion cage. 6. Install the server into the chassis. 7. Connect all peripheral cables to the server. 8. Power up the server on page 23. Removing and replacing an M.2 SATA SSD Prerequisites Before you perform this procedure, make sure that you have a Phillips No. 2 screwdriver available. Procedure 1.

  • Page 54: System Battery Replacement

    To replace the component, reverse the removal procedure. System battery replacement System battery information The server contains an internal lithium manganese dioxide, a vanadium pentoxide, or an alkaline battery that provides power to the real-time clock. If this battery is not properly handled, a risk of the fire and burns exists.
  • Page 55 Slightly push the metal tab, and then install the new system battery in the socket. Install the expansion cage on page 28. Install the server on page 29. 10. Connect all peripheral cables to the server. 11. Power up the server on page 23. 12.

  • Page 56: Removing And Replacing The System Board

    Removing and replacing the system board Removing the system board Prerequisites Before you perform this procedure, make sure that you have a T-15 Torx screwdriver available. Procedure Power down the server on page 23. Disconnect all peripheral cables from the server. Remove the server on page 24.
  • Page 57 • Processor 2(A) heatsink 10. Remove the processor: a. Open the processor locking levers in the order indicated, and then open the processor retainer bracket. Removal and replacement procedures...
  • Page 58 b. Remove the processor from the processor socket. 11. Close the processor retainer bracket, and then close processor locking levers. 12. Remove the system board screws. Removal and replacement procedures...

  • Page 59: Replacing The System Board

    13. Remove the system board. Replacing the system board Prerequisites Before you perform this procedure, make sure that you have the following items available: • T-15 Torx screwdriver • Alcohol swab Procedure Install the system board spare. Removal and replacement procedures...
  • Page 60 Install the system board screws. Install the processor: a. Open the processor locking levers in the order indicated, and then open the processor retainer bracket. Removal and replacement procedures...
  • Page 61 b. Align with the processor with the alignment keys on the processor socket, and then install the processor. CAUTION: THE PINS ON THE SYSTEM BOARD ARE VERY FRAGILE AND EASILY DAMAGED. To avoid damage to the system board, do not touch the processor or the processor socket contacts.
  • Page 62 After closing the locking levers, the dust cover on the retainer bracket pops up. d. Remove the dust cover. Clean the old thermal grease from the processor and the heatsink with the alcohol swab. Allow the alcohol to evaporate before continuing. Squeeze 0.4─0.5 ml of thermal grease on the top of the processor in the following pattern to ensure even distribution.
  • Page 63 CAUTION: To prevent thermal failure or component damage, do not move the heatsink once the bottom of its base plate touches the top of the processor. Excessive heatsink movement can cause the thermal grease to smear and become uneven. Voids in the compound can adversely impact the transfer of heat away from the processor.

  • Page 64: Re-Entering The Server Serial Number And Product Id

    Install all components removed from the failed system board. Install the expansion cage. Install the server into the chassis. 10. Connect all peripheral cables to the server. 11. Power up the server on page 23. 12. Re-enter the server serial number and product ID. Re-entering the server serial number and product ID After you replace the system board, the server serial number and the product ID must be configured.

  • Page 65: Diagnostic Tools

    The AMI MegaRAC SP-X is a server management solution composed of both firmware and software components. Use the browser-based MegaRAC SP-X GUI to remotely monitor and configure the server. For more information, see the HPE Apollo 70 System BMC Web UI User Guide on the Hewlett Packard Enterprise website (http://www.hpe.com/support/apollo70-BMC-UG).

  • Page 66: Usb Support

    The Shell> prompt appears. 5. Enter the commands required to complete your task. 6. Enter the exit command to exit the Shell. USB support Hewlett Packard Enterprise servers support all USB operating speeds depending on the device that is connected to the server. External USB support Hewlett Packard Enterprise provides external USB support to enable local connection of USB devices for server administration, configuration, and diagnostic procedures.

  • Page 67: Component Identification

    Component identification Rear panel components Item Description SFP+ port 1 SFP+ port 2 QSFP port (optional) USB 3.0 port PCIe3 x16 (16, 8, 4, 1) rear expansion slot for low-profile expansion board Dedicated management NIC port SUV port Server information pull tab on page 67 These ports support both SFP and SFP+ DAC and AOC connections, as well as SFP and SFP+ transceiver module installation.

  • Page 68: Rear Panel Leds And Button

    Use a mobile device to scan the QR code label to display the server mobile product page (). This page contains links to the server setup information, spare part numbers, QuickSpecs, and other useful product links. Rear panel LEDs and button Item Description Status...

  • Page 69: Server Uid Led

    Facility power is not present, power cord is not attached, no power supplies are installed, power supply failure has occurred, or the front I/O cable is disconnected. Server UID LED The UID LED is used to locate a particular server when it is deployed in a dense rack with many other servers.

