Oculus VR Quest Safety & Warranty Manual page 20

What Does This Warranty Cover? This Warranty covers defects and
malfunctions in the new Facebook Technologies product(s) it accompanies
(the "Product"). We warrant that the Product will, under normal and
intended use, function substantially in accordance with our technical
specifications or accompanying product documentation (the "Warranted
Functionality") during the Warranty Period. If and to the extent the Product
needs Facebook Technologies software or services to achieve the Warranted
Functionality, we will make and keep software and services available during
the Warranty Period. We may update, modify or limit such software and
services in our sole discretion so long as we continue to maintain (or exceed)
the Warranted Functionality.
Product registration is not required as a condition to coverage under this
Warranty, but some Facebook Technologies products require periodic
connection to an online Facebook Technologies account to ensure
full functionality.
How Long Does Coverage Last? This limited Warranty continues for one (1)
year from the date of purchase or delivery of the Product, whichever is later
(the "Warranty Period"). However, if you purchase the Product from within
the EU or EFTA, the Warranty Period shall be two (2) years.
What Will Facebook Technologies Do If There's a Problem With The
Product? If your Product is defective or malfunctioning, we will either
repair or replace that Product, or update software or services, so that the
Product performs substantially according to the Warranted Functionality.
The approach taken to resolve any issues will be at our sole choice. If we
determine that a product should be replaced, the replacement may be a
new, refurbished, or remanufactured Product. If we determine, in our sole
discretion, that none of the listed means are reasonable to correct for a
defect or malfunction, then we may refund to you the price you paid to
purchase the Product.
How Can You Get Service? First, tell us about the issue. If you have a
problem with your Product, please visit us at support.Oculus.com for Oculus
related products, and portal.facebook.com/support for all other products
to get helpful service and contact information, and to submit a claim form
to obtain warranty service.
If it is necessary for you to send your Product in for service, we will provide
you with a pre-addressed shipping label, and you will have to send the
Product in with your proof of purchase using that shipping label. Proof
of purchase may not be required if we are able to verify your purchase
in advance.
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You may be required to pay the cost of shipping the Product to us, and by
sending the Product, you agree to transfer ownership of that Product to
Facebook Technologies. When we receive the product, we will determine
if there is a defect or malfunction covered by this Warranty. If we find a
defect or malfunction covered by this Warranty, we will repair or replace
the Product to provide the Warranted Functionality, and we will send the
repaired Product or a replacement Product, if any, to you at our cost. We
may not return the original Product to you. We cannot guarantee that we will
be able to repair the Product without risk to or loss of programs or data, and
any replacement Product will not contain any of your data that was stored
on the original Product. Any repaired or replaced Product will continue to be
covered by this Warranty for the remainder of the original Warranty Period
or ninety (90) days following your receipt of the replacement or repaired
Product, whichever is greater.
If we are unable to verify your proof of purchase in advance, and you send
us a Product without a valid proof of purchase, then we reserve the right
to return the Product to you at your cost, subject to prepayment, or, if such
costs are not prepaid, we will keep the Product for thirty (30) days for your
pick-up before it is disposed of.
What Does This Warranty Not Cover? This Warranty is limited and not
applicable to: (i) normal wear and tear; (ii) damage caused by misuse,
accident (e.g., accidental physical impact, exposure to liquid, food or other
contaminants, etc.), neglect, abuse, improper or unauthorized repair or
other modification, tampering, or use with unsuitable equipment, devices,
software, services or other unauthorized third-party item(s); (iii) use not in
accordance with the Product documentation; (iv) commercial use; (v) use in
connection with a trade, business or profession; (vi) used or resold products;
(vii) Products purchased from sources other than Facebook Technologies
or a Facebook Technologies authorized retailer (including non-authorized
online auctions), (viii) non-Facebook Technologies Products, (ix) use of the
Product in violation of any laws, regulations or ordinances in effect where
the Product is used; or (x) features or performance parameters pertaining to
any software or services beyond the Warranted Functionality of the Product.
This Warranty does not include any specific guarantees that the product will
be error-free, or regarding uptime or continued availability, data security
features of software or online accounts, or that any software, firmware or
online sites will function uninterrupted or error-free. This limited warranty
is void if a Product is returned with removed, damaged or tampered labels
or any alterations (including the unauthorized removal of any component
or external cover).
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