  • Page 70: System Maintenance Switch Descriptions

    Item Description Bayonet board connector M.2 slot for processor 2(A) Processor 2(A) DIMM slots for processor 2(A) Processor 1(B) DIMM slots for processor 1(B) Rear riser board connector OCP network adapter connectors SFP+ riser connector M.2 slot for processor 1(B) Front riser board connector System maintenance switch System battery...

  • Page 71: Dimm Slot Locations

    DIMM slot locations The arrow in the image points to the direction of the front chassis. DIMM label identification To determine DIMM characteristics, see the label attached to the DIMM. The information in this section helps you to use the label to locate specific information about the DIMM. Component identification...
  • Page 72 Item Description Example Capacity 8 GB 16 GB 32 GB 64 GB 128 GB Rank 1R = Single rank 2R = Dual rank 4R = Quad rank 8R = Octal rank Data width on DRAM x4 = 4-bit x8 = 8-bit x16 = 16-bit Memory generation PC4 = DDR4...

  • Page 73: Pcie Riser Slot Definitions

    For more information about product features, specifications, options, configurations, and compatibility, see the HPE DDR4 SmartMemory QuickSpecs on the Hewlett Packard Enterprise website (http:// www.hpe.com/support/DDR4SmartMemoryQS). PCIe riser slot definitions Item Description PCIe3 x16 (16, 8, 4, 1) front expansion slot for GPU installation PCIe3 x16 (16, 8, 4, 1) rear expansion slot for low-profile expansion board installation For more information on PCIe slot description, see PCIe slot description on page 73.

  • Page 74: System Component Health Status

    More detailed sensor information is available in the Server Health > Sensor Readings page. For more information, see the HPE Apollo 70 System BMC Web UI User Guide on the Hewlett Packard Enterprise website (http://www.hpe.com/support/apollo70-BMC-UG).

  • Page 75: Specifications

    Specifications Environmental specifications Specification Value System inlet temperature (standard operating — support Operating 10°C to 35°C (50°F to 95°F) Nonoperating -30°C to 60°C (-22°F to 140°F) Relative humidity (noncondensing) — Operating 8% to 90% 28°C (82.4°F), maximum wet bulb temperature Nonoperating 5% to 95% 38.7°C (101.7°F), maximum wet bulb temperature...

  • Page 76: Mechanical Specifications

    Mechanical specifications Specification Value Dimensions — Height 8.35 cm (3.28 in) Depth 70.69 cm (27.83 in) Width 18.21 cm (7.16 in) Weight (approximate values) — Weight, minimum 6.26 kg (13.80 lb) Weight, maximum 6.65 kg (14.66 lb) Specifications...

  • Page 77: Websites

    Storage white papers and analyst reports www.hpe.com/storage/whitepapers For additional general support websites, see Support and other resources. Product websites HPE Apollo 70 System product page http://www.hpe.com/servers/apollo70 HPE AR64z Server support page https://www.hpe.com/support/ar64z HPE Apollo 70 System user documents http://www.hpe.com/info/apollo70-docs...

  • Page 78: Support And Other Resources

    Support and other resources Accessing Hewlett Packard Enterprise Support • For live assistance, go to the Contact Hewlett Packard Enterprise Worldwide website: http://www.hpe.com/info/assistance • To access documentation and support services, go to the Hewlett Packard Enterprise Support Center website: http://www.hpe.com/support/hpesc Information to collect •...

  • Page 79: Hpe Proactive Care Service

    IMPORTANT: Access to some updates might require product entitlement when accessed through the Hewlett Packard Enterprise Support Center. You must have an HPE Passport set up with relevant entitlements. HPE Proactive Care service Proactive Care information HPE Proactive Care Services www.hpe.com/services/proactivecare...

  • Page 80: Documentation Feedback

    Documentation Feedback (docsfeedback@hpe.com). When submitting your feedback, include the document title, part number, edition, and publication date located on the front cover of the document. For online help content, include the product name, product version, help edition, and publication date located on the legal notices page.

  • Page 81: Acronyms And Abbreviations

    Acronyms and abbreviations 3DS TSV three-dimensional stacked through-silicon via (integrated circuit packaging technology) active optical cable baseboard management controller column address strobe customer self repair direct attach cable DDR4 double data rate-4 Digitally Signed Firmware (M.2 SSD description) enhanced data rate electromagnetic interference graphics processing unit large form factor...
  • Page 82 POST Power-On Self-Test QSFP quad small form-factor pluggable RDIMM registered dual in-line memory module REACH Registration, Evaluation, Authorization, Restriction of Chemicals (European Union chemical regulatory framework) SATA serial ATA small form-factor pluggable SFP+ enhanced small form-factor pluggable serial over LAN solid state device serial, USB, video thermal design power...

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